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How do I bring over my old phone number?

What is the process so that I may bring my old number with me from my old carrier?

Questions

79

2

0

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Help with special need for our Daughter.

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

Questions

145

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No numbers to show in text logs

I've texted my step daughter in Colorado and I've always been able to see her number in the text logs. Now all of a sudden her number and my other step daughter from Colorado number doesn't show up. We all have Android phones. Could she have done something to make her number disappear?

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70

2

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I am in need of a bill extension due to covid 19

Lack of work just getting back

Questions

108

1

0

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Work for the federal government, how do I get discount

I work for the post office how do I get discount, where do I go to put in code

Questions

1.9K

1

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PREPAID TO POSTPAID

I would like to change from At&t prepaid to postpaid. I currently have the $65 unlimited prepaid plan with auto pay.  What do I need to do to change?

Questions

374

1

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Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

Questions

150

5

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Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

575

12

0

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Keep Americans Connected Pledge

My service was disconnected and I was told that AT&T has signed a do not cancel service due to the pledge that they signed to not cancel services due to the Coronavirus. When will my service be reconnected? This pledge is active for the next 60 days. I will make a payment on my bill in 2 weeks.

Questions

191

2

0

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Help with payment

I am currently on medical leave due to a car accident I return to work after healing just don’t have the funds until I go back to work considering I make tips

Questions

51

1

0

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Payment Arrangements

I finished chatting with a representative got help making a payment to get my service restored was able to come to an arrangement after he spoke to a supervisor pay an amount now then pay the rest in payments both told me how to make an arrangement but it won’t allow me to and been on the phone with

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528

4

0

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How can I change the email associated with my IMO discount?

At first I was just trying to get the email changed from my personal to my work email, so that I could be verified. I’ve been emailing you guys for 6 months trying to get my discount even processed. I’ve never been reached out to not once, and all because my manager misinformed me. Is there a help

Questions

385

1

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I'm being billed the wrong amount, 35 cents a minute. I'm grandfathered in at 10 cents a minute for both of my prepaid phones.

I'm a very long term ATT Prepaid client, probably more than 40 years. I have 2 phones and they both have been on the 10 Cents a minute plan since it was first offered many years ago. On 9/30/22, ATT eliminated my long standing balance of $600 + ($300+ on each phone) which accrued when I had to buy

Questions

392

3

0

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Does it cost money to pause my plan

I had a plan in the USA that I paid for with autopay. Hpwever now I am staying in germany for two years and have a contract with a local provider. I cancelled autopay now and just want to pause my contract for two years not cancel it and make a new one when I get back. Will I have to pay any extra p

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85

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0

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Closed

Question re disconnecting landline business service

We made the decision to go to another provider for 6 lines phone service for our business. I assume as soon as the numbers were ported to the new provider (02/18/21), that AT&T knew immediately?  Reason I'm asking is, I tried to log-on to our account through Small Business Account Manager

Questions

415

5

0

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Stingray Karaoke remove from bill

There is no easy way to cancel Stingray Karaoke on my account.  Please advise on how to do so.

Questions

285

3

0

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Late fees...?

My bill is due on January 14th. I don't think I can make a payment this week but when I get paid next Tuesday, January 18th at 6:30PM central time I can pay the full bill. I was wondering how much the late fees would be and if my service would be suspended until then, because I don't have WiFi or a

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218

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Seasonal hold

How do you sign up for seasonal hold on Florida?

Questions

224

3

0

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how does a protonmail message sent to sms verizon show on my AT&T phone bill

If I use proton.me mail to send a text to sms verizon, how will that show up on my AT&T bill? As an SMS text message with the phone number?

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40

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COVID FEE WAIVER

I did not get fee waiver for three months for my wireless bill as advertised by AT&T  how to get it i am a physician thanks ap

Questions

1.7K

15

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