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I need a Solution for this

We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this 

Questions

 • Wireless Account

205

5

0

Accepted Solution

Official Solution

Call usage report not showing all of my calls

When I log into my acct to view detailed calls usage, t boy shows a few here and there. The ones it does show IS within the timeframe of which your system updates call and text history.

Questions

 • Data & Messaging Features, Internet Tethering

155

1

0

Accepted Solution

Official Solution

bill higher than what was expected.

The paper I got through the at&t said my bill wasn't supposed to be 75.00 month. But I get my first payment and its 177.75. Why is it so high? And also I paid 97.00 to activate the phone and they want to add it on to my bill when I already paid it

Questions

 • Wireless Account

222

2

0

Accepted Solution

Official Solution

AT&T, when you're done destroying my new personal S21 Ultra, would you please fix it?

My personal Samsung Galaxy S21 Ultra is brand new. I purchased it March 5. Activated the line mid-February 2021. On March 19th I was on my phone. I noticed an ATT OTA update. Not unusual for software updates to be performed remotely by carrier to a customer's phone. But as I watched this happen, I n

Questions

 • Samsung

429

8

Accepted Solution

Official Solution

No data on my Samsung A71 5g

How is this phone gonna be discontinued from working on the network after February, it's n the a716v 5g phone. I'm about to go to a different network yall are over charging me for no service, I'm not getting calls or texts and yall are so over priced I'm sick of it, how the f are yall gonna say thi

Questions

 • Samsung

459

6

0

Accepted Solution

Official Solution

Access for iPhone 4G w/ VVM - Looking for Better Understanding

Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on

Questions

 • Wireless Billing

110

4

0

Accepted Solution

Official Solution

Closed

How can I view and pay my final bill?

I paid off my installment plan on 01.08.20 and cancelled services on 01.09.20. My billing cycle has ended on the 18th of each month for the past 10 years. Last payment was auto-drafted on 12.25.19 for the 11.19.19-12.18.19 services. I SHOULD have a final bill for 12.19.19-01.18.20 but I can not s

Questions

 • Wireless Billing

1.1K

6

0

Accepted Solution

Official Solution

Cancel VESTA AT&T Prepaid

I was working in the US in 2019 and on return to Australia canceled my VESTA AT&T Prepaid service. I have been charged a monthly fee for VESTA AT&T Prepaid since November 2019. I want to cancel it immediately and be refunded for what now is a significant amount. I have tried calling the inte

Questions

 • Account & Usage

352

2

0

Accepted Solution

Official Solution

About Discount

When I joined at&t in September, I was told by the clerk at the store that I could be given a discount of 15$ if I paid in advance, but I have not been given any discount yet. Until now, I have paid 30$ every month. I set up credit card prepayments but didn't get the deals I was promised.

Questions

 • Plans & Features

51

2

0

Accepted Solution

Official Solution

Still being charged for a full month after cancelling

I had 3 lines with AT&T Small Business from May 2016 to December 2020. My account is located in California. I was planning on switching over to T-Mobile so I called AT&T multiple times to cancel my account prior to my billing cycle ending on December 2, 2020. I could not get anyone to t

Questions

 • Wireless Billing

582

3

Accepted Solution

Official Solution

Changing autopay date

I want to change the autopay date but this isn't possible to just do. Apparently you need to turn autopay off and either delay your payment to the day you want or pay early the next month on the day you want. My question is if I do this then will I lose my autopay discount? I am on the $75 prepaid p

Questions

 • Account & Usage

341

2

0

Accepted Solution

Official Solution

Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

Questions

 • Wireless Billing

490

6

0

Accepted Solution

Official Solution

No autopay discount applied to first bill?

I received my first bill including setup cost and payed it with auto pay. I was promised a $10 credit per line per month if I used auto pay. Why hasn't it been applied here?

Questions

 • AT&T Fiber Account

377

4

0

Accepted Solution

Official Solution

Swapping SIM to old phone from phone on payment promotion

My mom and I were both eligible for an upgrade, and recently upgraded to the iPhone 12 with the $1/month promo (with statement credits). My mom is a senior and having trouble adjusting to the full touch screen phone. She wants to switch her SIM back to her old iPhone SE for the time being, but st

Questions

 • Wireless Billing

47

1

0

Accepted Solution

Official Solution

Is there an activation fee on Unlimited Plus, when adding extra lines (BYOD)?

I have Unlimited Plus with 4 lines presently, however I may need more tether data given my work situation. So I thought to add another phone (or two) for tethering (used unlocked att phones that can tether are kind of cheap).I understand it's $20 + fees monthly for each line, up to 10 lines total on

Questions

 • Wireless Billing

1.5K

3

0

Accepted Solution

Official Solution

How long is the grace period to switch phones?

I recently got the note 10 5g Saturday. And upon seeing that I have to be able to use micro SD cards for work and all. The 10 does not support the sd cards and the 10 + does. So how do I go about switching phones out? I would like to do so inside a store where it could be a right then n over deal..

Questions

 • Phone & Device Upgrades

95

1

Accepted Solution

Official Solution

Transferring my AT&T number to a new carrier

Am I able to transfer my AT&T phone number to a new carrier if my phone is not paid off but I intend on keeping my AT&T service and just getting a new phone number?

Questions

 • Account Features

31

2

0

Accepted Solution

Official Solution

Vehicle data plan and 2FA

I have a vehicle data plan only and vehicle doesn't receive 2FA text message for login. What's the alternative if vehicle plan is the only number on the account?

Questions

 • Wireless Account

106

1

0

Accepted Solution

Official Solution

Closed

Separate bills because of divorce

I am moving away from my husband and need to separate my cell phone bill from the combined bill.

Questions

 • Wireless Billing

868

1

0

Accepted Solution

Official Solution

How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

 • AT&T Phone Account

571

2

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