Here is a question I haven't been able to find an answer for and was hoping someone can shed light on.   I have a decent iPhone 7 plus that is still going strong that is paid off. I'm happy with it and I'm eligible for an upgrade under an installment plan.  However, I have a close friend who is also

I feel like an a(Edited per community guidelines)olute fool! No one told me I was dealing with a third party scammer at Sam's Club. I trusted that I was dealing with ATT. I was told my bill would be around $180.00 per month and that my phones were free. (Edited per community guidelines)! My bill is

I got a prepaid AT&T cell phone in November of last year and it's already messing up. We decided not to get the insurance/warranty on it. And I was wondering if I could change my plan from prepaid (that's on my husband's account) to a contract plan? That way I can get a new and better phone.

I have been with AT&T for many many years. I started off their cell phone service, brought on three members of my family to my phone plan, got cable and internet with them. I was fairly happy with the actual service, however have never been impressed with their customer service. I have always fo

I would like ATT to look into Buying LUMEN technologies and Frontier Communications...and possibly a startup Cyber Security company like LightSpin...please do this to increase revenue and save your stock prices and investors interest. I realize this is not the correct area, but there is not a good e

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

I have my mobile plan through AT&T and recently got TV and internet, too. However, they are separate plans with separate bills. Would I save money if I bundled it all together on one bill? If so, how would I go about doing that?

Hi All, Called customer retention and discussed cancelling service.  The service rep promised the following deal: 15gb rollover data - $100ipad (no contract) - $10iphone (no contract) - $15basic phone (no contract) -$15iphone (contract) - $25iphone (contract) - $25 This was on 3/19/2015.  I was exci

Why am I as a loyal customer for over 20 years having to pay for the iphone 11 yet as soon as I placed my order a promo pops up saying new customers get it for FREE?! These new customers constantly switch back and forth getting free phones so where is my appreciation for spending thousands, maybe 10

Hello @ATTHelp I've just received my second wireless bill and I see that my phone cresits have not yet been applied. I'm being billed about $75 dollars for the phones that are supposed to be "free". I saw that it may take up to two billing cycles for the credits to be applied, which I have no proble

All I wanted was a contract reversal... instead I received a total of about 12 hours talking to 13 different "customer service" agents with no resolution. But hey, I get to keep my old iPhone with a brand new 12 month AT&T Next contract! Talk about getting the "next'" phone. Let me give you a breakd

Hello, I have returned my device using label I received from AT&T customer service and it is stuck for almost 3weeks now in a USPS location. Due to this i'm being charged for monthly installment payments without the device in use and neither am I eligible to upgrade my device to a different o

Why can't I figure out the right department/people to talk to. All I want is for ATT to bring the fiber to my home, it's so close. It's literally 200ft from the house on telephone poles. I'm 100% willing to pay for the install costs, up to like $5000, but I can't afford to pay or thousands for th

So I have only had ATT for a month and am already feeling the horrible service.   I moved to a new apartment and ordered Uverse internet and cable. They came on time and installed it fine. But the TV wasn't working. So when I called the company, they said that I only ordered internet (not cable), ev

I just wanna know if at&t can soon release the contract free version of ip6? Apple suggests that ip6 will start at 199 with a two-year contract or 699 without a contract. However, the price of adding one smartphone into any at&t plan is $15 for a contract free device v.s. $40 for a contract device.

I traded in my iPhone X for the new 12Max. It has been 3 billing cycles and no credit for the phone yet. Called and was on hold over 15 minutes. Used their box and label, seems like an issue with AT&T. HOW DO I GET MY MONEY

On August 18th I've purchased Samsung s6 plus with 2 other items, and chose to port one of my family members to my Family plan. My order supposed to arrive between August 21 and 25th, per tracking number my order is located in FedEx's warehouse about 350 miles away. When I contacted FedEx they told

I currently have the Unlimited Elite® plan (lowercase "p"). On the "Enjoy 5g access" page in Wireless Support, I selected my address and then initiated the "Device Support" tool for my phone number.  (I have an iPhone 12 Pro (A2341).)  Once the tool completed a review of my device, my res

I was originally going to chose At&t for my internet and cable, however, they cant provide internet in my location and I would have to go through a third party with them. I didnt like that idea so I cancelled the plan before any installation was done by any at&t tech at my house. A month later I rec

Over a year ago i had and "In Home Entertainment Agent" come to my home along with the DirectTV installer and asked if i would like to switch my mobile service to ATT. I chuckled and told him NO because ATT is outrageously over priced.  He asked questions and I answered them than IN WRITING he