
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have been out of the AT&T service area for the past 13 months. I moved back, and would like to start a U-Verse U-300 service again. I ONLY have very unstable DSL in this area, but the cable system worked very well in the past. However, the AT&T website emphasis is apparently on streaming
Questions
• U-verse TV Equipment
Accepted Solution
Official Solution
Closed
Learn how to get your internet back up and running Therefore something is wrong and you need to get it fixed! Luckily getting your internet back up can be easy and simple as resetting the modem. By doing this you can: Improve slow or low speeds Get back in service (loss of internet) Improve poor
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
I have my gateway in the basement because it allows me to connect to 4 different ports on different floors of my home office via existing Ethernet. However, the wireless coverage is not good on the main and upper floors, even though I have connected ATT Wifi extenders (one on main floor, one on uppe
Questions
• AT&T Fiber Equipment
Accepted Solution
Official Solution
I'm temporarily in Mexico for a few months. I was excited that AT&T in Mexico is now included in my US unlimited plan, and I kept my service with AT&T because of this. However, I find I often have very slow or no cellular data, even when it says it's connected to AT&T's network and has f
Questions
• Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hello, This is a general discussion of my experience with DNS and DHCP with my own router and a question about cascading. I had been on the bonded pair 45Mbps internet with ATT for years, and I use a TP-Link with DDWRT software as my main network router for Ethernet and WiFi, using a LAN port o
Questions
• AT&T Fiber Equipment
Accepted Solution
Official Solution
For the last few days, whenever I attempt to use the MyAT&T app I am unable to login. I open the app, select sign in, select my user id, it buffers for quite a while, then I receive a pop-up message saying, “Hmm, looks like there’s an issue with either the network connection or the server. Try s
Questions
• Online Account Access
Accepted Solution
Official Solution
ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.
Questions
• AT&T Fiber Installation
Accepted Solution
Official Solution
World Scout Jamboree 2019 App Hey everyone, I know it's already been two years, but I attended the World Scout Jamboree two years ago, but there's something that really bothers me: AT&T hosted the official WSJ 2019 App (here's the link for IOS https://apps.apple.com/us/app/2019-world-scou
Questions
• Tones, Games, Videos, More...
Accepted Solution
Official Solution
Hello, Unfortunately, this is my SECOND post I've made due to my girlfriend's and mine Internet. Last one was about 2 or 3 months ago. Regarding the same issue of not having reliable/stable Internet. We're on the Uverse 18/Mbs plan. We got it originally to replace Comcast as they screwed up our
Questions
• AT&T Internet Features
Accepted Solution
Official Solution
Last year I got a unlocked Samsung Galaxy note 9 and set it up with at&t prepaid. I could text on it (though occasionally wouldn't receive a message) but I couldn't make calls or go on the internet at all, but the wifi worked. I had it on the unlimited plan of talk, text, and data. Does anyone h
Questions
• Phones, Tablets & Devices
Accepted Solution
Official Solution
Since having ATT Fiber installed three months ago I have experienced occasional lag spikes causing disconnects during online gaming. These spikes occur about every 10-20 minutes and tend to last a couple seconds. Has anyone else experienced this issue, and is there anything that can be done to solve
Questions
• AT&T Fiber Account
Accepted Solution
Official Solution
Every time I request to have a troubleshooting request, always a problem on your end.
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
Back in like 2016 I got a Note 8 through AT&T but it broke recently and I got a refurbished S9 that wasn't through them a few months ago because moneys tight and just changed out the sim card. I just got sent an AT&T Fusion Z in the mail which seems like a pretty crap phone after doing some
Questions
• Samsung
Accepted Solution
Official Solution
The program I am running is having issues with whatever implementation is used to tunnel packets, which I believe is DS-Lite. This is causing me significant issues connecting to the programs servers as the servers are IPv4 exclusively.
Questions
• AT&T Internet Features
Accepted Solution
Official Solution
This is new ATT install to be done by technician.Two story home on pilings. First floor is garage only with foam insulation 12’ ceiling and sheetrock (basically sealed.) 2nd floor foam insulation in exterior walls, 10’ ceilings. Service drop on west side of house, network rack and media rack >
Questions
• AT&T Fiber Installation
Accepted Solution
Official Solution
I have a BGW210-700 router from AT&T. The router is sitting on my desk, and it's connected to my Dell laptop via an ethernet cable. I have turned off the Wi-Fi on the laptop (so there should be no confusion about how the internet is connected). The problem is that when the laptop is connected vi
Questions
• AT&T Internet Equipment
Accepted Solution
Official Solution
Cancelled my U-Verse fiber plan for Xfinity's fiber. Since it's Rona season, the Xfinity technician will be giving me a self-install kit for setting up the internet connection and will only handle the outside wiring. I'm in a 2 bedroom apartment so I think there's only 1 point of access for instal
Questions
• AT&T Fiber Equipment
Accepted Solution
Official Solution
I just got AT&T Fiber installed yesterday. I'm having trouble getting my HP 6962 Wireless printer to connect. The printer doesn't see my SSI. I have also tried the WPS setup. Both push-button and with a PIN. None of them work.Any help with this would be appreciated. Thank you!
Questions
• AT&T Fiber Equipment
Accepted Solution
Official Solution
hello. I am from Russia, and in Russia, I bought an iPhone 14 phone, when I came to the operator, I could not connect esim, the phone is tied to the at & t operator, how to unlock the phone, please tell me. wrote through a translator. Sorry.
Questions
• Apple
Accepted Solution
Official Solution
Netgear Nighthawk R7350. Wifi works but the ethernet connection through the Motorola NVG589 gateway doesn’t. I have tried all the recommended passthrough configurations including both dynamic and fixed DHCP. The gateway does not report the router’s MAC address - it does show all the other devices o
Questions
• AT&T Fiber Equipment