
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Someone made an unauthorized payment on my cashapp card.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I went in to switch from cricket and was trying to get the iPhone 14 plus and was told I needed a 720$ down payment!! My credit is amazing and the worker could/would not tell me why they needed 720$ of a down payment on an 800$ phone!!
Questions
•
Apple
Accepted Solution
Official Solution
Closed
I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Need to make fraud report can’t get ahold of fraud dept and portal they gave doesn’t exsist.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi
Questions
•
Plans & Features
Accepted Solution
Official Solution
I am having some pretty horrible problems. I upgraded my own device 2 years ago and the manager who did it put the installment next plan on the wrong phone line. Customer service has told me that the only thing I could do was pay off the device the next plan is meant for before I could make any chan
Questions
•
Samsung
Accepted Solution
Official Solution
Damaged device was sent back to assurion on April was delivered to Flower Mound Texas on May 07,2021. Now Assurion is saying that the device wasn't received. I have 2 weeks calling At&T and Assurion they have open almost 5 cases and nothing has been resolved. August 24, 2021 they were going to
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
i have a range rover 2021 when i purchased the car came with a simcard for connected car from att after the trial data plan expired i did not renew or add more data to it it got canceled i still have the sim and it still in the sim slot of the car since then never taken out of
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello, I work for the City of Knoxville and a neighbor on N. Broadway keeps reaching out for the City to clean up some ugly green utility boxes left on the sidewalk. I reached out to the Public Service Department and they said that the boxes belong to AT&T. I have no idea who to contact about t
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
Closed
I have been trying to get AT&T Fiber for three weeks now. I created a ticket to have my address validated. They were claiming that I did not provide an apt # for my address, but there was no number to provide. I live in a townhouse, not an apartment. I have called multiple times and my original
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
AT&T recently ran underground fiber optic through my neighborhood. Upon installing this line, they placed many white and orange markers to show the location of the FO line. These markers are unsightly and I would like to have them removed. The path of the FO line is along a stretch
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I have located equipment i was supposed to return (at the beginning of pandemic 4/2020). Time just lapsed and had since not thought of the equipment until I unboxed a box I found the equipment in. Since I no longer have ATT service, every time I call ATT to ask about returning equipment I get nowher
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I was told that if I have evidence of domestic violence that I could get the second line on my account canceled. What specific documentation qualifies in this situation?
Questions
•
Wireless Account
Accepted Solution
Official Solution
I live in a more rural area, and the only service that has worked out here is At&t, so I left Verizon to have cell service but over the last year service has been very slow through AT&T. In the last few days service has slowed down even more or completely stopped working - even to send a tex
Questions
•
Network Coverage
Accepted Solution
Official Solution
Att is charging too much for cell phone n monthly bill on my Samsung Ultra Note 20. Cost more than my car insurance. Unlimited plan 1 cell costing 177.00 wayyy tooo much!
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I attempted to add an iPad using the AT&T online, to an existing service/line. After navigating through all fields, it provided the pricing for a whole new line, not added to the existing line. I called AT&T sales and was advised that the iPad has cellular capabilities so it has to be
Questions
•
Apple
Accepted Solution
Official Solution
IT KEEPS HAPPENING!
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I am trying to port my number out from AT&T but I am unable to get the transfer pin number from either *PORT or my profile online or on the myAT&T app. I keep getting error messages with no further explanation. This extended to the point of having a threeway call with a Verizon AND AT&T
Questions
•
Wireless Account
Accepted Solution
Official Solution
I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple
Questions
•
Apple
Accepted Solution
Official Solution
Got my Apple watch two days ago in At&t store, I have a 13pro, they couldn’t get it to connect in store, told me to take it home and try in a few hours, spent two hours on phone with customer service they couldn’t help me went back to the store next day and after them trying everything got sent
Questions
•
Apple