Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.3K)

Relevance

Accepted Solution

Official Solution

Transferring a sim card from one phone to another removes the ability to use mobile data

Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap

Questions

546

15

0

Accepted Solution

Official Solution

When will we get fiber internet

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

Questions

129

1

0

Accepted Solution

Official Solution

My Android 5g phone loses its service connection when near a specific wifi location

My Pixel 6 Android 5g phone will not function when I am at work...No phone calls, no text. Work wifi is having issues. I have it as a saved network BUT I am not trying to connect to it. My spouses phone is a Moto 4g phone. He does not have the work wifi as a saved network. His phone continues to fu

Questions

43

1

0

Accepted Solution

Official Solution

How to fix bad wireless phone signal at home?

For some reason the wireless phone signal is terrible in my house/neighborhood. Even if I show good signal at the top of my phone, I still experience issues. Phone calls constantly drop and or cut out. My signal is worse at home than it is anywhere. The entire neighborhood has the same issue. Is the

Questions

46

3

0

Accepted Solution

Official Solution

ATT Wi-Fi Extender Help......

When I move the ATT Wifi Extender closer to the side of the house where my outdoor security cameras are it tells me that it is too far from the gateway to connect. I have a hardwire location on that side of the house, can I just leave the extender hardwired and get it to broadcast that way? This ext

Questions

94

2

0

Accepted Solution

Official Solution

Turning on 2.4Ghz for Smart Devices

Pretty much all smart devices in my house use the 2.4Ghz. My AT&T modem (w/Fiber service) had a single SSID and I believe it routes to either 2.4 or 5ghz automatically. So far I have been able to connect most smart devices but two, in particular, the smart LED light strip controller and our kitc

Questions

5.9K

14

0

Accepted Solution

Official Solution

Can I force a device to connect to my extender instead of the router

I recently installed an extender to ensure the signal strength was strong enough throughout the house. I have noticed however, that the laptop in my office, even though it is close to the extender than the router is connecting to the router and sometimes will get a spotty connection on 5G. Is th

Questions

8K

6

0

Accepted Solution

Official Solution

CARE CODE: 201 [LU100]

IT KEEPS HAPPENING!

Questions

1.5K

1

Accepted Solution

Official Solution

Green Box in Back yard needs to be removed

Hi, I have a green box that has ATT on there, it also mentions underground cables of some sort, but I would like to know if I can remove that or at least relocate that? I'm planning on doing some work in my back yard and that is in the way.

Questions

3.1K

3

Accepted Solution

Official Solution

Identify network?

Called AT&T about bad/intermittent Netflix movie loading and connecting on 1 Samsung smart TV only. Hulu loads perfectly, but Netflix claimed they need more speed? bandwidth? than Hulu, and that poor wifi signal is the problem. AT&T support supposedly did something to my router, remotely, but no imp

Questions

814

3

0

0

Accepted Solution

Official Solution

Would it be better or cheaper for me to just buy a hotspot device instead to get on the internet?

Right now i use my smartphone to get on the internet with my tablet or computer. I am on the $75 a month prepaid. I get 10 GB of hotspot data on my plan. Would it be better or cheaper for me to just buy a hotspot device instead to get on the internet??  

Questions

158

1

Accepted Solution

Official Solution

Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Questions

42

1

0

Accepted Solution

Official Solution

Internet 18 & Future Availability

I'm moving into an area where, according to both the availability tool on the website and the customer service line, Internet 18 is the only service that is available. As a result, I have a few of questions that the customer service rep I talked and the rep at the retail store was unable to answer:

Questions

77

1

0

Accepted Solution

Official Solution

NumberSynch Error Message

My new Galaxy Watch 5 will not synch with my Z-FOld 3 phone. The error mesasge is: NumberSynch has encountered a problem. We're sorry for the inconvenience. Code: SD-SDK-400 None of the technical support representatives know what to do. I have been on the line with AT&T for 4 days. Has anyo

Questions

85

1

0

Accepted Solution

Official Solution

Samsung Galaxy A72 Compatibility With AT&T

Hello, I was thinking about buying a Samsung Galaxy A72. I'm having a problem with my location where I can only use AT&T, so I have to make sure that it'll work. Before I have bought a Samsung Galaxy A21, and as it was Verizon it didn't have a signal. I was also wondering if it was unlocked it w

Questions

852

6

0

Accepted Solution

Official Solution

Closed

Need a dedicated business account representative!

I need to locate our business account representative. TMobile, Verizon - BOTH very easy to deal with for this... AT&T?... on hold for the second time today - dead air - going on 45 minutes... and being told that with a business plan?... there is no account rep?  Are you kidding me?  I

Questions

137

1

0

Accepted Solution

Official Solution

Is AT&T Flagging and Disabling SIM for Specific Phones in The US for use on their 5G Network

I always buy factory unlocked phones for use on GSM networks since I travel and plan to travel outside of the US. And I always select phones which are unique and unpopular. Anyways, I was informed, in the summer of 2021, that my phone would no longer work on the AT&T network because of compa

Questions

591

3

0

Accepted Solution

Official Solution

Cant connect to a specific server from my home network

Hello I use a cloud based software that requires I connect to a specific server. But when I try to connect I get an "unable to connect to server" message. I am not having any other online problems and I've already tried restarting my gateway and rebooting my computer and trying different browsers

Questions

297

7

0

Accepted Solution

Official Solution

U-Verse Profile Issue

I have U-Verse TV (IPTV) and just "upgraded" from Internet 24 to Internet 25. Upon doing this, my modem resynched from the 32/5 profile it had been running for over 2 years to a new one that syncs at 27712 / 5553.  This means I've lost the overprovisioing I used to have to account for a TV str

Questions

110

3

0

Accepted Solution

Official Solution

Need help logging in with my AT&T U-Verse subscription to watch stuff on the FOX SPORTS 1 app

I’m trying to watch NASCAR races on the FOX SPORTS APP with my AT&T U-Verse television Username and Password but keeps saying wrong user Identification or wrong Identification and Password combination. What do I need to do to log in to watch the races on FS1 app?

Questions

79

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.