Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (319)

Relevance
Who do I contact to relocate the utility box on the easement?

Hello, I have my house on the market  in Austin, Texas. I have some buyers who are investigating how much it would cost to move the utility move box to another location and buy back the easement.  I would like to do my investigation as well so that I can make sure that the quote the

Questions

 • AT&T Internet Equipment

43

1

Offer scam

I was told on two long conversations with ATT sales agents about loyal good credit customers offer to get iPhone 12 mini for $1 per month for 36 months so I agreed to buy 3 new phones on this offer. During the calls I told the agents that this deal sounds too good to be true but they assured me that

Questions

 • Wireless Billing

841

4

prepaid phone to monthly contract

can I use a prepaid att phone on my monthly contract

Questions

 • Account & Usage

25

0

0

Internet unavailable when all of my neighbors have it?

The neighbors on both sides of my home have att internet. Why is my address unserviceable? What are my options?

Questions

 • AT&T Internet Installation

51

1

0

Trade in package not received

I have been waiting for 3 months for packaging to send trade in. No package after 3 requests by phone and in store.  I was told I would get an email with instructions to print a label and take to UPS.  None arrived. I am beginning to feel as if this is intentional and you have no intentio

Questions

 • Other Phones & Devices

215

11

0

Residential Fiber Build-out

Is there a number I can call to discuss building out fiber to my neighborhood? Most of us are willing to compensate AT&T for the effort. We're tired of 3 Mbps DSL. TIA!

Questions

 • AT&T Fiber Installation

91

1

0

Employee Committing Fraud

Your employee MARISA JOHNSON was suppose to be helping me get a 14 pro max and a new Apple Watch. She told me she would handle everything and what not. Then she told me they told her on the phone that I could not trade my old phone on to get a new phone. I’m assuming she wrote all of my information

Questions

 • Wireless Account

66

8

0

Trasfer / Port Google Fi number to AT&T

Hi, I am trying to transfer my Google Fi number to AT&T but I am facing a road block. Google Fi provided me with a 5-digit account number. However AT&T requires a account number that is between 9 to 18 digits. So I am unable to proceed with my request. I am looking for some guidance

Questions

 • Wireless Account

30

2

0

How much hotspot data usage is inappropriate?

I'm looking into getting hotspot wifi for my home in the booney's, but I've heard that if their system see's you using too much too fast, they will either block or perma throttle your sim card. I'm fine setting restrictions on my bandwidth usage, I'm just looking to figure out what is and is not ok.

Questions

 • Data & Messaging Features, Internet Tethering

105

5

0

AT&T back-office not following Customer Care agent's advice - Unlock Request

I am traveling internationally next week and I am frustrated with AT&T. Been their customer for ~13 yrs and getting junk in return. Any help or pointers would be appreciated.   Here are the facts: - Trying to unlock iPhone 6 that I have had for 2+ years - My online account says that I a

Questions

 • Phone & Device Upgrades

1.7K

16

0

0

Closed

At&t direct tv

Looking for a new cell provider since this service is politically motivated. I don't have direct tv or watch newsmax but will not support a (Edited per community guidelines) company. Does anyone have a suggestion for a company to switch to fast?

Questions

 • Community lounge

15

3

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

65

4

Missing the email contact address to get in touch with the AT&T PREPAID customer service

Hello, I am outside US since mid of january. I can not access nor receive Text messages from the mobile phone since then aa well I can not open my personal area on AT&T online prepaid to access my account. I urgently (today) need to ask AT&T to shut down the service and ask them for a refund as they

Questions

 • Account & Usage

42

1

0

using a Factory unlocked phone purchased in the UsA

I bought Samsung galaxy note 8 my unlocked phone from Bestbuy and ever since I changed from Samsung galaxy 7edge with the same sim card on ATT super sluggish and drops/never makes calls now wifi calling n/a. I'm pretty sure it this is due to 5g upgrades happening. issue with seeing screen shots , v

Questions

 • Samsung

57

4

0

Swindled into a contract

I'm furious that AT&T made a service change to my account which involves a 12 month contract.  I asked repeatedly on my call if this was month to month or contract, so this was a big surprise to me. I cannot resolve this with them since they are closed for the weekend but I'm wondering what my recou

Questions

 • AT&T Internet Account

353

0

0

0

2-Year Contract Early Upgrade (Same month of expiration)

Hello! Alright, so my current 2-year commitment ends September 16th. However, my old Galaxy s3 has stopped working and has not worked for about a month now. When it first happend I spoke with both an onine rep as well as a person in an AT&T store. They said that as long as I waited till September 1s

Questions

 • Wireless Account

1.2K

1

0

0

Trade-Ins

Hello and thank you for providing this forum. I recently purchased an iPhone 13 Pro for full price--even though I have been an AT&T customer for decades and I am supposedly eligible for an upgrade. No price break! The in-store rep said some people buy a good used phone for $100-$200 just to trad

Questions

 • Wireless Billing

124

2

0

Moving my Digital Life Service has been more stressful than my entire Move

I've been a long time AT&T customer and have had my Digital Life Service less than 1 year, I don't understand why Digital Life needs to run my credit again to move my service and I need to agree to a new 24 mo. contract. I would like to keep my service to fulfill my original contract  (which I have

Questions

 • Other

295

1

0

0

Help with Issue, how do I escalate to someone at the Corporate Level?

In January if 2020 I went to a local Authorized user AT&T store to buy the Iphone 11 Pro and turn in my Iphone 7 for a $300 credit. Almost a year later I still don't have my credit. I have been into the store every month since to resolve this issue. The manager has given me the two possible trac

Questions

 • Wireless Account

141

3

0

Can I upgrade my phone a couple weeks early without paying a upgradee fee?

I currently have an iPhone 5 and I want to upgrade to the 6. My contract ends on 7/26/2015. Is there anyway I can upgrade before that date without paying a fee? I mean do I really have to wait to that exact date...

Questions

 • Apple

535

4

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.