Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (556)

Relevance

Accepted Solution

Official Solution

How do I cancel my ATT Prepaid account?

How do I cancel my account?

Questions

323

2

0

0

Accepted Solution

Official Solution

Cancel AT&T Wireless from abroad

Hi all, From March to September I have been in the US and have used an AT&T Wireless Service. In September I went back home to Europe. When I bought this, the representative told me that to cancel this I should just stop Autopay. Well, I did this but I have been getting invoices. At first I t

Questions

34

1

0

Accepted Solution

Official Solution

Family plan for my suspended number is canceled, how can I avoid canceling my number?...

I suspended my number after moving abroad, at a cost of $10 per month. It’s one line in a family plan. Technically i could cancel my suspension within 6 months anytime.But today my holder told me everyone in the family plan has left the plan cuz she herself will move abroad and suspend her number ne

Questions

230

3

0

0

Accepted Solution

Official Solution

Order processing ATT won’t cancel

I ordered a phone online to pick up in store. It said same day as they had them I’m stock. 12 hours later the order is still processing. I attempted to cancel the order through customer service and they told me it wasn’t possible. So now they have my money, and my new phone, and I have no options? T

Questions

1.2K

2

0

Accepted Solution

Official Solution

Can't cancel my prepaid account from abroad

Due to COVID-19, I've been displaced from the US and have had to return to Brazil on short notice. I'm not able to cancel my autopay because I cant' log in to ATT, and when I request a new password I don't receive the message because I don't have a signal connection on the ATT chip in Brazil. I've a

Questions

63

2

0

Accepted Solution

Official Solution

my s10e from at&t no network unlock

I am trying to network unlock to use for another charrier but there is no option this phone is fully payed of and has ben for 2 years and had ben using it for 5 years and still is no option for network unlock pls help

Questions

43

5

0

Accepted Solution

Official Solution

I’ve been notified my internet service has been canceled. Is it possible to restore my Service

I logged in yesterday to make a significant payment but today I am denied access. It is my hope to get back on track after a serious illness. I am a solo professional woman with an account and same number almost 20 years. I was offered a special promotion in 2021 to add lines and get free phones an

Questions

87

7

0

Accepted Solution

Official Solution

Cancel prepaid card

I recently travelled to US and bought a prepaid card, now I've returned to Melbourne, Australia, but just realised I've been charged another $40, so I think it's set up as auto-charge, and I need to stop it. I know I can contact my bank to block the credit payment but I'm a bit worried that I'll get

Questions

1.5K

1

0

0

Accepted Solution

Official Solution

How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

638

2

Accepted Solution

Official Solution

HOW TO CANCEL THIS GARBAGE SERVICE?? Who wants to go to twitter for their customer service??

I want out! The arrogance of these people to think we want to go to twitter for customer service!! appleTV doesnt mail for a few weeks & thats a maybe?? forget it, I'll stick with cable. I want a FULL REFUND now!!!!

Questions

294

6

0

0

Accepted Solution

Official Solution

Cancel VESTA AT&T Prepaid

I was working in the US in 2019 and on return to Australia canceled my VESTA AT&T Prepaid service. I have been charged a monthly fee for VESTA AT&T Prepaid since November 2019. I want to cancel it immediately and be refunded for what now is a significant amount. I have tried calling the inte

Questions

396

2

0

Accepted Solution

Official Solution

New prepaid SIM card returned. Will i be charged any amout?

Hi, I have ordered new prepaid SIM card from AT&T online. But i don't want to use the SIM in my phone, so i returned the SIM to given return address without any activation. please address my concerns 1. Will i be charged any amount? 2. How can i know my returns is completed?

Questions

499

2

0

Accepted Solution

Official Solution

Prodigy Account being Closed due to version upgrade?

ve received two emails indication that my version needs to be updated. I feel this is phishing.  Am I correct?: Dear User,   Your Mail version is outdated. Failure to Upgrade to the newest AT&T/Yahoo Mail 18.5.2 now will result to a permanent

Questions

313

3

0

Accepted Solution

Official Solution

What is the proper procedure for porting an AT&T digital phone (*not* wireless) to another carrier and cancelling AT&T service?

What is the proper procedure for porting an AT&T digital VOIP (think landline) phone line (not wireless) to another carrier and cancelling AT&T service? I currently have AT&T Phone Unlimited digital (VOIP) phone service.  Thank you.

Questions

955

8

0

Accepted Solution

Official Solution

Passcode retrieval

I am unable to retrieve my wireless passcode because the phone is not accessible. A Better Business Bureau complaint has been filed as well as preliminary contact with a law firm to initiate legal action.  I wish to retrieve my passcode for the purpose of canceling the wireless plan.  AT&

Questions

91

1

0

Accepted Solution

Official Solution

Best way to cancel one account and open new account while also keeping numbers from 1st account.

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

Questions

2.4K

7

0

Accepted Solution

Official Solution

Keeping my number when switching to Verizon

I have had my phone number for 20 years. I'm switching to Verizon.  I was told I needed a pin number from AT&T to do it. AT&T didn't recognize my prepaid account number.  I now have a new number but would like to get my old number back.   Can this be done?

Questions

358

5

0

Accepted Solution

Official Solution

Canceling Monthly Prepaid payment outside of US (In UK)

Hi, I signed up for a PrePaid monthly auto paid sim and I have no left the US and now want to cancel it. I tried to go on my Myat&t account but it sent the password to my at&t sim card which does not have signal so I can't login to cancel it.I called the  1-800-901-9878 (US number) and I called 0044

Questions

1.1K

2

0

0

Accepted Solution

Official Solution

Why is my IMEI blocked?

My name is Vínicius and I'm from Brazil, I've never left my country. I've had my current cell phone (UMIDIGI A9 PRO) for at least 3 years and it's never had any problems but for a while I stopped receiving SMS out of nowhere and tried to fix it on my own and reset my cell phone. To my surprise it go

Questions

56

1

0

Accepted Solution

Official Solution

Cancelling cell contract from the UK

I'm trying to cancel my cell contract from the UK. How can I do this? The AT&T telephone service won't allow calls from the UK, so I can't really speak to anyone that could help me with this. Right now I'm getting billed for a service that I am not using, and will not use again. Any help would be mu

Questions

37

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.