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Covid 19 extention

my phone was turned off. And I need an extention because I can't work because I was laid off from the gym I was working at.

Questions

 • Account & Usage

64

1

0

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

89

4

0

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Best time to end service

Does AT&T credits the partial month in case the customer discontinues service at the beggining of the period ?

Questions

 • Wireless Billing

2.2K

1

0

0

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Trouble account number

I don’t know my account number for AT and T prepaid. Any one knows how to do that? Also, I can’t call with my phone because somethings not right. How could I cancel my prepaid plan please?

Questions

 • Online Account Access

26

2

0

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myAT&T balance refund

I had added 45 dollars to my account because my plan used to be 45 dollars then was put to 50 and I had noticed after it was moved to a 50 dollar plan and I would like that money put back into my bank account, please.

Questions

 • Plans & Features

761

1

Accepted Solution

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Isn't there any other way to get refund without the wireless number?

Hi I bought the prepaid sim card at Berkeley at&t house. I thought it is prepaid sim card which is already charged and if I used all of my data that I paid, it's just done like any other prepaid SIM card. I used it during summer time 2019 for about 2 or 3 weeks and came back to Korea at AUG,16,2019.

Questions

 • Wireless Billing

66

1

0

Accepted Solution

Official Solution

how to get a refund on a prepaid auto payment

my card was charged for one of my phone bills for a phone i can no longer use and i didnt realize the payment was set up. it was my last $60 so i really need the money back

Questions

 • Account & Usage

51

2

0

Accepted Solution

Official Solution

ATT charged me 4 times in 2 days, how can I get the 3 extra payments refund?

I got charged $40 on May 8, then $40 on May 9, $38 on May 10 & again $40 on May 10. Only one prepaid line, same card, all VESTA PREPAID. How can I get the $120 back? Or even as a credit for future 3 months?

Questions

 • More AT&T PREPAID Discussions

46

1

0

Accepted Solution

Official Solution

Prepaid reactivation period after not paying

I have a prepaid phone number for which I get charged by each call/message. If I am not enrolled in autopay and I forget to do a payment I know that my number will not be active. My question is, how long long can I go without paying so that I don't loose my phone number? Or does it remain my number

Questions

 • Plans & Features

85

1

0

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family plan temporary cancellation

I have a four people family plan. Due to the outbreak of coronavirus, we have all left the States for now. We are thinking of cancelling it for the next three months. ATT website access is not allowed here, and customer service were not able to gey my call the last few days.

Questions

 • More AT&T PREPAID Discussions

45

1

0

Accepted Solution

Official Solution

How to discontinue the service with at&t

I was exchange student so i used the service for a while but i moved back to my country because of corona virus so i want to quit using this service but I can’t visit there. So do i have any solution to stop using service without visit there ? Now i’m using my country’s SIM

Questions

 • Apple

159

1

0

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CRIM Surcharge

Hi!What is the CRIM Surcharge?Thanks!

Questions

 • Wireless Billing

672

1

0

0

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Son traveling over seas

What should I disable or enable so I don't get crazy charges from my son's iPhone 6 while he's overseas?

Questions

 • Data & Messaging Features, Internet Tethering

495

3

0

Accepted Solution

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Billed after cancellation

I cancelled my service on 2/8 My cycle resets on the 8th.Why did I have to pay for a month of service that I am not getting?

Questions

 • Wireless Billing

403

4

0

0

Accepted Solution

Official Solution

Att account

I work for att in a mall as an authorized retailer, I got my bf an account and we upgraded his phone to the new Samsung ultra a little while back. He lost his job a couple months back (2-3) and we haven't been able to pay the phonebill with installment plans since I'm working on a minimum wage job.

Questions

 • Wireless Account

34

1

0

Accepted Solution

Official Solution

Disconnected phone number & account after pausing autopay

I am an international student from Korea attending college in the US. Because of Covid19, I came back to Korea last March so I put my autopay on pause. I am planning on going back to the US in 2 weeks so I was trying to unpause my autopay on my AT&T account, but I am having trouble logging in. A

Questions

 • Online Account Access

108

3

0

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Official Solution

Closed

Seeking For A Email Address For Customer Service

I chose a $300 annual payment plan and realized it does not have a nation-wide call service. Therefore, I switched to a regular monthly payment plan. I admit it is my fault for not looking into it carefully, but I am not intended to do so. I regard the nationwide call as a default option, and the an

Questions

 • Plans & Features

389

11

0

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Official Solution

Accepting to take over billing responsibility - advantages / disadvantages?

Hello Community, We are moving to our new house soon and the previous owner has initiated a "Billing Responsibility Transfer" for the existing ATT Fiber Internet.  As a new ATT customer, there are some nice benefits available such as a 100$ credit, 20$ off / month for the first year, f

Questions

 • AT&T Fiber Ordering

428

2

0

Accepted Solution

Official Solution

Prepaid Billing When Adding Another User

I opened a multiuser account with 3 total users at the beginning of October. I want to add a new user today (10/18).  The new user has not paid anything yet, just simply gotten an account set up.  My questions are: 1) Will my billing start all over and I have to pay for all 4 lines tod

Questions

 • Plans & Features

70

3

0

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Official Solution

Moving to UVerse to AT&T TV

Hello, I would like to know what happens to my Uverse if I want to switch to AT&T TV.Looking for some details about disconnect, what to do with the old equipment, what will happen with their DVR content, what will happen with any sports subscriptions, etc.

Questions

 • U-verse TV Equipment

177

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