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Misrepresentation (lies) to get my business

For the past few months, I have been promised my bill would get straight. I signed up (new customer) under a promo and now they refuse to honor it.  I am suppose to be getting $800.00 credit (x2 lines) over 36 months.  I have emails from the rep that are clear telling me the (promo) deal.

Questions

 • Wireless Billing

62

12

AT&T MOBILE SERVICE PRICING FRAUD

Over a year ago i had and "In Home Entertainment Agent" come to my home along with the DirectTV installer and asked if i would like to switch my mobile service to ATT. I chuckled and told him NO because ATT is outrageously over priced.  He asked questions and I answered them than IN WRITING he

Questions

 • Account Features

52

6

0

Shadow.tech service slow speeds and high latency

I am in southern california with fiber 1000 service. speedtest show about 900 down and 500 uphowever i get constant messages from the shadow service i have a laggy connection. happens on xbox as wellshadow did a speedtest to their datacenter in dallas and a traceroute. they found that the att server

Questions

 • AT&T Fiber Installation

212

4

0

Feature request: ACCOUNT SECURITY: restrict which mobile number can receive SMS PIN's to reset online account password

This is a feature request to be able to restrict which mobile numbers on my ATT account can receive an SMS PIN to reset my online account password. Use Case: if I go to att.com and click 'forgot password' then I am offered the option for any mobile number on my account to receive an SMS PIN/link

Questions

 • Online Account Access

293

13

0

AT&T engineering

I have tried for over 3 months to get an understanding of why fiber optic internet is not available to my address. It’s available on my street and several of my neighbors are enjoying it. But I keep getting told, it’s not available at my house. I have gone as far as the legal department, which at fi

Questions

 • AT&T Fiber Installation

62

1

0

WARNING for International PLANS - Any one else deceived by ATT?

Is this a BAIT and SWITCH tactic? Sure feels like it! My daughter is studying abroad and after looking into several phone usage options and plans while she is away, including obtaining a new SIM card from the county she is living or purchasing a local phone there, we decided to purchase ATT intern

Questions

 • Network Coverage

389

3

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

808

1

0

How are they gonna Push DEFECTIVE GARBAGE!!!!

Bought the new Galaxy Flip phone 4. Had it for 3 weeks and the screen decides to crack at the fold. Start going through the right channels to get it fixed and seen to. Wouldn't you know I start getting the run around. First sending me to Samsung saying you need to warranty it knowing full well they

Questions

 • Samsung

114

2

0

CARE CODE: 205.2 [LU003]

I can get in to my email on my iPad, but my desktop PC keeps getting the "Care Code: 205.2 [LU0003]" error. I have reset my password, cleared cache, etc several times in the last few months, but this is getting very tiresome. Can anyone help?

Questions

 • AT&T Mail Login & Security

26

0

0

Title Research shows AT&T Easement on Property but no limits.

Hello we have a survey with title research done and there is an AT&T easement on the property however it is "vague, outdated description; unable to locate." We would like to speak from a representative for North Texas to assist in locating facilities and narrowing down easement.

Questions

 • Community lounge

28

0

0

INTERNET CHARGED FOR ALMOST 3YRS

I would like to file a complaint with internet loyalty supervisor joshua id#[EDITED]. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

Questions

 • AT&T Internet Plans

33

1

0

Worst customer service of my life- dishonest and unresponsive

I have never experienced such unbelievably bad customer service as I am currently experiencing with AT&T. I have been a longtime, loyal customer and the company has done a bait and switch on my internet price - lied to me to get my business - and will do nothing to make it right. I feel mislead into

Questions

 • AT&T Internet Account

54

0

0

AT&T has NO Link for people who do not have AT&T

Your site does not have a link for people you have violated, those of us that do not have AT&T yet your crews came into our yards and cut down next door neighbors trees so the AT&T crew could hang one of their wires, and then the AT&T crew left heir mess., tree branches in my yard and in

Questions

 • U-verse TV Equipment

67

2

0

Unanswered Questions

I have been on chat for over an hour. The rep, Estefania refuses to answer my questions with anything other than a link to the FAQs page (sidenote: my questions aren't answered in FAQs). What number can I call to speak with someone that can answer real questions?

Questions

 • Wireless Billing

36

1

0

Emails from 2011

I have an active sbcglobal.net email account. How can I view my sent and received emails from Sep-Dec 2011?

Questions

 • AT&T Internet Security

21

1

0

AT&T Device Unlock

Hello, I have submitted an unlock request, it states that it will take two business days. It has been over two business days, and it is still processing. Current status - IN-PROGRESSWe're reviewing your unlock request now. Please allow two business days for processing.We'll email you soon with a dec

Questions

 • Apple

48

1

0

Do you train your employees?

5 and a half hours of phone calls, 3 visits to 2 stores to get a number transferred. CS reps don't know what they are doing, the automated answering is poorly programmed, disconnected calls with NO call backs, phone line CANCELED, CS reps taking poor notes to allow transfer to happen, a canceled pho

Questions

 • Wireless Account

73

4

0

Service Dispute

Due to the pandemic, my job could not pay me as scheduled last pay but will give me back pay next pay (it how it is sometimes) i had payment arrangements set up and, obviously due to lack of pay (honestly not my fault), I couldn't keep the arrangments set. I work from home and my only source of comm

Questions

 • Wireless Billing

71

3

0

Service suspension

My girlfriend made arrangements to pay her bill, in full, TOMORROW. Like the fine folks you are, you shut her off, TODAY...while her grandchild was being born. Do arrangements mean nothing to your soulless automatons? Someone makes an agreement to pay you when they get paid, and you say YES! And the

Questions

 • Wireless Billing

234

44

Beyond frustrated need a supervisor

Last Friday (12/2) I spent well over 2 hours on the phone to switch to the unlimited plans (had an old grandfathered in one) and ordering new phones and porting one line over from Verizon. Seemed like a good deal with the new unlimited plans and $5 a month iPhone 13s I noticed that they switched u

Questions

 • Apple

28

1

0

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