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Beyond frustrated need a supervisor

Last Friday (12/2) I spent well over 2 hours on the phone to switch to the unlimited plans (had an old grandfathered in one) and ordering new phones and porting one line over from Verizon. Seemed like a good deal with the new unlimited plans and $5 a month iPhone 13s I noticed that they switched u

Questions

 • Apple

28

1

0

Deceased spouse managed out @swbell.net email addresses. How do I gain access to the account?

I'm asking this question on behalf of an elderly family friend that lost her husband last year. She can still send and receive emails at her @swbell.net email address, but she doesn't know the account credentials (i.e. - password).  He was the account holder.  She's unable to add her @swb

Questions

 • AT&T Internet Security

72

1

0

Fiber internet

I have requested fiber service for over 5 years but I am told "Fiber is not available in your area." 1. The AT&T fiber backbone runs across my front yard (AT&T field tech told me this while out on a repair in my neighborhood).2. The fiber node is 4.5 blocks up the street.3. The copper wire

Questions

 • AT&T Fiber Installation

51

1

0

Service suspension

My girlfriend made arrangements to pay her bill, in full, TOMORROW. Like the fine folks you are, you shut her off, TODAY...while her grandchild was being born. Do arrangements mean nothing to your soulless automatons? Someone makes an agreement to pay you when they get paid, and you say YES! And the

Questions

 • Wireless Billing

234

44

Called to request credit & ask about cellular tower problems

I called 611 and requested customer service. When I got on the phone, I spoke to an AT&T employee about my service difficulties.  That the cellular coverage in my town and especially by my home, has decreased or gone silent since 2016.  The coverage for my work commute has been deprec

Questions

 • Wireless Billing

115

9

0

AT&T Trade in scam/ fraudulent practice

This is to bring to attention that i have had bad and pathetic service and potential fraud with AT&T trade in program. 1. My trade in device has been sent to AT&T on the address son shipping label but AT&T continues to deny having received the phone. i have initiated BBB consumer comp

Questions

 • Phone & Device Upgrades

105

8

0

Anybody else filed an FTC Complaint against ATT?

AT&T has been trying to steal from me since acknowledging, in writing, the disconnection of my account on 9/30/2019.  They kept billing me.  They called me.  I explained.  I wrote and explanation.  I filed a complaint with the FTC and even sent them the copy of the entire filing.  They now just put

Questions

 • AT&T Internet Account

311

1

0

No internet/tv service for 9 days. Made appointment and tech said no outage.

Our service had been totally out since 12/23/22. Made appointment with tech on 12/24 for first available on 12/30. Tech came and said problem not due to outage - our signal is just too weak. Said another tech would need to be assigned. Customer service called and said we were part of an outage (

Questions

 • AT&T Fiber Account

63

3

0

Number sync device unknown

There is an iPhone mini syncing with my account I do not own nor did I set up number sync with an iPhone 12 mini.  I want to know who’s phone it is, how it was linked to my account, why the “remove” option is unavailable for me to use to unsync this unknown device, what all personal informat

Questions

 • Account Features

33

1

0

ATT Chat Techs LIED!!!

I was having issues with this craptastic BGW210-700 router and I went to the chat to get help. I spoke to three different techs through chat.  Ester, Harrison, and Marshal.  All three of them gave me different information and I was told i was going to get the latest router. Even Harrison

Questions

 • AT&T Internet Equipment

117

1

0

How long does it take to return a phone to AT&T Wireless?

I returned a smartphone on 2/22/22 via USPS. USPS confirmed the package was picked up by Newgistics (the shipping agent) on 2/23/22. As of 3/15/22, the phone's status is "In Transit," and I am stuck paying for it, and unable to upgrade to a different device. I called customer service and was info

Questions

 • Wireless Account

700

3

0

Submit a request for AT&T carrier visibility

How do I submit a request for carrier visibility so I can view and select another cellular provider on my iPad Pro 3rd Gen 11' Right now the only option available is AT&T. My iPad is already unlocked.I called at&t at 8003310500, but the cs doesn't know what I am talking about and tell me to go to a

Questions

 • Apple

136

1

0

FIXED WIRELESS SERIOUS ISSUES

Have no fixed wireless internet since 07/07/22. Have been ran in circles on numerous phone calls. Transferred here and there. NEVER can get tech support. First they sent tech to house unable to get signal needed new antennae, new work order then second appt guy didnt even show up! 3rd appt tech from

Questions

 • AT&T Internet Installation

139

4

0

AT&T Yahoo Email Not Working

Is anyone else not able to get logged into their att.net/yahoo email account for months? I get authenticated, but when AT&T's site tries to redirect me to the Yahoo mail servers, I get "Not Found on Accelerator, Description: Your request on the specified host was not found. Check the location a

Questions

 • AT&T Mail Login & Security

392

11

AT&T Wireless Has Gotten So Bad In My Area

AT&T used to be the best carrier in my area (Louisville KY) but it has since become terrible and almost unusable. I've tried refreshing the connection on AT&Ts support website and restarting my phone and nothing seems to work. I have a iPhone 14 Pro Max and even on full bars of "5G" im getti

Questions

 • Data & Messaging Features, Internet Tethering

34

1

0

Relocating Moving Lines for Construction

Not a question. I see several folks asking for the number to call at ATT to get some actual help. I have responded to a couple of those forums only to have someone close the entire forum because it began 2 years ago. I called 866-410-7414 today and received actual help on the first try. This was AFT

Questions

 • AT&T Phone Equipment

73

4

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

405

3

0

Slow Speed

I have Gigabit service plan, earlier in the week I had 750 mps download, today I have 90.Ran all the troubleshooters and still no fix

Questions

 • AT&T Fiber Account

83

3

0

AT&T destroying and disturbing land with endangered and federally protected wildlife in Kansas City

We are preparing to go to war yet again with AT&T as we seem to do EVERY Spring in Kansas City over a piece of land they own that holds a retaining pond. Canadian Geese plus two endangered species of Bats live on this property and they have decimated it before.  AT&T has yet again hire

Questions

 • Community lounge

62

1

0

BYER BEWARE: AT&T $20 Promotional Scam

When I upgraded my DSL75 internet to Fiber 300, I was offered the promotional $20 discount for twelve months. My internet was accidentally cancelled by AT&T. I immediately called AT&T on the same day to reinstate my internet services. After the internet has been reinstated, I noticed that I

Questions

 • AT&T Fiber Account

24

1

0

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