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Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

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941

6

0

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unable to transfer internet to new house, previous occupant's account still active

I just bought a house (yay!) and move in next week. I've been an AT&T customer for over a decade and want to transfer internet to my new house, but because the previous occupant did not turn off their service before moving out and it is weirdly still active, AT&T won't allow my service to tr

Questions

908

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How do I remove apps that have been installed without my knowledge and do go away with factory reset

Someone had made it to where my phone sends them all of my passwords actions and sometimes gives them remote control over my phone I don't remember the apps that are now all hidden from when my phone was new so what gives

Questions

119

3

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Balance Due Date

How do we get a grace period on the prepaid card to keep the due date from moving every month? If I could afford a plan, I'd have one. I pay every month, but the date keeps moving. Who do we need to petition? They've taken my money several times even though I login every month. This last time the

Questions

348

5

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iPhone 15 Pro Max order still not here

I am inquiring about an order that I placed over a month ago for an iPhone 15 Pro Max. It was supposed to be shipped over a week ago but still not shipment. I pre ordered it to be one of the first to get it but you can get it in store now. Any idea when I will receive my phone?

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2.1K

7

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

373

6

0

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Online order was canceled minutes after I placed the order

I placed an online order for the samsung galaxy watch4 classic 46mm black. the money for the taxes was deducted from my card and I received a confirmation email. Two minutes later i recieved another email stating my order was canceled. I contact At&t and spoke with 3 different reps. for over 35

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680

2

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Damage to Property by AT&T recklessness

To Whom It May Concern: I contacted AT&T yesterday (12/17/2021) in regards to damage done to my property after having AT&T representatives (a technician & lineman) come out here to fix our downed services. We lost broadband/internet services starting on Wednesday following some bad storms th

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1K

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Help get my, & my sisters "AT&T GoPhones" unlocked- we have each had our prepaid accounts with AT&T since our purchases back in 2015 & 2016

I have tried to get help from At&T tech support to have our cell phone service changed to another provider by unlocking our At&T GoPhones (Lumia 640 Microsoft phones). AT&T did a "network upgrade" in Mid-March 3/12/22 & our model phone was dropped from AT&T's new "network". 1st,

Questions

286

13

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Repaint Utility Boxes

hi there, can AT&T come repaint utility boxes on Stockton Avenue. We are trying to improve our neighborhood and the utility boxes are a giant eyesore and need a fresh coat of paint. Address to the utility boxes- 7022 Stockton Ave. El Cerrito, Ca - three at this location - Stockton and San P

Questions

226

4

0

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Reactivate my Apple Watches and installment plan

In September, I removed the service on my Apple Watch‘s, out it was not explaining to me that the installment would become due if I did that. So, a few days later, when I checked my bill, I saying that the installment plan it came to. So I called customer service and told them to reinstate the watch

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346

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Damaged device hasn't been found in Warehouse and I have proofs that it was returned to Flower Mound, Tx return center

Damaged device was sent back to assurion on April was delivered to Flower Mound Texas on May 07,2021. Now Assurion is saying that the device wasn't received. I have 2 weeks calling At&T and Assurion they have open almost 5 cases and nothing has been resolved. August 24, 2021 they were going to

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350

6

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Green Boxes on the Street

Hello, I work for the City of Knoxville and a neighbor on N. Broadway keeps reaching out for the City to clean up some ugly green utility boxes left on the sidewalk. I reached out to the Public Service Department and they said that the boxes belong to AT&T. I have no idea who to contact about t

Questions

633

3

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Locked out of email. Cannot change password

We have been locked out of one of our email accounts. It continually says that we have tried too many times when choosing “forgot password”. We have done a chat, we have called, this is a huge disaster and run around. I need my password reset and need in my email.

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156

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Online Purchase Attempt

I attempted to add an iPad using the AT&T online, to an existing service/line. After navigating through all fields, it provided the pricing for a whole new line, not added to the existing line.  I called AT&T sales and was advised that the iPad has cellular capabilities so it has to be

Questions

1.2K

6

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Please accept these loyalty gifts - Fraud?

I received the above text thanking me for my May payment and offering loyalty rewards. Nothing suspicious here so I proceed to the survey. (Also nothing unusual about an AT&T survey as a pop window requesting I complete an AT&T survey when I am finished with this post had to be answered befo

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240

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Domestic Violence documentation?

I was told that if I have evidence of domestic violence that I could get the second line on my account canceled. What specific documentation qualifies in this situation? 

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463

8

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AT&t offered me a free phone I tried to claim it

When AT&t offered me a free phone and I called the 800 number 3G hotline number I got told I was getting an a12 sent to my address I never got it that was 2 days ago now that was supposed to get it I can't find an order number now anywhere no history of it can't find any history of the conversat

Questions

965

1

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Phone marked as stolen and it's not

I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan

Questions

990

13

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Change my IP Address

I'd like to change my public ip address. I don't want to have to have somebody come to my house and replace the gateway and pay a bunch of money to do a simple public ip address change.

Questions

4.2K

4

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