I preordered the iPhone 15 pro at 5:20 am Friday 9/15. My order was “good to go” and schedule to ship out on Tuesday and my trade-in status was “confirmed. However, by Saturday afternoon I was asked to verify with ID, which I did not even an hour after receiving that alert. On sunday morning, I foun

I had a call with first agent and he was agree on refund money and call disconnected. I called again to talk to 2nd agent, and Neal (edited per community guidelines) was 2nd agent, and he was not able to refund the credit. I talk to Neal's manager Kadil (edited per community guidelines), and he was

This is NOT FULL LETTER PLEASE GO TO LINK FOR FULL EOUOFNT LET SUBMIT ALL TOO MANY WORDS Logan Williams, AT&T management rep show up at my house. here for over an hour. Pushing  sales on me that he was going to give me all these deals that I would have a better deal than I was getting already I h

I have a unlocked ATT Netgear 770S how do you turn roaming on my ISP has free roaming and told me to turn it on. I don't know how to turn roaming on can someone help me that does know how.

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Have had my phone for 5 years now, bought from a non ATT retailer. Have chatted with ATT tech support 3 times, each time was told that they'd address it. Last time was with someone from billing, who saw that I haven't owed payments or been on a service plan for this phone since 2017. How to unloc

No wifi calling on my unlocked s22 + I got it today. I use Firstnet which is through ATT and same programming. Tmobile, verizon, sprint all accommodate unlocked phones. ATT doesn't care about customer wants and needs, and they dont care about people on its towers. They aren't even Verizon call qual

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

I bought an iPhone 12 mini little over 1 year ago. AT&T first sent me to their website, on the website I Kept receiving an error message, I tried this for 4 days, I did keep calling AT&T 611 which was no help at all. FINALLY an agent from 611 connected me to a 611 Supervisor (Rona employee

At and t took $645.22 from my elderly mother's bank account when she cancelled her service. She was at the pharmacy trying to pay for her medications when she found out her bank account was empty. She is on a fixed income and has to make due for long stretches until her next tiny deposit. She can

#ATT told us that if we move our service to them, we will get the following. A 25% teacher discount, an auto pay discount, a trade-in discount of iPhone X, a tired offer discount on each added line. (4 additional lines we gave them).  The email was clear $180 per month.  They didn’t tell

I have five phones with AT&T and two of the phones are paid off and the other three were 75% paid off, I called to talk to a customer rep about upgrading my phones to an iPhone 14 Pro Max mind you we were already paying for an iPhone 12 Pro Max All three of them. And this wonderful good hearted huma

My service was suspended due to non payment as my mother fell I’ll and I dropped everything to be by her side. She passed away on Halloween and I am trying to get life back on track. During this time of taking care of her I recieved an offer to get a discount but was unable to reach out to loyalty t

I have 5 lines on my wireless account- pay religiously every month, have had these phone lines for YEARS. At first I was concerned with another account that showed cancelled with a $50 balance. Was told it was an error and ignored it each time I logged into my account. Finally get tired of seeing t

I did the pre order for my 23 ultra and was promised 2 promotions one was the 1000 trade in credits for trading my paid off phone in and the other was a promotion from purchasing it through Sam's club of 250 off the bill neither credit is being honored. My family has been with att mobile before it

Any way we can get AT&T to leave me alone! I tried to work with y’all but you thief’s with horrible paperwork skills y’all worse than an abusive partner. If anyone reads this find another provider before it’s to late

We switched carriers and now all of a sudden I am not receiving texts from people on the Verizon network or from verification services that require text verification. Customer service was not helpful at AT&T or Verizon, but I've seen others with this issue. How is this an ongoing problem if anyo

I want to express my displeasure with your decision to deplatform Newsmax TV. It was a terrible decision, and as a result, we will be cancelling our 5 phone cell phone coverage with you after 11 years. You go woke you go broke.

I have been trying to port my number from AT&T for over a week now. Both the company and the 3rd party company I tried to use as a middleman said that AT&T is declining. I have been given a HUGE run-around after the first failed attempt. They gave me the EXACT same porting information after

I ordered iPhone 15 max pro on the 15th. It was shipped, and UPS left a note saying they couldn’t deliver (Fri) and would retry next business day. (Mon) . When I checked tracking it said sender requested that the phone be returned. AT&T has been no help. For one thing, I was home and received n