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How can I change the email associated with my IMO discount?
At first I was just trying to get the email changed from my personal to my work email, so that I could be verified. I’ve been emailing you guys for 6 months trying to get my discount even processed. I’ve never been reached out to not once, and all because my manager misinformed me. Is there a help
Questions
• Wireless Billing
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Difference in plans and billing date
I am a little confused about the plans. $50 Monthly Plan ($40 with AutoPay) Data Data for Smartphone: Includes 8 GB of high-speed data. Data usage exceeding the 8 GB high-speed allowance will result in reduced data speeds of up to 128 Kbps for the rest of your 30
Questions
• Plans & Features
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I need Call Records
How can I get a copy of my recent call records?
Questions
• Wireless Account
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Terminate the phone plan and get the refund
Hi. I have a phone plan that started on March 12. However, I had to go back to my home country on March 14 without having chance to terminate the phone plan due to coronavirus outbreak. I contacted At&t to terminate my phone plan abroad here in South Korea, but it didn’t work. And now I found out th
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• Wireless Billing
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Buying a refurb outside the phone insurance
If I buy a refurbished phone from Amazon and have my number transferred to it, will that void the installment plan on my current phone? Will I have to pay the balance on my phone or can I continue with the installment plan which is being paid by monthly credits?
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• Phone & Device Upgrades
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Wifi texting and calling
Will calls and text made over wifi with cellular service off show up on my bill or call/text log?
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• Wireless Account
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Help with special need for our Daughter.
My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.
Questions
• Wireless Billing
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Outside US without access to my AT&T account but need to pay bills and retain number
Hello, I am currently outside the US and unable to access MY AT&T account online. I want to retain my number and pay all the due bills.I tried calling multiple times with another US number to +1.314.925.6925, however, I was never able to talk to a representative.Please help me pay my at&t bills and
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• More AT&T PREPAID Discussions
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Why didn't autopay give me a discount on my prepaid phone bill?
Been using AutoPay for years now and this never happened to me. Same thing goes by once every month with the discount and then just today it has charged me the full $40 and no $5 discount like i always expected it to... Why did this happen? This is my second bill of the $40 plan I changed to 2 month
Questions
• Account & Usage
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Are there AT&T stores in India?
I am trying to order a new phone on my corporate business account but have it picked up at an AT&T store in India. Is that possible?
Questions
• Account Features
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Low income internet and landline
Hello can anyone point me in the direction of how to change my internet basic 5mbps to low income and add a landline also low income.? I am a new customer and I was unaware of this option until after activation my wife informed me
Questions
• AT&T Internet Account
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Changing autopay date
I want to change the autopay date but this isn't possible to just do. Apparently you need to turn autopay off and either delay your payment to the day you want or pay early the next month on the day you want. My question is if I do this then will I lose my autopay discount? I am on the $75 prepaid p
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• Account & Usage
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Payment arrangement modification
i was promised a modification on a payment arrangements now they are saying they cant do it
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• Wireless Billing
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PAYMENT DETAILS
HelloWhen proceeding to submit a U-Verse payment to my account. Two options "Checking Account or Debit Card". My choice was to pay via my checking acct. When entering my Name/Routing number/Account Number. then clicking continuing the Red Alert message came up stating "Invalid Routing Number" ! What
Questions
• U-verse TV Account
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Stingray Karaoke remove from bill
There is no easy way to cancel Stingray Karaoke on my account. Please advise on how to do so.
Questions
• U-verse TV Account
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Question on line fee and access fee
Hi! Can someone please explain to me the difference between 1) AT&T Unlimited &More(SM) One Line and 2) Access for iPhone 4G LTE w/VVM Are they both necessary? What's the difference?
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• Wireless Billing
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Internet overpayment and stop the prepaid plan.
Hello. I overpaid the internet payment and I want it to refund. But I canceled my account already. How do I refund it? And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months. Where can I go to do this? Thank you.
Questions
• AT&T Internet Account
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How can I suspend my account for 4 months?
i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!
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• Account & Usage
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AT&T Prepaid PTT Support?
I have been an att customer for a while and love the prepaid service. But I have several phones with 4GLTE network with PTT and would like to utilize this function. Is it possible to use PTT on my prepaid account?
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• More AT&T PREPAID Discussions
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Will AT&T match WingAlpha price and family plan?
I am looking at taking my family plan to WingAlpha - they offer an unlimited data plan with 15gb hotspot each month for $50 per user. Is ATT able to match this? If not, we will switch.
Questions
• Wireless Account