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AT&T TV & Internet - Deception Plans

Moved From Alexandria VA one year ago and signed up for AT&T TV and Internet. Special promotion $89.99 two year contract, two year guaranteed price. * Can us Smart TV on one unit without renting box - Incorrect! Must have a specific smart TV. * Self Install Kit - Technician was out 2 days an

Questions

 • AT&T Internet Plans

46

0

0

Does adding equipment renew another 2 year contract?

I want to take advantage of the Smoke and Carbon Monoxide detector sale that's going on right now but I don't want to renew another 2 year contract in so doing. I currently have the Premium Securtiy and Automation. Can anyone please shed some light on this? Customer service says that it won't but th

Questions

 • Other

470

3

0

0

Upgraded services and put us on a contract against our consent

Last month we transferred a cutomers exsisting services over to be billed to us. It was supposed to be at temporary situation as the house the services are being provided for is vacant,and for sale. We were asked several times during the transfer process if we wanted to "upgrade" the exsisiting serv

Questions

 • U-verse TV Account

532

3

0

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Moving my Digital Life Service has been more stressful than my entire Move

I've been a long time AT&T customer and have had my Digital Life Service less than 1 year, I don't understand why Digital Life needs to run my credit again to move my service and I need to agree to a new 24 mo. contract. I would like to keep my service to fulfill my original contract  (which I have

Questions

 • Other

295

1

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Can I upgrade my phone a couple weeks early without paying a upgradee fee?

I currently have an iPhone 5 and I want to upgrade to the 6. My contract ends on 7/26/2015. Is there anyway I can upgrade before that date without paying a fee? I mean do I really have to wait to that exact date...

Questions

 • Apple

535

4

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AT&T lies to its customers , it's a total scam.

I have the worst experience with AT&T, I sent 3 almost new phones to do trade in and after waiting more than 3 months they told me that they had already received them, so now they tell me that they never received them since they were sent to the wrong warehouse, They stole my phones and lied to my f

Questions

 • Wireless Account

200

4

HTC One M7 Unlock code

Hi, I have an HTC One M7 and is now out of contract (since Sept 2015). I requested AT&T to give me an unlock code but they replied to me saying  This device is no longer actively supportedThere is no unlock code available for this deviceWhy would the device not be supported??? I followed up with HTC

Questions

 • Phone & Device Upgrades

652

1

0

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ATT Breach of Contract based on no customer service, wrong install, and additions to bill I did not

So far in switching from Direct TV to U_verse I had a terrible and incorrect install, customer service following that literally threatened me with the fee that comes with a breach of contract (read first post on this account, gets good around the third person in the chat transcript, and they added t

Questions

 • U-verse TV Account

209

0

0

0

Closed

Account Cancelled

My prepaid account was cancelled in the evening of May 3rd. I have a prepaid account I pay yearly and have about 6 months left on it. Customer service keeps telling me, my account was cancelled because I have a Lg phone. I continue to let them know their system is wrong and I do not have a Lg phone,

Questions

 • More AT&T PREPAID Discussions

120

1

0

Unable to remove Installment on my line once the device is returned.

I upgraded my line with a new device in Bestbuy on Aug 8th, 2022, and activated it and on Aug 11th, 2022 I returned the device in BestBuy. But on my ATT account still, the installment plan is shown. In Sept when I contacted the ATT customer they made and requested and gave credit for the install

Questions

 • Wireless Billing

48

1

0

Unlock denied

We cannot complete your request for the following reason:You have not completed your service agreement. You are under contract and must complete the contract period before your device can be unlocked. I haven't had a contract for years but yet, these people think I do. I checked my account just now

Questions

 • Wireless Account

1K

7

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Network Tower Maintainance

@ATTHelp @ATTHelpFeedback @ATTHelpForums @community watch network @network @georgia According to this screenshot, I was told about 23 days ago that there is an ongoing maitainance in our area (edited per community guidelines). And, the network maintenance has NOT been fixed yet! Even the Mark The S

Questions

 • Network Coverage

86

2

Continued outage with zero support

Fiber outage since Tuesday. Only lies from AT&T. Keep promising they are working on it and I can assure you there is NO ONE working on it. Have only seen Spectrum trucks in community. Posted on here two days ago and I was asked to private message. I did. No response from anyone on here either. I

Questions

 • AT&T Fiber Equipment

73

3

Trade-In

I have been an AT&T customer since 2008. Last year, AT&T advertised an iPhone XS upgrade for $300, so i traded in my iPhone 6s.  I sent in the trade-in the same day i received the new device.  The trade-in department confirmed receiving the device but they had registered it under

Questions

 • Wireless Billing

64

2

0

Why is AT&T capping my hotspot

Since recently I am stuck with a puny 10gb limit. I live about 15 miles away from any real town. I had (up until now) very fast internet which I was using for games, and my work, and I also was doing some stuff in the cyber security field. As of now I have slow internet and after going over the 10 g

Questions

 • Data & Messaging Features, Internet Tethering

872

3

0

Installation appointment rescheduled 3 times. Weeks between each one of the appointments, are you kidding me????

I have been waiting over a month to get the service, it was a long wait for the first install appointment, but it's been a bad year so I was patient and waited, I had the appointment 2 days ago, they rescheduled for today and now they are saying they can do it on January 28th !! Are you kidding me

Questions

 • AT&T Fiber Installation

67

1

0

My friends use Rocket Fiber and get 1000mbps download speed while I only get 50mbps with AT&T... can AT&T use Rocket FIber?

My friends painfully have faster internet than me because they live in Detroit. With Rocket Fiber, they can get speeds up to 1000mbps. Now it is worth noting that Rocket Fiber is not an ISP, so it is not in direct competition with AT&T. What about my Internet? It's only 50mpbs. Let me ill

Questions

 • AT&T Internet Plans

116

7

0

Containment Letter Request

Good Afternoon, I need to order a containment letter for the below easement located on 2121 Briarcliff Road NE, Atlanta, GA 30329 (parcel # 18 109 04 001/1044766). This is a commercial site ( I couldn't find a category that fits my frequest). Will you please assist or provide the appropriate cont

Questions

 • AT&T Phone Installation

41

1

0

Does changing a plan trigger any contract terms? 2 yr term etc.

I currently do not have a contract on my AT&T Family plan. I have had my currently plan for a long time and the newer plans are a bit cheaper.By going thru the change plan option on the website, will it result in any kind of contract terms as there is no mention about it on the site.

Questions

 • Wireless Account

157

1

0

Problems at cancelling prepaid contract (auto-pay) from Germany

I can not quit my prepaid contract from germany, because if I am using the US sim card it is only available for emergency calls. But I need to get the 4-digit code for my temporary password. Otherwise I can not log in and quit my contract.Thanks for your help.Warm regards from Germany.

Questions

 • Account & Usage

36

1

0

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