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I need help with my payment

Hello I'm a student who used AT&T service in USA as an exchange student. After graduating the high school, I came back to my hometown and I forgot to cancel the payment before leaving USA. I tried to access and cancel the payment in Korea but it is not possible because I can't get number code fo

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How to cancel?? I want my money back! ZERO customer service + no appleTV info ='s bye bye!

How to cancel?? I want my money back! ZERO customer service + no appleTV info ='s bye bye!

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186

6

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Cust Serv NIGHTMARE!

I'm sorry but you guys have to better than this....Cust Serv NIGHTMARE!How can I RE-enroll for this service?? I paid for the 90 days and now I want to keep it (now that I can't get my money back...) So now I want it, I want the free appleTV and I dont want to have to go to twitter for cust serv reso

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57

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How to reset myAT&T password or PIN code while outside the U.S. ?

Currently located in China, I have a prepaid wireless plan with AT&T, but I can't login to my account now. I tried to call their customer service hotline but no options for human customer representative. My ultimate goal is to cancel my AudoPay and possibly request a refund for April.

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140

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Att employees are helpless

I’ve been an ATT customer over ten years. I have 8 mobile lines / devices on my account. 2 weeks ago I upgraded one of the devices - ordering a new iPhone- thru the app on my phone. It asks where I want to ship the phone and it’s for my son who is at college so I put in his address. A day or two lat

Questions

57

3

Cust service abysmal. No sense. No offer for retention

Been thrown around and spoken to like I’m stupid. Ive been ignored and dropped suddenly on almost every single call with an agent. All I’ve wanted was to see if att could match the price of a device with another carrier and no one is listening. They’ll ignore and focus on something else and then ask

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23

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Wrongful charges for AT&T affordable connectivity program

I have a final notice to pay AT&T $184.62. They had a technician come out and install a box for us. They charged us three installation. That charge was supposed to be dropped from our bill. I tried to call numerous times, but I kept being put on hold for up to an hour at a time! I finally had no

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55

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Wifi Constantly Disconnecting

I am running Fiber from the street into my home with a coaxial converter in my garage which then runs upstairs to our laundry room which has a plastic panel where the modem sits. I have an AT&T issued Arris BGW210-700 running software version 3.20.5.  It seems at about once I day I h

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68

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My wife is in Malibu, Ca at present and can get no service in most areas. She will be there for a couple months. Your service is dismal.

My wife will be in Malibu,Ca and point dune area for the next few months. Your service is unusable at home there and spotty at best through out the Malibu/point dune area. I had to go buy a T-Mobile device so she could feel safe at home. Guess what 5 bars! AT&T 0-1 bars and constantly in SOS mod

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15

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Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

68

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What happens to expected credits on my account when I cancel my service?

I recently had some billing problems with AT&T and am expecting to have the issues rectified through credits posted to my account next month. However, I have to cancel my service due to work before the end of next month. How will those credits be attributed to me/fulfilled with me leaving AT&

Questions

384

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AT&T PREPAID CANCLE

Hi, I'll return to my country next week because of virus. So, I'd like to cancle AT&T PREPAID. My balance expires on May. Do I have to use it until May?

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67

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

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104

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How do I cancel my business account?

I have been trying for over a year now to cancel my account with you guys and you are continuing to take out $65 from my bank. I just turned off the automatic payments but I'm afraid this is going to ruin my credit because I don't want to pay anymore for something that I am not using. I have called

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78

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Porting help!

Purchased prepaid card via ATT website. Port was confirmed but not completed. That was four days ago and still no service. Can't actually speak to anyone because the system does not recognize number. Current carrier is saying they have done everything needed. There only suggestion was to have ATT ca

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67

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Installation

We began our installation paying for fiber optics. The tech showed up and said we can’t have it even though we had already paid for it. Then an att salesman walked into our house with no permission trying to sell us stuff we didn’t want. Then we had to move and they said we could t transfer service

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39

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Pending Charge Not Released

I placed an online order and it was cancelled but the pending charge wasn’t released in “three days” as stated.

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27

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Trying to cancel Prepaid service from Australia!

Hello, I need some help with my prepaid account please and can't seem to contact anyone at AT&T. I'm in Australia and can't receive a text to be able to log on to the website. Nor can I call the helpline!  I started an AT&T Prepaid service on Fri March 4 in Brentw

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50

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At&T (Edited per community guidelines)

Ordered an Ipad Air 4th generation from At&T because it seemed easy enough. I had gotten my apple watch through them and had paid it of and was looking for an upgrade for that phone line. Nothing on their website indicated that the item was backordered and the shipping estimates seemed reasonabl

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50

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Remove Landline but keep U-Verse?

Hi..   I'm thinking of canceling my POTS based landline since it's only used by telemarketers now and isn't used at all.   I have U-Verse TV and Internet and I have no intention of every changing to anything else.  Ever.  Since February when the covid-19 spread about, my family was stuck at home to

Questions

82

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