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Need to suspend service, but MyAT&T access got denied

I am traveling outside the country for a couple of months, so I need to suspend or cancel my prepaid service on my unlimited account. But since I am using an international WiFi, I cannot access MyAT&T web page. What am I supposed to do?

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31

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Cancel prepaid autopay from overseas

Help please.. how do I cancel autopay from my prepaid service now that I am in Australia?

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200

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Order Status

I got baited into bundling wireless service with my tv and internet last month. I had the worst possible experience with trying to get my application done and phone numbers ported over from current carrier. After all of that I finally got numbers ported and ordered 2 phones on a deal that I was offe

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68

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ATT order not delivered but marked as delivered

I ordered samsung s23 ultra lavender from ATT online. Today UPS marked as my order delivered. Order number is 23-274178141648851 . But never delivered to me. All days me and my wife in at home. Nobody came to my door, nobody called me, nobody knocked my door. I never received my order. I will cancel

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14

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Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

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49

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Deceived Daily

Me switching from Verizon to AT&T 8/21/2020: 1. AT&T Quoted me $15 per month installment plan for a promotion on the Samsung Galaxy Note 10. We received the phone.  Then received our bill to find out it is $33 per month.  I called and they admitted that they sold me the wrong pro

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51

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How to cancel Amazon Music from our At&T account

We are being charged $7.25 per month for Amazon Music that we have never used and do not want to be charged for it. We have tried several times to cancel it with At&t and no one knows what we are talking about or how to cancel it. Please help! Let us know what information is needed to complete t

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186

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Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

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65

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cancelling a new cell phone account

I'm representing my 99 year old mother, Freda Harmon, and am her acting POA. Totally unknown to me she recently was persuaded by her great, great granddaughter to purchase a new I-phone 14, along with the air time. Soon after doing this my mother, Freda Harmon, had a medical emergency and is now con

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34

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Phone Trade Scam

Hello, After about 3 months of trying to get my credit it has been a headache. I turned in 3 devices. 1 in store and 2 through the mail. I obtained credit on one line that i turned into the store and credit for 1 of the ones i mailed in. 2 second phone i mailed in i have not gotten any c

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19

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Cancelled service, lied to about prorated charges and being held for full bill and now late fees

As the title says, I Cancelled my ATT service over a month ago and the representative 7 days into my billing cycle. I have been an ATT Cellular member for a *very* long time, part of the grandfathered unlimited data plan. I have been on autopay for just as long. Recently switching to Project Fi to s

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871

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I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

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111

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My order on a new line has been canceled TWICE!

I'm a new customer to the AT&T company and I'm already disappointed in the service being provided. I live on an island in Alaska and the nearest AT&T store is a 20min flight away; I have no way to make it in person to the store and sort this out. I've had my first order canceled without expl

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66

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Do not fall for offshore sales tactics

Of shore sales lie manipulate lie about not being able to look up accounts pursue sells at all cost even if u have account info to continue they will tell u they can't but they can will try and tell u they must verify u to transfer u just to gain access to account a ruthlessly hound u and tell u tha

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61

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I cannot get Support to close my wireless account

Hello, I am looking for escalation paths to resolve an issue that has been going for over 1 year. I signed up for wireless service last year and for some reason they mistakenly created another account one day earlier.  This account never had any lines on it but I a bill every month for zero d

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15

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Six orders cancelled for "my security" because AT&T doesn't like my street address

I have had 6 orders (6!!!) for 3 Iphone 12 mini's cancelled in the last couple of weeks. The first one I placed online with the help of someone in chat to "override" the address error I was getting - it was auto cancelled later that night.  The second one I placed though sales on the phone aft

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104

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Finally left ATT. Is there an exit survey?

After being a customer for almost 20 years, I finally l left ATT. Every task, even simple things that I tried to complete online (upgrade phone, change service, etc.), always ended with me having to spend hours on the phone to get resolved.  It's not worth the aggravation.  Is there an ex

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112

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Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

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69

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Cancelled my order for no reason, not even an email to tell me about this

Just what kind of business you guys are running? I had to search back to find an old confirmation email and then check the confirmation number and for my surprise, you cancelled my order and didn't even bother to send me an email let me know ??  I don't even know what's the reason?? 

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30

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CANCEL PREPAID PLAN

Hi, I got my sim card in Florida, but our car was stolen there and I lost my contract, unfortunately I didn't get my contract at my e-mail, my wallet with the sim card are gone and I need to cancel my plan.It keep saying that I'll get a text to create a new account, but my sim card is not on my phon

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46

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