
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
If my friend gave me an iPhone as a gift and he forgot his Apple ID password and we tried using recovery mode but then phone is in activation lock. How do I get a receipt of proof of purchase so apple can UN ACTIVATION LOCK MY DEVICE. If I give you the serial number and IMEI number can you please he
Questions
•
Apple
Accepted Solution
Official Solution
How do i connect to new installed wifi extender
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Located near zip code 78660. It’s been over 24 hours with no internet and NO HELP or ETA on when our internet will be up and running again. We’ve contacted customer support 3 times with no answers. Each time we’ve called they said there is no outage and proceeds to walk us through restarting the r
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Hello, This is a general discussion of my experience with DNS and DHCP with my own router and a question about cascading. I had been on the bonded pair 45Mbps internet with ATT for years, and I use a TP-Link with DDWRT software as my main network router for Ethernet and WiFi, using a LAN port o
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I am traveling at a major city in China. My ATT prepaid is on the ESIM of my iPhone. I bought the international travel add-on but no signal here. The Custome Service media platforms are not accessible in China, which I don't blame ATT, and the service phone 408-962-1025 is also out of reach because
Questions
•
Plans & Features
Accepted Solution
Official Solution
For the last few days, whenever I attempt to use the MyAT&T app I am unable to login. I open the app, select sign in, select my user id, it buffers for quite a while, then I receive a pop-up message saying, “Hmm, looks like there’s an issue with either the network connection or the server. Try s
Questions
•
Online Account Access
Accepted Solution
Official Solution
Closed
Learn how to get your internet back up and running Therefore something is wrong and you need to get it fixed! Luckily getting your internet back up can be easy and simple as resetting the modem. By doing this you can: Improve slow or low speeds Get back in service (loss of internet) Improve poor
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
So I've spent the last 9ish hours trying to get my new router to work(TP-Link Archer AX32) to no avail. The gateway is connected to the ONT box and works fine on its own. It'll work for about 5-20 minutes after power cycling the gateway, after which the gateway's broadband light will just blink red.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I'm temporarily in Mexico for a few months. I was excited that AT&T in Mexico is now included in my US unlimited plan, and I kept my service with AT&T because of this. However, I find I often have very slow or no cellular data, even when it says it's connected to AT&T's network and has f
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hello, Unfortunately, this is my SECOND post I've made due to my girlfriend's and mine Internet. Last one was about 2 or 3 months ago. Regarding the same issue of not having reliable/stable Internet. We're on the Uverse 18/Mbs plan. We got it originally to replace Comcast as they screwed up our
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
hello. I am from Russia, and in Russia, I bought an iPhone 14 phone, when I came to the operator, I could not connect esim, the phone is tied to the at & t operator, how to unlock the phone, please tell me. wrote through a translator. Sorry.
Questions
•
Apple
Accepted Solution
Official Solution
Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some
Questions
•
Samsung
Accepted Solution
Official Solution
ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I understand this can be done. How do you make it work on an iWatch 7. The iWatch app on the iPhone is asking for a user name and password. Why? Comments?
Questions
•
Apple
Accepted Solution
Official Solution
My Honeywell smart thermostat was working fine the morning of the install of our new fiber internet service. That evening we updated the wifi network on the unit to connect to the new ISP. Now whenever the temp reaches the set temp for the heater to turn on the AC turns on instead, which isn't much
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Every time I request to have a troubleshooting request, always a problem on your end.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Need some help connecting your Roku 4 to the internet? Not to worry, we have some helpful information below to get you started! Setting Up Wi-Fi Once you have gone through the language and remote setup, you will see a Connect to the Internet screen. Select Wireless (Wi
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
World Scout Jamboree 2019 App Hey everyone, I know it's already been two years, but I attended the World Scout Jamboree two years ago, but there's something that really bothers me: AT&T hosted the official WSJ 2019 App (here's the link for IOS https://apps.apple.com/us/app/2019-world-scou
Questions
•
Tones, Games, Videos, More...
Accepted Solution
Official Solution
Since having ATT Fiber installed three months ago I have experienced occasional lag spikes causing disconnects during online gaming. These spikes occur about every 10-20 minutes and tend to last a couple seconds. Has anyone else experienced this issue, and is there anything that can be done to solve
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
The program I am running is having issues with whatever implementation is used to tunnel packets, which I believe is DS-Lite. This is causing me significant issues connecting to the programs servers as the servers are IPv4 exclusively.
Questions
•
AT&T Internet Features