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Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

Questions

 • Account Features

69

3

0

ATT Contract pending issue with Walmart.com order

I have bought a phone during Thanksgiving(11/24/2021) using Walmart.com (where I provided my ATT number and zip code for verification) and got the phone on 11/27. I received my new ATT sim from Walmart for activation. I activated it on first week of December. Contract pending in ATT for almost a

Questions

 • Apple

461

11

Cant port out a number -frustrated

I wished I'd known the installment payments on the phones is for the number and not the physical phones. My niece is trying to move on to her own phone line but wants to keep her number, she's chosen her future carrier. We added her and did an installment on a new phone when we did, but we gave her

Questions

 • Wireless Account

256

2

0

Best Way to Upgrade/Change my iPhone 5S to an Android Device

Hi there! I am less than (and almost) half way through my 2-year mobile contract. I have an iPhone 5S. I would like to switch to Android however. My wife has an iPhone 6 and she would like to keep her iPhone. We're on a family plan with AT&T. It doesn't appear possible to change my phone online. Whe

Questions

 • Phone & Device Upgrades

443

3

0

0

Switching Carriers Once Contract is Up???

i will be leaving att once my contract is upmy contract is up the 15 so i will be switching to another carrierafter i leave on that day how does the bill work?do i have to pay the full amount for the rest of that month?also will be transfering my number overso i would probably do that about a day be

Questions

 • Wireless Account

1.7K

5

0

0

USPS Lost My Returned Device using AT&T Return Label

I dropped off a phone at USPS I needed to return to AT&T using their pre-paid return label that I was instructed to use. It's been 4 months and AT&T has not received the returned device and after tracking the returned package with USPS, it has not moved from the USPS Distribution Center. I w

Questions

 • Wireless Billing

949

1

0

What happened to the "Pause AutoPay" option?

What happened to the "Pause AutoPay" option? I used this often in order to pay my bills properly because ATT takes forever to charge your bank or card and waited almost 10+ days for my bank to show the payment cleared. We used to be able to pause autopay in order to make manual payments - and I have

Questions

 • Wireless Billing

59

4

Closed

How AT&T treats a 30+ year customer PT 1

These are my notes regarding my request to add a digital phone to my home internet 50 service on August 11th. And how at the end of a 30 day battle I am expected to pay $58/month for Internet 25 when prior to August 11th I paid $38 for Internet 50. This is the story of a corporate giant (badly manag

Questions

 • AT&T Internet Account

216

11

0

AT&T Won't Release My Equipment Installment Plan Agreement

I switched one of my lines from AT&T to T-Mobile on Thursday, June 2nd, 2022. Switching to T-Mobile, I also wanted to take up one of their CarrierFreedom deals, where a customer switches to T-Mobile and they reimburse them for what they paid off from their previous carrier. One of the requiremen

Questions

 • Wireless Account

186

14

0

Buying a used AT&T Cell phone, is it safe?

My question is, if I buy a used cell phone that is locked to AT&T, will it become blacklisted if the original owner of the phone stops paying their AT&T bills?

Questions

 • Apple

981

2

0

0

Trying to cancel Prepaid service from Australia!

Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline!  I started an AT&T Prepaid service on Fri March 4 in Brentw

Questions

 • Account & Usage

41

1

0

Change activation date

I placed an order online for self-installation for an apartment I'll be moving into on May 1st. I didn't see an option to choose when I wanted the service to start, so I chatted with a rep online. She informed me that once I got an activation email, I could call customer support and ask them to swit

Questions

 • AT&T Internet Account

2.4K

1

0

Self installation listed at checkout, technician installation automatically added right after

I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can. Immediately after checkout I got a confirmation email that, again, seemed to suggest I can s

Questions

 • AT&T Internet Installation

1.5K

1

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

61

3

0

Why is there no LOYALTY to the company DISCOUNT

AT LEAST YOU ARE GETTING OFFERED SOME KIND OF DEAL TO STAY. I had U-verse since the day it came out and it was always a good deal. I had a package of U300, with four receivers, HD fee and the fastest internet offered, always upgraded as soon as available (I was getting around 75Mb last time) and I w

Questions

 • U-verse TV Account

462

3

0

0

How to view ATT Internet contract online

I can't seem to find any info on where to view the contract I signed with ATT internet. I'm pretty sure my contract is up so I should be able to cancel, but I'd like to view that prior to making the call to cancel.

Questions

 • AT&T Fiber Account

1.7K

1

0

I went into the AT&T store to upgrade both of my Iphones And this is what I was offered.

I went into my local AT&T store to upgrade both of my iPhones a 12 pro and a 12 pro max to their corresponding 14 models. I wanted to use the current trade in program being offered, and I knew that I would have to pay off the current balance on each phone.  I was also aware that I would ne

Questions

 • Phone & Device Upgrades

35

1

0

On-contract basic phone upgrade to iPhone help

Hi all, My father-in-law unfortunately got an LG flip phone on-contract, and this still has 18 months to go on the agreement.  If we now buy him an iPhone (full price) what would the monthly phone fee be on a mobile share value plan?  Will he have to pay the full $40/month contract fee even though w

Questions

 • Wireless Billing

325

4

0

0

What do I need to do for AT&T to fix my plan without forcing me to resort to ridiculous tactics?

I pay for my mother and sister's phone and have had an AT&T family plan for many years now. Back in March this year my sister broke her phone and needed to get a new one. I added her as an authorized user so she could go to her local AT&T store while I was busy at work and get a new one. I told her

Questions

 • Wireless Account

495

2

0

0

WORST Mobile Phone Trade In Experience Ever. OVER 6 MONTHS! No positive progress or near resolution. WHY AT&T? !

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

Questions

 • Apple

63

1

0

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