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How can I tell if a company is a legitimate MVNO?

I see a lot of providers out there claiming to be MVNO's on AT&T's network, some even offering things like "unlimited data" "no throttling". I understand a legitimate MVNO would buy wholesale and they may be able to work that out, it would just depend on how much they were willing to pay, but it see

Questions

 • Data & Messaging Features, Internet Tethering

103

1

0

Customer service

I need to speak with someone from customer satisfaction! I have called in 5x about fraud on my account. My issue was not resolved and still no adjustment applied. I spoke with two managers 5 reps and my issue still unresolved ma4655 told me that I need to call fraud. Hold time for fraud is 1 hour, n

Questions

 • Wireless Account

23

1

0

Pathetic Customer service I went back to Verizon

I require management to contact me and explain why after such horrible customer service, the only way to get my lines (3) to work was to go back to your competitor Verizon. Now you send me a bill for 1100 dollars? Know this is not gonna happen until I hear from someone.

Questions

 • Wireless Account

45

1

0

Tree Branches falling on ATT Telephone and Internet wires

A large tree is falling on the AT&T wires inn our neighborhood, what can we do as it sits on city property? If it falls several homes will be without services and the Santa Ana winds in Los Angeles are soon to be here?

Questions

 • AT&T Internet Equipment

31

1

0

HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

 • AT&T Internet Security

36

0

0

Cannot send or receive emails from my email client on my computer, whish is Thunderbird.

I was instructed by AT&T to change my user name, which was my name, to my email address, which is [email scrubbed]. Since I changed it I have not been able to even open my email. I have spoke to several AT&T tech support people and none of them has been able to fix the problem. They now want

Questions

 • AT&T Internet Security

37

0

0

Getting screwed over

I have been with att since March 2022, I was supposed to have a bill of $50 and trade my phone in for a new one free of charge. However since March I have had to call every month for an adjustment.  If you look back in my records you'll see what I'm saying.  The also changed my plan witho

Questions

 • Wireless Account

26

4

0

Customer support will not cancel my service over the phone

I am trying to get support to cancel my service. I just bought the line 2 days ago becasuse the speed at the store was amazing and it is quite literally 1.6 miles away from home, so I assumed the speed would continue there.  I am only getting 3MBPS down and 0.20 up.  So the service is no

Questions

 • Wireless Account

46

3

0

Activations, Horrible customer service and contact options

My I-Pad was replaced by Apple due to a cracked screen, I had to order a new SIM as I forgot to take the one out of my old I-Pad. When attempting to activate the SIM, I get an error stating I have no numbers eligible for activation ---> "ACT107: Looks like there aren't any numbers eligible for ac

Questions

 • Apple

21

1

0

8 HOURS of ATT purgatory

ATT finally was able to trick me into changing my old unlimited plan i've had 14 years. I looked on att site to upgrade my 12m iphone to 13m. Last month att had 13m's in stock, now it shows out of stock. So, after conferring w att rep, I made an appt and drove 20 mi to an apple store.  10:00-

Questions

 • Account Features

83

6

Complaint about wireless

What is the best phone number to call to file a complaint? The loyalty and retention people are the problem and a very expensive one (wireless).  I've done everything for months (MONTHS) to resolve my issues and get reimbursed for a return, for your wireless service not working, for your peopl

Questions

 • Wireless Account

49

2

0

Concord NH Store not helping with my concerns

We transferred our cellular phones from another company. Harley at the Concord NH store was excellent prior to us actually signing contract and until her position changed and she is no longer at this store full time. She passed us along to Dylan, who is currently the store manager.  We are bei

Questions

 • Wireless Account

17

1

0

AT&T engineering

I have tried for over 3 months to get an understanding of why fiber optic internet is not available to my address. It’s available on my street and several of my neighbors are enjoying it. But I keep getting told, it’s not available at my house. I have gone as far as the legal department, which at fi

Questions

 • AT&T Fiber Installation

60

1

0

Why Will Call Log Not Load

I tried the digital chat auto response, which did not yield the information: [AT&T] : You can get a list of your digital home phone calls using a smartphone, tablet, or computer.  1. Go to (Link)Phone features(Link) 2. Select the Call History tab 3. Do one of the following: &nbs

Questions

 • AT&T Phone Account

23

1

0

bill for receiver

I received a bill for a receiver ATT says I did not return.....the note says "Receiver not returned." I have the USPS Store shipping confirmation label. $150 bill for an item I can prove I returned.

Questions

 • U-verse TV Account

44

1

0

AT&T MOBILE SERVICE PRICING FRAUD

Over a year ago i had and "In Home Entertainment Agent" come to my home along with the DirectTV installer and asked if i would like to switch my mobile service to ATT. I chuckled and told him NO because ATT is outrageously over priced.  He asked questions and I answered them than IN WRITING he

Questions

 • Account Features

51

6

0

Cut my irrigation line from initial AT&T service connection to my home. No response from AT&T to cover damage repair?

Hello, My irrigation/sprinkler line was cut during the initial install of AT&T service back on October 14, 2021. Ms. Katherine Bigsby. the claim examiner did not respond back. She called me on the 15th and asked to attach the proof of repair. I had to wait for my bill generated from the service

Questions

 • AT&T Fiber Installation

154

0

0

Feature request: ACCOUNT SECURITY: restrict which mobile number can receive SMS PIN's to reset online account password

This is a feature request to be able to restrict which mobile numbers on my ATT account can receive an SMS PIN to reset my online account password. Use Case: if I go to att.com and click 'forgot password' then I am offered the option for any mobile number on my account to receive an SMS PIN/link

Questions

 • Online Account Access

289

13

0

How to contact Office of the President?

A year of speaking with agents has not resolved my issue.

Questions

 • Wireless Account

28

2

0

Ready to Go. ENJOY is horrible, full of issues, and it's all AT&T's fault... according to ENJOY

For the record they blame everything on AT&T policy. I was scheduled for delivery btwn 6-8pm. Around 7:45 I asked for an ETA on the text I received from Enjoy... ZERO response. Around, 8:15 I found my original email regarding the schedule, and connected to Enjoy via the link. It said I needed to re

Questions

 • Wireless Account

563

1

0

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