I have tried for over 3 months to get an understanding of why fiber optic internet is not available to my address. It’s available on my street and several of my neighbors are enjoying it. But I keep getting told, it’s not available at my house. I have gone as far as the legal department, which at fi

I tried the digital chat auto response, which did not yield the information: [AT&T] : You can get a list of your digital home phone calls using a smartphone, tablet, or computer.  1. Go to (Link)Phone features(Link) 2. Select the Call History tab 3. Do one of the following: &nbs

My internet has been down completely for 5 Days today. There Customer Service and APP is completely useless. Thee only information from both is there's an outage in my area and will be restored within 24 Hours. Imagine getting the same status update for 5 (Edited per community guidelines) DAY'S...😡

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

I am in southern california with fiber 1000 service. speedtest show about 900 down and 500 uphowever i get constant messages from the shadow service i have a laggy connection. happens on xbox as wellshadow did a speedtest to their datacenter in dallas and a traceroute. they found that the att server

I would like to get a new specific cell phone number, what should I do instead of go to the store? Is that anyway to get it online?

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

Prepaid card I just bought at Walgreens is damaged the PIN number is not visible how do I get either a way to use or a refund

Back in July I completely changed carriers from TMobile to ATT. At the time I signed up, there was a Trade-In Promotion. My husband and I both had the Samsung S21+ 5G phones. We were going to trade in the phones, upgrade to iPhone 14 Pro Max and get an 800 dollar credit applied to our phone lines br

A year of speaking with agents has not resolved my issue.

I can get in to my email on my iPad, but my desktop PC keeps getting the "Care Code: 205.2 [LU0003]" error. I have reset my password, cleared cache, etc several times in the last few months, but this is getting very tiresome. Can anyone help?

Your site does not have a link for people you have violated, those of us that do not have AT&T yet your crews came into our yards and cut down next door neighbors trees so the AT&T crew could hang one of their wires, and then the AT&T crew left heir mess., tree branches in my yard and in

Our service had been totally out since 12/23/22. Made appointment with tech on 12/24 for first available on 12/30. Tech came and said problem not due to outage - our signal is just too weak. Said another tech would need to be assigned. Customer service called and said we were part of an outage (

I have a constant sprinkler leak after att work for my neighbor at my yard. They gave me risk management number, but the calls are routed to random customer center and they keep on putting/transfer me to the same number. I have been wasting time over the phone and not getting any attention. I am

I went to Sam's club around 5/16/22 was told that switching from Verizon I could save $150 a month, I was excited I informed my spouse of the savings, well we where both able to go on Friday of Memorial weekend, first the rep wasn't wanting to assist us, they had to call in someone. The rang up th

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

I cut the cord because my Uverse was going to increase $50 a month due to increases and promotions expireing. I decided to do direct tv streaming and was told when i had a streaming account set up i would keep my $20 internet promotion. They needed a direct tv streaming account number to migrate ac

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

I added a 50gig plan to my hotspot about 4 days ago. Today when I tried to connect I get a message saying im out of data. Seriously. Maybe 12 hours of web surfing. No downloads no streaming and 50 gig in 4 days?  Not possible. Then I cannot get info on account because no where can I logon and

Definitely this phone was paid for in full and owner got upgraded phone and has had their svc for way more than two or 3 billing cycles why can't it be unlocked then??