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Insurance is gone can I buy a phone online?

I have broken two phones in the last 6 months and so I am no longer covered by insurance because I used the two claims I get. 😞 And now this last phone I got won't turn on after three months of having it. So I'm wondering can I buy a phone online and have it activated even though my contract isn't

Questions

 • Network Coverage

114

3

0

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Cancelling Internet ONLY Plan Question

I need to cancel this internet service ASAP. I am extremely unhappy with many aspects of this service (speed, technical issues, multiple service visits, etc) and I need to know if I have a contract with AT&T. As far as I know, there has never been any mention of ANY type of commitment or service

Questions

 • AT&T Internet Account

36

1

0

Losing the Audience Network is a deal killer for me.

Just letting you guys know that killing the Audience Network has killed our relationship. I don't say this lightly after being a U-verse customer and AT&T stockholder for 15 years. But that channel was one of the very few I enjoyed amongst the droves of incessant, pandering networks of simpleton adv

Questions

 • Watching U-verse TV

56

0

Roadside Nightmare 1/2 mile from home

So yesterday our car broke down legit 1/2 mile from home why the boys went to get haircuts, it actually wouldn't start for me earlier in the day but when they got done my husband called to tell me it wouldn't start so I walked to their location to see if I could get it to start like I was able to do

Questions

 • Device Features

38

1

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

60

2

0

Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

Questions

 • Account Features

68

3

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

60

3

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

30

1

0

Question about Terminating Contract and upgrading

Hi, if I terminate my 2 year contract with my current smartphone and pay my ETF, can I upgrade to a new 2 year contract on the same day? Or is there a wait period? Oh and will I still have my unlimited data if I terminate my contract?

Questions

 • Wireless Account

1.2K

12

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I submitted my ID and order was still cancelled

What’s the point of allowing online ordering when regardless of what you do, you cancel the order. I uploaded the front and back of my ID as requested to verify it was me yesterday and it was accepted. I got an email this morning that the order in its entirety was cancelled. I’m NOT going back to yo

Questions

 • Wireless Account

34

1

0

Smart Phone Trade-In Promo/Credit

We traded in two Apple iPhone X during a recent promotion for two Apple iPhone 13 Pro phones. Both phones were delivered by US postal services.  One phone was returned in the box that was supplied as the trade-in box with pre-paid postage and tracking.  All went smoothly and we receive ou

Questions

 • Wireless Billing

81

1

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

95

1

0

WHEN ATT LIES TO YOU REPEATEDLY.

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

Questions

 • Wireless Account

128

3

0

AT&T Won't Release My Equipment Installment Plan Agreement

I switched one of my lines from AT&T to T-Mobile on Thursday, June 2nd, 2022. Switching to T-Mobile, I also wanted to take up one of their CarrierFreedom deals, where a customer switches to T-Mobile and they reimburse them for what they paid off from their previous carrier. One of the requiremen

Questions

 • Wireless Account

184

14

0

Help Understanding Business iPhone Trade In and Unlock Policy

I participate in BYOD through my employer where I own/pay for the device and they pay the wireless bill. I purchased an iPhone 13 Pro Max in September 2021 through AT&T Premier at a discounted price which is attached to a 2-year business contract. I just upgraded in September 2022 through

Questions

 • Apple

43

3

0

cancelling a new cell phone account

I'm representing my 99 year old mother, Freda Harmon, and am her acting POA. Totally unknown to me she recently was persuaded by her great, great granddaughter to purchase a new I-phone 14, along with the air time. Soon after doing this my mother, Freda Harmon, had a medical emergency and is now con

Questions

 • Wireless Billing

23

1

0

Self installation listed at checkout, technician installation automatically added right after

I recently signed up for AT&T 75Mbps home DSL Internet. At checkout the bill mentioned a self install kit and a $0 installation fee, which is what I want. I want to self install if I can. Immediately after checkout I got a confirmation email that, again, seemed to suggest I can s

Questions

 • AT&T Internet Installation

1.5K

1

AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

Questions

 • Wireless Billing

59

10

0

Why is there no LOYALTY to the company DISCOUNT

AT LEAST YOU ARE GETTING OFFERED SOME KIND OF DEAL TO STAY. I had U-verse since the day it came out and it was always a good deal. I had a package of U300, with four receivers, HD fee and the fastest internet offered, always upgraded as soon as available (I was getting around 75Mb last time) and I w

Questions

 • U-verse TV Account

460

3

0

0

Buying a used AT&T Cell phone, is it safe?

My question is, if I buy a used cell phone that is locked to AT&T, will it become blacklisted if the original owner of the phone stops paying their AT&T bills?

Questions

 • Apple

979

2

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