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Terrible Customer Service - Trade In

Here is the transcript I had with Trade-in Support earlier today. Essence completely disregarded my request for additional information and terminated our chat. Leaving me no recourse for questions or even a customer service survey. I'm sadly not surprised though. Tim Smith 06:31 pm I Traded my

Questions

 • Phone & Device Upgrades

1.4K

8

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How do I separate or filter Post Malone?

How do I separate or filter him out of my "experience" he is mean. Keeps ransomwaring me for gift cards.

Questions

 • Community lounge

37

4

0

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what is new at t customer service phone number ?

I can't send or receive messages with my AT T email account..Use a Web browser to see whether you can access Internet sites. If you are on a local network, see whether you can access intranet sites. For information about checking the status of your network connections, see Mac OS Help.

Questions

 • AT&T Internet Account

1.2K

1

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My phone sends out text using my number that I didn't send

Serveral times my phone has sent text using my number I didn't send including to my contacts. How can I stop it? Alot of time it's spam like text

Questions

 • More AT&T PREPAID Discussions

28

1

0

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question about bills

We suspended our AT&T account in early January, but we're still getting bills, with no explanation about what the bill is for. Today I tried to call the regular number (800-288-2020) to inquire about this, but couldn't get through the automated phone setup. I was told I had to pay $7 for an all

Questions

 • AT&T Internet Account

63

2

0

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COVID Hospital Visit Service Suspended

I was very sick in late August 2021, already on FMLA due to a separate illness, and could not pay my bill. Because I was sick for over a month, my service was suspended before I could contact AT&T. I have an autoimmune disease which is why it took me so long to get better. Once I called and expl

Questions

 • Wireless Billing

50

2

0

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Closed

the first time i asked my forum got hijacked by att lurkers so this is attempt 2

i will add i did NOT accept an answer, although i was and am in the process of trying out solutions suggested to this question but i find it peculiar that i was bombarded and harrassed all to have that thread closed unbeknowst to me.... so i repeat My mother and I have/had a family sharing pla

Questions

 • Apple

136

8

0

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Trying to get call logs from 4 months ago

I have been calling AT&T for the past month trying to get my call log for one of the lines on my account for all of December. I was in an accident and my car insurance needs the call log for all of December 2021. First time I requested it from AT&T I was charged $5 and was told it would be s

Questions

 • Wireless Account

66

2

0

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My Vehicle Sustained Several Hundred in Damages….

And I was told by a city clerk in the claims department that that specific area was and is used by AT&T and that I would need to contact AT&T directly. How do I open up a claim for damages to my vehicle?

Questions

 • Community lounge

62

6

0

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Reward Cards - Consumer Compliant

I have received 3 $100 reward cards, we activated them and they are showing a $0 balance. I thought it must be a mistake so I verified all 3 card have a zero balance. We have done nothing but activate them. Also, tried to call customer service but they are closed over the weekends, so instead of bei

Questions

 • Wireless Account

93

6

0

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How can I exchange my defective device?

I traded in an iPhone 10 for my daughter and got and iPhone 12 Pro Max. BEFORE leaving the store on August 27, 2021, the iPhone overheated and the temperature error came up on the phone - this was within 30 minutes of purchase right out of the package and haven’t left the store.  They refused

Questions

 • Apple

133

5

0

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Private Property

Shouldn't AT&T notify homeowners before burying a cable on private property? The cable originates a few doors down but must go through my yard and that of 2 other neighbor's in order to reach the cable box.

Questions

 • AT&T Internet Installation

47

2

0

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Why am I being charged for my S22+ upgrade

I used the free S22 promotion to upgrade from an existing Galaxy phone. I turned in a qualifying trade in, at an ATT store. Also, paid $200 in advance prior to trade in. I was informed that I qualified for the full credit, by an ATT associate. Yet, I am know being charged for the phone, via payment

Questions

 • Wireless Billing

63

2

0

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Cell service horrible in and around Jefferson City Missouri

Working here on business for the past 5 weeks. Have roughly another 5 to 10 weeks to go. My cell service is constantly dropping or saying no service. I don't have this issue in FL. Inhave never had such horrible connectivity before. Even through hurricanes I had better service. What is going on wit

Questions

 • Network Coverage

54

1

0

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Constant pauses while on WiFi

I recently had the 1GB internet service installed.  I have an office in the back of my house that has a hardwired connection.  My problem is with the WiFi coming off of the Fiber modem.  The speeds test just fine.  The problem is there are constant pauses on all WiFi devices.  Web pages pauses up to

Questions

 • AT&T Fiber Equipment

439

1

0

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Locked out of my AT&T email—AGAIN! Infuriating! AT&T, fix this!

Back in June, I got a message that I was locked out of my SbcGlobal email because "too many attempts" to access it with the wrong password were made. (I had the correct password stored in my computer since I created the email address in 2002). After much runaround, an AT&T tech got me on the pho

Questions

 • AT&T Mail Login & Security

78

3

0

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HBO max

I’ve been having this ongoing issue with my HBO Max, which is included w my cell phone plan. Every time I try to sign in, I get a message that reads “Can’t verify subscription”. I’ve talked to numerous customer support people, and no one seems to know what to do.  Please help

Questions

 • Watching HBO Max

67

3

0

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Fiber wires left unburied

I’ve called and made multiple complaints in the past two months! we had fiber installed and they never buried all the wire there’s about five feet curled and is a tripping hazard for me or my kids and the old wires just sticking out of the ground; in addition they cracked my sidewalk putting it unde

Questions

 • AT&T Fiber Installation

41

2

0

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Issue with my Billing & Refund

Some how or another when I put money on my account and went online to renew my service it charged me twice and I thought the lady I talked to said they was gonna refund me my money and it’s still not showing up on my account why??

Questions

 • Account & Usage

29

3

0

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Replace my router

My network dont work that good and its really slow. And I need a new router please if someone can come out and bring me one ill will be happy thank u

Questions

 • AT&T Fiber Ordering

750

9

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