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Backyard Property Damage obtained a Reference # and no return call

Customer Service, On Friday, July 8th there were service team in my back yard. I was not home and was not informed--I saw the workers from my camera later that day & checked with my neighbor and told that was AT&T installing lines.   1.  I am not an AT&T customer and

Questions

 • AT&T Fiber Installation

74

3

0

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Official Solution

Reward Cards - Consumer Compliant

I have received 3 $100 reward cards, we activated them and they are showing a $0 balance. I thought it must be a mistake so I verified all 3 card have a zero balance. We have done nothing but activate them. Also, tried to call customer service but they are closed over the weekends, so instead of bei

Questions

 • Wireless Account

93

6

0

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Official Solution

Trying to get call logs from 4 months ago

I have been calling AT&T for the past month trying to get my call log for one of the lines on my account for all of December. I was in an accident and my car insurance needs the call log for all of December 2021. First time I requested it from AT&T I was charged $5 and was told it would be s

Questions

 • Wireless Account

66

2

0

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Complaint against Store Employee

What are the proper channels that need to be taken to file a formal complaint against an in-store AT&T employee?

Questions

 • Apple

158

4

0

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Arbitration demand

Is there support email I can send my demand over faster or fax

Questions

 • Wireless Account

36

1

0

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Why is AT&T not responsible for the value of my trade in phone??

I switched from sprint to Att 4 months ago. I had 2 fully paid for I phone XR, that I traded In On a promo that was supposed to reduce the cost of the I phone 12’s by $700 each. I canceled one of the lines fully knowing that I would have to pay full price for the phone that was associated with the l

Questions

 • Apple

669

8

0

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ROOT ACCESS ERROR

What is this and how do I fix it?

Questions

 • More AT&T PREPAID Discussions

75

1

0

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New to AT&T

I signed up for AT&T several days ago. They set me up with the Samsaung Z fold3 and a unlimited data plan. Today I received a warning that I have used up all of my 2gb of my 2gb data. I went to my account on line and it says 0gbs with 28 days left. I couldn't get a live person on the phone. I w

Questions

 • Android

260

5

0

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Dallas-AT&T Technicians Lack of Transparency and Candor for Fiber Install

Reference AT&T ticket LXXXX8870 and case number LXXXX1908. On Saturday, September 26, 2020, I scheduled an appointment with AT&T to have high-speed internet set up to a new build house located in Dallas, Texas.  The appointment was set for between 9 A.M. and 11 A.M.  

Questions

 • AT&T Fiber Installation

270

3

0

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Odd UNSCHEDULED visit on a Saturday from AT & T Rep.

This past Saturday the 10th of October, we were paid a visit at our Townhome in San Diego at about 1:00 P.M. This visit was unannounced and unscheduled. The young man was simply wearing an AT & T Light Blue Shirt, and had a clipboard where he was making notes.  He was NOT wearing an identi

Questions

 • AT&T Internet Features

52

1

0

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Stop HBO MAX texts.

I'm apart of a family group plan for At&t. I am not the sole account holder. I do not have the account ID or password. Nor do I want it. I already have HBO Max. I've gotten one text a day for 2 weeks offering me an HBO Max subscription. I don't want it. I text "OFF" "STOP" "I DON'T WANT IT" "PLE

Questions

 • Watching HBO Max

373

4

0

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At&t prepaid hotspot for ACP approved famies

After jumping through hoops for over a week on the National Verifier Website my family was approved for the ACP benefit. I followed the instructions on At&t's website and submitted my application with all info exactly as was listed on the Federal website. I got a notification that my application

Questions

 • More AT&T PREPAID Discussions

213

2

0

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Sprinkler damage due to installation at neighbor's house

The installation crew had to dig a huge hole in my yard to receive the cable underground from across the street. In doing so, they damaged by sprinkler system which I cannot use until this is fixed.

Questions

 • AT&T Fiber Installation

43

1

0

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AT&T Thanks App

As I follow the instructions to get this app I receive a error message that it’s not available in my region or country. I am in Astoria, OR USA! I am following the link provided by AT&T provides when you text 8758 : MYATT to get a link: Your benefits are waiting! Click the link and install th

Questions

 • Account Features

360

2

0

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Yard Destroyed

To whom it may concern last week when your service crew was doing work at pole # 2081 U, on Honey Creek Rd Sw in Conyers Ga have destroyed my yard. I put a healthy amount of money and time on my yard and is completely trashed! Someone please reach out to me for pictures and a resolution on how we ca

Questions

 • Community lounge

81

2

0

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on demand not updating

The On Demand has NOT updated Days of our Lives since JUNE 25th!!! This is an AT&T problem.  My friends with AT&T don't have it either.  My friends with Comcast DO have it!  I have reported this problem but nothing is being done about it!!  

Questions

 • Watching U-verse TV

356

7

0

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Hacked account

Just got an email that my account is no longer associated with my email address and phone number. I just paid in full yesterday. And now my service does not work. I need immediate help. Your website says 24/7 help but when I call they say you're closed at 9pm.

Questions

 • Account & Usage

184

3

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Calling

I cannot make or receive any phone calls since yesterday 7/25 1pm. Crosby MN 56441 Texting doesn't work either. Mobile network state says disconnected. Network unknown. Tried all the troubleshoots and still won't work. I use this phone for work please help. LgV60thinQ

Questions

 • Android

42

1

0

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Why can't I watch HBO Max on my tv?

Why can't I watch HBO Max on my tv? I get it on my cell phone just fine. But I can't stream it on either of my tv's.

Questions

 • Watching HBO Max

543

5

0

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How long does it usually take for ATT to update an item that has been returned so I can order the correct one?

I started the return with USPS on February 19, 2022 and on February 22. 2022 USPS says it’s no longer in position of the package and is no longer tracking. It is now with the Tender Returns Agent. I checked ATT website and it’s not updated the item was returned. How long does it take for ATT to upda

Questions

 • Wireless Account

428

3

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