Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.7K)

Relevance

Accepted Solution

Official Solution

AirTies 4971 Ethernet Backhaul?

Does the 4971 support wired, Ethernet backhaul? I understand Ethernet can be used to pair the device to the router. That's a different use case from wired backhaul, which reduces WiFi traffic and latency. Also, is the 4971 the only current WiFi extender available on the AT&T store? It's not c

Questions

4.2K

33

Accepted Solution

Official Solution

New fiber installation scheduled. Should I request BGW 210 or 320?

This is new ATT install to be done by technician.Two story home on pilings. First floor is garage only with foam insulation 12’ ceiling and sheetrock (basically sealed.) 2nd floor foam insulation in exterior walls, 10’ ceilings. Service drop on west side of house, network rack and media rack >

Questions

625

8

0

Accepted Solution

How do I make a local phone call when I travel with the international day pass?

Hi there,  I would like to find out how do I make a local phone call when I travel to outside of US with the international day pass. Do I still need to dial the country code and the local number when I call? And how to call back to US? Thanks 

Questions

13

1

0

Accepted Solution

I'm starting to grow a strong disdain for AT&T and their seemingly intentional methods of assuring you make zero progress toward resoluti

First, I bought a couple phones from somebody I know. I then opened an AT&T business wireless account, to which I added/ actived 3 devices total. A few days later I traded in my old S22 Ultra  for an $800 bill credit. The next morning, all three devices were dosconnected and  as I lat

Questions

58

2

0

Accepted Solution

is there an ATT plan /sim card compatable with a Doogee N50 phone

is there an ATT plan /sim card compatable with a Doogee N50 phone

Questions

28

2

0

Accepted Solution

Unresolved wifi dropouts on desktop computers.

Has anyone seen a resolution for wifi dropouts on AT&T fiber-fed wifi? I have read through a number of forum threads on this problem, which seems to go back at least 4 years, yet I cannot find a solution.  My situation: - Got AT&T installed several months ago.  Most devices seem

Questions

119

32

Accepted Solution

How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

Questions

192

5

0

Accepted Solution

AT&T Fiber Installation - Folsom, CA

Hello - Hoping if anyone from AT&T will be able to provide any details on Fiber installation schedule for City of Folsom, CA (95630)? TIA

Questions

37

2

0

Accepted Solution

Cellular Modem/Router for BGW210-700 Failover

This past weekend, my home network internet was down for 2 days because of an ATT outage. This was an extremely rare event, but it was very disruptive to my work.  What is more common, in my case, are power outages which, despite my backup batteries, take down by broadband connection. So, w

Questions

416

12

0

Accepted Solution

I cannot login to att.com. from my home location. I can when away from home.

When trying to loginto my att.com account at home, I receive this error message " This site can’t be reached oidc.idp.clogin.att.com took too long to respond.".  I also cannot login via my mobile phone, laptop  or use the Smart home App on my phone.  I HAVE CLEARED MY CACHE an

Questions

48

8

0

Accepted Solution

Can't Unlock my iPhone its carrier locked

I punched this device from abroad and I accidently got a locked iPhone from the seller. I got to know this after I came back to my original country, later after 1.5 years through apple support I was informed that it is locked with At&t. I then requested At&t to unlock it through its free web

Questions

231

3

0

Accepted Solution

Who should I contact about service in a specific location?

My wife and I have a small business and do a lot of local events. We were at an event this weekend and had no network connection.  My Apple 11 Pro said that I had 5g with two bars, but I could not access the internet at all.  I restarted my phone multiple times as well as turning off wifi

Questions

45

2

0

Accepted Solution

Random Wifi Loss Gateway is Old

I randomly lose wifi on random devices. Sometimes all devices loose connection, sometimes some can connect but not others. ATT self help recommends making sure my equipment is the most current. The only thing older is the gateway. I am 99% sure the gateway is the issue, but can find no information o

Questions

29

4

0

Accepted Solution

Internet outage

2nd internet outage this month. Last one lasted from 8pm to next day 4pm. I work from home and don't have cable TV. I pay $80 per month only for internet. I didn't have any outages like this with Spectrum. Do better At&t. This makes me consider switching back.

Questions

60

4

0

Accepted Solution

Fiber installation

I was able to order and schedule fiber internet installation and the day of the installation I was told there's no connection for my neighborhood. Why would you allow customers to order a service you can't provide? I've now had to order internet from a different provider and quite honestly thinking

Questions

28

1

0

Accepted Solution

How to find my NAS on my AT&T fiber LAN network?

For the last decade before I switched to AT&T Fiber, I used a QNAP NAS box over ethernet that I could always find on the local network by opening a browser and going to the hostname: NAS1.local:8080. If I used an IP scanner app it would always be the IP address closest to the router by pingtime

Questions

118

16

0

Accepted Solution

dissatisfaction with the service

Dear AT&T Wireless, I am writing to express my dissatisfaction with the service I recently received from your company. I recently visited the AT&T kiosk located in Walmart on Philips Highway in Jacksonville, FL in search of a new cellular provider. While the representative was very helpful

Questions

45

5

0

Accepted Solution

Getting 192... Address in IP Passthrough

Can anyone tell me why I am getting a 192.168.1. address on my WAN connection when using IP Passthrough? I have read many questions and answers on this forum and the AT&T tech responses always say that we should get a Public address on the WAN port of my router. I know that the 192... subnet i

Questions

54

6

0

Accepted Solution

new modem router compatibility

hello, Im trying to look into a new modem router as I've experienced horrible connection issues for the past few years. I currently own the ATT Uverse 5268AC modem router. Ive had this modem router since 2016 and im finally deciding to pull the trigger and attempt to get a upgrade! The issues with m

Questions

91

6

0

Accepted Solution

Separate 2.4ghz network for older equipment

So I went through the process to change my guest network which is 2.4 ghz name and password then enabled it. My older Tivo still unable to connect. The Tivo had no issues connecting to my past xfinity service which didn't need to have separate names and passwords. Do you have any other suggestions?

Questions

46

8

0

Not finding what you're looking for?