
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I have AT&T DSL service, I have been a loyal customer for 15 years. In 2014 a Fiber line was installed down Hwy 321 ( Chester Hwy) McConnells SC I live in the 3800 Block. The DSL service is now down more than it is up. We also have Direct TV at the
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Is there a diagram that illustrates the connectivity flow? I've read conflicting information as to the actual build out. What comes into my residence? What type of interface is mounted? Where is it mounted? What type of connection(s)? What is the connection to the mode
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
We just added Unlimited Premium w-50GB mobile hotspot on ONE line because we’re in a rural area deemed “unserviceable” for home Internet. Want to use this new mobile hotspot to power an iPad and doorcam. But I guess it’s not usable for the whole family unless my phone is in the vicinity? And mobile
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Closed
Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I activated a account with at&t wifi Hotspot worked for about a month the I would get a full signal on 12 inch screen but wouldn't connect, called the selling dealer they sent me to at&t , they sent me to uconnect that was in February 2021 I booked marked the at&t subscription web page a
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Do i need to do anything when traveling to Nassau, Bahamas to make calls
Questions
•
Apple
Accepted Solution
Official Solution
Hello, are there any issues in 52402 zip code area? Cellular data is turned on, but is very very slow, almost non-available. Thanks
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I am currently on medical leave due to a car accident I return to work after healing just don’t have the funds until I go back to work considering I make tips
Questions
•
Wireless Billing
Accepted Solution
Official Solution
So what does this mean when I see it on my bill ? What does it mean and when does it appear there? Thank you I appreciate it.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
How I can cancel my plane card while I'm out of USA
Questions
•
Account & Usage
Accepted Solution
Official Solution
I qualify for $75 under acp tribal land i changed the plan and it deactivated my service
Questions
•
Plans & Features
Accepted Solution
Official Solution
My visual voice mail is not working at all
Questions
•
Samsung
Accepted Solution
Official Solution
Hello, the new Eero wifi routers are on sale and I wanted to buy one but I only wanted to use it as sort of a stable extender with my ATT Fiber router. But I'm confused on a few things, does the Eero routers work with the att routers and can I pair it as an extender so that I'm able to extend my wif
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hi all. I have been an incredibly thrilled AT&T Fiber customer for several years. I have never had an issue with speed or connectivity ever. However, the past few days, this has not been the case. My fiber speeds have been the slowest they have ever been (both upload and do
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
My work VPN connection (paloalto GlobalProtect) continuously drops causing me to lose work and disrupting TEAMS calls.
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
Closed
Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
So a couple months ago I moved into a townhouse and my mother got the fiber wifi. I have a PC and use a USB wifi adapter which i’ve learned over a couple years are not the best option for internet on my PC. I’m currently looking into ethernet and noticed that this home has ethernet ports in the wall
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Closed
To Begin a Speed Test: Prepare your network to get accurate results Delete your browser’s Cache, Cookies, and Temporary Internet Files. To find out how please go here Stop all downloads, streaming, applications, or programs that may be using your Internet connection Use a wired co
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
So we just got AT&T fiber and if a computer is hooked up to it directly it works great. When I connect one Aiport Extreme, I disabled both wifi channels on the modem and turned on IP Passthrough to the Airport Extreme. When I do this the router does get a public IP and it is able to connect to the i
Questions
•
AT&T Fiber Equipment