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Why would anybody want to remain an AT&T customer? You guys don't answer questions that your customers are asking. Hos about telling us how

Why would anybody want to remain an AT&T customer? You guys don't answer questions that your customers are asking. Hos about telling us how to findour account number for crying out loud?!?!?!

Questions

 • AT&T Internet Account

63

1

0

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Official Solution

Billed after cancellation

I cancelled my service on 2/8 My cycle resets on the 8th.Why did I have to pay for a month of service that I am not getting?

Questions

 • Wireless Billing

415

4

0

0

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detailed print out emailed to me for as far back as possible

Im looking to have all my records/bills emailed to me with specific data usage details. I want to see every call and every single text from both of my lines. Thanks so much for all your time and help. 

Questions

 • Wireless Billing

49

2

0

Accepted Solution

Official Solution

bill does not match customer service agreement

I spoke with a customer service agent on Feb 27 and agreed on a package and price. AT&T emailed me a summary of that order and it reflected the price that we had agreed upon. I have a copy of that agreement.However, AT&T has been sending me bills which are about $60 per month higher than the agree

Questions

 • U-verse TV Account

42

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0

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AT&t offered me a free phone I tried to claim it

When AT&t offered me a free phone and I called the 800 number 3G hotline number I got told I was getting an a12 sent to my address I never got it that was 2 days ago now that was supposed to get it I can't find an order number now anywhere no history of it can't find any history of the conversat

Questions

 • More AT&T PREPAID Discussions

957

1

0

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Official Solution

AT&T has frauded me!

I have been a long time customer with AT&T for cell phone and up until recently, Wi-Fi and TV! But not anymore!!! After realizing that AT&T had been billing me and my wife for 2 year's for 2 phones that we don't have and are not operational, I contacted them and asked to be refunded for almo

Questions

 • Wireless Billing

213

2

0

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Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

Questions

 • Data & Messaging Features, Internet Tethering

513

3

0

Accepted Solution

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myAT&T balance refund

I had added 45 dollars to my account because my plan used to be 45 dollars then was put to 50 and I had noticed after it was moved to a 50 dollar plan and I would like that money put back into my bank account, please.

Questions

 • Plans & Features

771

1

Accepted Solution

Official Solution

Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

Questions

 • Wireless Billing

103

5

0

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Official Solution

Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

 • Wireless Account

26

1

0

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Official Solution

Is it possible to advance my prepaid plan that could be used in other country?

Hi! Due to the pandemic, I moved back to my home country. But the downside of it is I can not receive any phone call or message from the U.S. Is it possible to advance my prepaid plan that could be used in another country?  Or I can remain my phone number and purchase another program tha

Questions

 • Account & Usage

206

3

0

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Official Solution

Pre-pay vs. auto-pay

If I pre-pay a certain amount to cover multi-month bills, how much do I save on the monthly bill set up as autopay? If I do pre-pay, do I need to cancel auto-pay?

Questions

 • Account & Usage

63

5

0

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€25 minute plan

Hi! I will be traveling outside of US for about 10 months, and I’m planning on putting $100 to keep my number active using the €25 minute plan. When I eventually switch back to a monthly prepaid plan before the 365 days expire (using $35/month as an example), would at&t deduct $35 from my $100 a

Questions

 • Plans & Features

107

2

0

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If my data usage exceeds 2G, do I pay extra or just have a lower speed?

Hi, I changed my plan to the $35 one and I've read that my data plan is now 2G. If I exceed this amount of gigas, do I have to pay extra money or I can just use with lower speed? Thank you.

Questions

 • Plans & Features

146

1

Accepted Solution

Official Solution

Is there anyway someone could help me with my billing?

My bill is due on the 23rd and back on December 30th I got diagnosed with covid-19 and I’m just now getting back to work. Is there anyway someone could help me with my billing since I can’t quite pay it right now where I haven’t been working.

Questions

 • Account & Usage

784

5

0

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Covid 19 extention

my phone was turned off. And I need an extention because I can't work because I was laid off from the gym I was working at.

Questions

 • Account & Usage

69

1

0

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Official Solution

Third line for prepaid cheaper?

If I add my son's line to my prepaid account-I have two lines linked, will it be cheaper for all of us? I love that we each still have our own accounts but they're linked. Can he pay separately?  or does one person have to pay for all three of us?Thanks, heather

Questions

 • Plans & Features

44

3

0

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Official Solution

Prepaid reactivation period after not paying

I have a prepaid phone number for which I get charged by each call/message. If I am not enrolled in autopay and I forget to do a payment I know that my number will not be active. My question is, how long long can I go without paying so that I don't loose my phone number? Or does it remain my number

Questions

 • Plans & Features

96

1

0

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Official Solution

Upgraded plan to get 5g but just paid for my previous plan a few days ago

ATT, I just paid 55 plus tax a few days ago for my plan but I now needed 5g service so I upgraded to 75 plan. It says I just added 55 a few days ago so how do I simply just pay the difference to enable this new 75 plan to be recognized because now my service is down. Help please fix this issue. I ne

Questions

 • Wireless Billing

92

1

0

Accepted Solution

Official Solution

Why am I being asked to pay $175 in 12 days?

Due to corona virus we have no income for over a month tried to explain to 2 different costumer service representatives and both gave different answers on why they can't help. I will be getting ahold of better business bureau. Found numerous sites including at&t site saying no termination due to

Questions

 • AT&T Internet Features

118

1

0

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