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Prepaid plan------- pause the plan

I'm using the Prepaid plan and i'm not in US right now. Can i pause my plan for several months?

Questions

 • Plans & Features

298

6

Accepted Solution

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Upgraded plan to get 5g but just paid for my previous plan a few days ago

ATT, I just paid 55 plus tax a few days ago for my plan but I now needed 5g service so I upgraded to 75 plan. It says I just added 55 a few days ago so how do I simply just pay the difference to enable this new 75 plan to be recognized because now my service is down. Help please fix this issue. I ne

Questions

 • Wireless Billing

74

1

0

Accepted Solution

Official Solution

AT&T prepaid card paymeny from belgium

Hi, my name is Inne (Edited to remove personal information). Normally I would live in NYC for three months and I came to the AT&T in 209 W 34th St, New York, NY 1001 for a prepaid card with autopay. Because off the corona virus I needed to go home, back to Belgium. This needed to happen really quick

Questions

 • Other Phones & Devices

38

1

0

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Why am I being asked to pay $175 in 12 days?

Due to corona virus we have no income for over a month tried to explain to 2 different costumer service representatives and both gave different answers on why they can't help. I will be getting ahold of better business bureau. Found numerous sites including at&t site saying no termination due to

Questions

 • AT&T Internet Features

91

1

0

Accepted Solution

Official Solution

Can AT&T help me through this COVID-19 pandemic?

Due to this pandemic I have been out of work sense March 20. Yes, I have been maintaining my account with you by borrowing from here and there. But I have came to my last resort, which is seeing do ATT&T something to help me. I have been customer for many years with you all.

Questions

 • Wireless Billing

117

2

0

Accepted Solution

Official Solution

Is it possible to advance my prepaid plan that could be used in other country?

Hi! Due to the pandemic, I moved back to my home country. But the downside of it is I can not receive any phone call or message from the U.S. Is it possible to advance my prepaid plan that could be used in another country?  Or I can remain my phone number and purchase another program tha

Questions

 • Account & Usage

184

3

0

Accepted Solution

Official Solution

VESTA AT&T Charges on my AX and need to cancel but cant find out how

I have been charged for several years and I don't know what this service is. I want to know the Prepaid Phone number to call since my Wireless call center knows nothing about this VESTA AT&T $30.00 monthly charge

Questions

 • Account & Usage

68

2

0

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I have fraudulent charges for AT&T PREPAID

I do not have at and t service but my account was charged 50 for at and t prepaid which I have us cwllular

Questions

 • Wireless Account

119

2

0

Accepted Solution

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Deleted calls

How can I get the original call and text log from last billing cycle, I think my son had deleted text and calls from the AT&T app. Is there a way to retrieve the deleted calls and text logs?

Questions

 • Wireless Account

53

1

0

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AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

Questions

 • Wireless Billing

192

2

0

Accepted Solution

Official Solution

When will my promo credit be on my bill?

This billing in a day or 2 will be my third bill since i upgraded my phone. I got a promo code for $1,000 that i haven't received yet.. Why is it taking so long ???

Questions

 • Wireless Billing

134

2

Accepted Solution

Official Solution

2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

Questions

 • Account & Usage

7K

17

0

Accepted Solution

Official Solution

Tv keeps freezing

I am having a problem with my uverse my tv keeps freezing and I have tried everything

Questions

 • Watching U-verse TV

381

2

0

Accepted Solution

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Replacing #’s on acct w/iphones

Hi, my husband broke my iPhone 11pro, so I went and got another iphone(12), I still owed money for the 11 and had to add another line on the account. Since that time and now, a company was able to repair the 11pro. My question is, my husband’s old phone died. I swapped the SIM cards on the 12(remov

Questions

 • Other Phones & Devices

56

1

0

Accepted Solution

Official Solution

Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

 • Wireless Account

15

1

0

Accepted Solution

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Phone suspended; paid past due; payment not showing & phones still spnd

Hello. So my phones got suspended yesterday due to past due balance. I just paid my past due balance about a hour ago. For one it’s not even reflecting in my balance, the balance is still the same with the same past due amount. Second, my phones are still off. Obviously, considering the payment isn’

Questions

 • Wireless Account

167

4

0

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Official Solution

Important Billing Question

I need to know why I was charged a credit management fee for a second time! It appeared on my most recent bill. I simply cannot afford to pay this again, so I'd like to have that removed if at all possible

Questions

 • U-verse TV Account

192

2

0

Accepted Solution

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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

Questions

 • Wireless Account

98

3

0

Accepted Solution

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Is there any way I can cancel my second phone line but not have to pay the entire phone off, continue the installments on it?

I don’t use my second line really have never. I can’t afford the $100 a month with the phone installment and the phone line I don’t use, and would like to just keep my main phone line and pay the installment on the two phones. Or even better, return the second phone which is pristine, and get out o

Questions

 • Wireless Account

79

8

0

Accepted Solution

Official Solution

Cancel Autopay At&t

Hi, I traveled back to Europe due to COVID-19 and wasn't able to cancel my auto pay prepaid option. Since I do not have the 4 digit PIN I've tried to call At&t and I'm not reaching anyone. I'm not getting someone on the line.Can you please assist me with that. Is there an E-Mail where I can write a

Questions

 • Account & Usage

45

1

0

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