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AT&T Trade-In Credit Installments

I traded in my iPhone X last year for an iPhone 12 mini (August 2021). The trade in amount was $700 which AT&T is crediting back each month over 36 months. I would like to purchase a new phone through Apple with no installments or subsidies from AT&T. Will I continue to receive the credits f

Questions

 • Wireless Billing

25

1

0

went to a legit att store and was scammed by the greasy loser that sold my girlfriend and I phones

went to the local att store to add my gf to my plan and to get new phones. the guy there set me up with firstnet ( for being a hospital employee) and told me that for signing up i could get a watch.. i said no, he said even if its "totally free?". i said maybe and asked how it worked.. he said that

Questions

 • Wireless Billing

67

10

0

Changing name but not address , on long time account

Hi ! My mom's landline account is still in my father's name even though he passed over 20 years ago. Same last name, just need the first name to change. I can change it on her online profile, but that is it. She needs it changed on her billing statement account. Thanks so much! &nb

Questions

 • AT&T Phone Account

39

1

0

Very POOR customer Service. What is the cost for terminating business internet?

Scheduling Specutrum as I type. Can't wait! Does anyone know how much they are going to charge me for canceling services? I am so disappointed in AT&T, they are supposed to be a leader in techology and they aren't even there for their business customers. After 2 hours today, I still was not ab

Questions

 • AT&T Internet Account

29

0

0

ATT Netgear 770S

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

Questions

 • Other Phones & Devices

55

1

0

Customer loyalty - any experience with them regarding complaint? or Arbitration?

Supposed to be receiving a call from a manager at the Customer loyalty area and hope that this wasn't who just called back. Any one have any experience with them? The person I spoke with on Friday was amazing and even followed up with me on Saturday to see if they had called.  But this person

Questions

 • Wireless Account

33

0

0

Billing Question

Hi ATT Team, In 2018 I have requested ATT team to disconnect my ATT mobile service on November 2018 and I paid all the dues related to my phone before requesting the disconnect. Post disconnect I received a bill for 53$ and I have been told the service was not disconnected, after connecting with

Questions

 • Wireless Billing

28

1

0

Closed

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

Questions

 • Wireless Account

53

1

0

Porting issue

I have been trying to port my number from Verizon to ATT for almost a month. The first transaction from ATT was blocked by my Bank (As I had selected the option to purchase a new device and my bank suspected it to be a fraud transaction). I contacted my Bank and was informed to request ATT to retry

Questions

 • Wireless Account

93

8

0

Switching to ATT.

Hi. I'm currently a Sprint customer who desperately wants to switch, but I'm stuck in a contract. I was just curious if ATT has anything where they buy out the contract/phones to allow me to switch? Thank you.

Questions

 • Network Coverage

37

1

0

DISPUTE

AT&T has been giving us the run around for 7 months now, they sent us a proposal and we moved forward with a 12 line cell phone package for business, they have not honored the proposal and billing continues to charge us more than we had been promised by contracts and proposals. We have now been put

Questions

 • Wireless Billing

61

1

Can AT&T look up an old phone number

I need to find an old phone number i had in 2007. i know thats a long time ago but i need this phone number so that i can recover my federal employer id number. the IRS has to have the phone number to look up the business that was associated with it. i really need to find out what my FEIN is beca

Questions

 • AT&T Phone Account

70

1

0

Note 4: Next or 2-year contract?

I'm seriously considering upgrading my Note 2 to the Note 4, but for the life of me I can't decide whether I want to go with AT&T Next or the 2-year contract option. If I go with AT&T Next, I'll do 18 months, the one with the lower payments. My ultimate goal is to lower the monthly bill. Right now i

Questions

 • Phone & Device Upgrades

2.4K

4

0

0

AT&T is saying my IPhone wasn’t returned!

I return my Apple iPhone 12 Pro Max in January via USPS. Via USPS Tracking and statement from the USPS Office, the phone arrived at the AT&T location a few days later after I dropped it off. AT&T isn’t able to locate the phone at their facilities. I requested to open an AT&T case in m

Questions

 • Apple

114

3

0

Internet Speeds

My internet speeds are much slower than what I'm paying for and I don't know why? I have Internet 18 and I get 2 down on a good day with a wired connection with no other devices connected. How do I go about resolving this?

Questions

 • AT&T Internet Plans

39

1

0

#lies and #manipulation

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

Questions

 • Wireless Billing

125

7

0

prepaid phone to monthly contract

can I use a prepaid att phone on my monthly contract

Questions

 • Account & Usage

25

0

0

Internet unavailable when all of my neighbors have it?

The neighbors on both sides of my home have att internet. Why is my address unserviceable? What are my options?

Questions

 • AT&T Internet Installation

51

1

0

Broken, inaccessible S10 Phone

So I've been dealing with this for about a week and a half now.. My Galaxy s10 broke a while back (dropped it and the screen cracked), but this time the screen became unresponsive to touch. It would still light up and unlock with the face recognition, but the touchscreen wouldn't do anything. I trie

Questions

 • Phone & Device Upgrades

68

1

0

Who do I contact to relocate the utility box on the easement?

Hello, I have my house on the market  in Austin, Texas. I have some buyers who are investigating how much it would cost to move the utility move box to another location and buy back the easement.  I would like to do my investigation as well so that I can make sure that the quote the

Questions

 • AT&T Internet Equipment

44

1

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