
Billing help
Learn how to sign in, view and pay your bill online, change your service, and more.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I activated a account with at&t wifi Hotspot worked for about a month the I would get a full signal on 12 inch screen but wouldn't connect, called the selling dealer they sent me to at&t , they sent me to uconnect that was in February 2021 I booked marked the at&t subscription web page a
Questions
• Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I purchased a new airtime card and the cashier said she added the minutes to my phone for me but there not on my phone what can I do I still have my receipt
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
A&TT stuck in my front yard and wrecker pulled them out. Now Ruts in my yard.
Questions
• AT&T Fiber Equipment
Accepted Solution
Official Solution
your system is malfunctioning and keeps looping back to login screen and not to reset pswd screen
Questions
• AT&T Mail Login & Security
Accepted Solution
Official Solution
I walked into an AT&T store asking for help and, in my work clothes and did not look completely presentable the employees at the AT&T store did not help me, I asked for help with my service being suspended one of the young men there This day I still don’t know his name, asked me if I paid my
Questions
• Wireless Account
Accepted Solution
Official Solution
Due to COVID-19, I've been displaced from the US and have had to return to Brazil on short notice. I'm not able to cancel my autopay because I cant' log in to ATT, and when I request a new password I don't receive the message because I don't have a signal connection on the ATT chip in Brazil. I've a
Questions
• Account & Usage
Accepted Solution
Official Solution
I cannot recover any important accounts because all verification is sent to my associated phone number for an account that is currently suspended due to non payment. Please help. ASAP
Questions
• Wireless Account
Accepted Solution
Official Solution
I am not in the TO: field, but I am in this field: "X-Apparently-To: [email scrubbed]" . How can I put a stop to these messages? I am getting many every day for people I do not know. I can get the raw text of the email to show you.
Questions
• AT&T Internet Security
Accepted Solution
Official Solution
I recently applied for the ebb benefit plan. I received a email from lifeline 12/25/21 saying i had been approved and had until 3/25/2022 to register with a phone company. I then received a call from at&t stating i had been approved and received my approval number. Since i hadnt purchased a mobi
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
It seems that fiber internet will never be an option for me...I've been extremely patient but this is getting beyond ridiculous! In January, I was told by an AT&T representative that it would be available in March 2020. Yet, here we are in the middle of May and no one can tell me anything. I have "I
Questions
• AT&T Fiber Ordering
Accepted Solution
Official Solution
Every time I call a “random” person it shows my real name as my caller ID but I want it to show my number. I am using an IPhone 12.
Questions
• Apple
Accepted Solution
Official Solution
Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times. Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a
Questions
• Apple
Accepted Solution
Official Solution
I signed up for a new plan, after already having a phone and service for 3 years. My main plan had a $20 autopay discount, and the new plan had a $20 autopay discount. They suggested I do a multiline account to save an additional $10. When they made the multiline account, they dropped the $20 autopa
Questions
• More AT&T PREPAID Discussions
Accepted Solution
Official Solution
[Subject edited for better exposure]On my 3rd call. Issue is very simple. I need my home internet connection to allow smtp traffic to Microsoft office 365 smtp server. Appears ATT is blocking port 25 traffic and possibly tripping up TLS start smtp configuration. I called tech support. They connect
Questions
• AT&T Internet Security
Accepted Solution
Official Solution
We switched to ATT from Verizon a month ago, I got my iPhone at the store. My husband is still waiting for his Samsung to ship, as it was not in stock at the store. The Shipping time has not adjusted, it still says August 14th. We have not received any updates. It’d be nice to get our phone soon so
Questions
• Samsung
Accepted Solution
Official Solution
We have had to bring in a plumbing contractor to replace drain line in our yard that was blocked due to roots growing through a break in the pipe and interruping the flow of the drain line. After completing their excavation today the plumbing contractors showed me where the plumbing line was damage
Questions
• AT&T Phone Installation
Accepted Solution
Official Solution
I called in to cancel my autopay on the 11th of December from my home in London... I spent 10 minutes on hold (with international fees) only to speak to a gentleman who apparently told me he ended the account, but didn't. The Money was taken out of my account again on the 21st... I called in to spea
Questions
• Account & Usage
Accepted Solution
Official Solution
I lost my ATT prepaid sim card while travelling internationally.. Now when O am back to the US, I am not sure how can I get the reacement SIM card for the sams number and get it reinstated.. I locked out from prepaid account as well sue to several login attempts.
Questions
• Account & Usage
Accepted Solution
Official Solution
ATT laid new fiber along my street and completely destroyed my yard. Not just the right-of-way, but the yard as well. Their equipment cut through my yard leaving deep tracks. They dug out a section along the yard and right-of-way about 12'x30' and left the backfill about as rough as a freshly tilled
Questions
• Community lounge
Accepted Solution
Official Solution
I am fairly new to ATT. I am only in my second month of service. I did not get a phone from ATT when I switched. I bought a new phone at full retail from Best Buy, as I prefer my device be unlocked and fully owned and free to do as I wish with it. Old habits. My previous phone was not compatib
Questions
• Phone & Device Upgrades