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2020 Holiday Special for AT&T customers???

Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???

Questions

 • Account & Usage

7K

17

0

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Tv keeps freezing

I am having a problem with my uverse my tv keeps freezing and I have tried everything

Questions

 • Watching U-verse TV

381

2

0

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Replacing #’s on acct w/iphones

Hi, my husband broke my iPhone 11pro, so I went and got another iphone(12), I still owed money for the 11 and had to add another line on the account. Since that time and now, a company was able to repair the 11pro. My question is, my husband’s old phone died. I swapped the SIM cards on the 12(remov

Questions

 • Other Phones & Devices

56

1

0

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Wanting to upgrade to the iPhone 12 pro

Hi, I currently am on a grandfathered unlimited plan with 4 phones on it, and only want to upgrade 1 of the phones to the iPhone 12 pro. I am going to pay for the new phone in full, but was wondering if the person that is getting the new phone would need to be on a different plan or would they be ab

Questions

 • Wireless Billing

156

1

0

Accepted Solution

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Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

 • Wireless Account

15

1

0

Accepted Solution

Official Solution

Phone suspended; paid past due; payment not showing & phones still spnd

Hello. So my phones got suspended yesterday due to past due balance. I just paid my past due balance about a hour ago. For one it’s not even reflecting in my balance, the balance is still the same with the same past due amount. Second, my phones are still off. Obviously, considering the payment isn’

Questions

 • Wireless Account

167

4

0

Accepted Solution

Official Solution

Online Purchase Attempt

I attempted to add an iPad using the AT&T online, to an existing service/line. After navigating through all fields, it provided the pricing for a whole new line, not added to the existing line.  I called AT&T sales and was advised that the iPad has cellular capabilities so it has to be

Questions

 • Apple

156

6

0

Accepted Solution

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I need to unlock my phone before I get stationed in okinawa Japan

Being deployed to Okinawa Japan, need unlocked

Questions

 • Wireless Billing

134

1

0

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Important Billing Question

I need to know why I was charged a credit management fee for a second time! It appeared on my most recent bill. I simply cannot afford to pay this again, so I'd like to have that removed if at all possible

Questions

 • U-verse TV Account

192

2

0

Accepted Solution

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Rep via chat did not input notes

Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.

Questions

 • Wireless Account

98

3

0

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Is there any way I can cancel my second phone line but not have to pay the entire phone off, continue the installments on it?

I don’t use my second line really have never. I can’t afford the $100 a month with the phone installment and the phone line I don’t use, and would like to just keep my main phone line and pay the installment on the two phones. Or even better, return the second phone which is pristine, and get out o

Questions

 • Wireless Account

79

8

0

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Texting Canadian numbers from a US number

Will I get charged extra on my account to text my mate in Canada? I really want to stay in touch with her so I really want to know.

Questions

 • Wireless Billing

109

2

0

Accepted Solution

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Cancel Autopay At&t

Hi, I traveled back to Europe due to COVID-19 and wasn't able to cancel my auto pay prepaid option. Since I do not have the 4 digit PIN I've tried to call At&t and I'm not reaching anyone. I'm not getting someone on the line.Can you please assist me with that. Is there an E-Mail where I can write a

Questions

 • Account & Usage

45

1

0

Accepted Solution

Official Solution

Billing Issue after canceling my plan

Hi everyone, my billing cycle was 15th to 15th every month. I called the customer support on March 3rd to schedule a cancellation of my plan for March 18th. They said you should call us around March 15 where you billing cycle ends and a new billing cycle starts. I said I don’t wanna be charged for t

Questions

 • Wireless Billing

88

5

0

Accepted Solution

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How do I get my credit refunded to me?

I paid for a full month, but cancelled my service part-way through the month. My account shows a credit, but I don't know how to get that money refunded to me.  

Questions

 • Wireless Billing

57

4

0

Accepted Solution

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Military deployment 3 weeks— Service discount?

I will be deploying for 3 weeks to Germany. I am curious if there is a way to get unlimited data overseas for those 3 weeks since there is no Wi-Fi at the place I will be. Also, is is possible to get a military discount for that since it is the only way I will be able to keep in touch with my family

Questions

 • Data & Messaging Features, Internet Tethering

59

1

0

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Partially paying off installment plans

When a customer wants to pay a large portion, but not all, of an installment plan off, does the monthly payment amount decrease? Or, does the number of monthly payments decrease?

Questions

 • Wireless Billing

5.4K

15

0

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The trade-in bill credits can they be used for a prepaid account or only for an installment plan?

I'm looking at possibly trading in my galaxy s21 for a galaxy z flip3... on Samsung website it has the offer for "trade in bill credits"... can anyone tell me if the bill credit can be used for a prepaid account as well? Or is it only for an installment plan?

Questions

 • Plans & Features

33

1

0

Accepted Solution

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At&t suspended my internet over $56

So I haven't had any internet service for close to a week after getting it suspended for $56 even though at&t made that huge promise to the public not to do that during this already difficult time. It was already hard enough losing my job due to Covid 19 but the 1 chance I get to start working and o

Questions

 • AT&T Internet Account

41

1

0

Accepted Solution

Official Solution

Unfair discount applications

Which discounts are higher; ATT Retiree, VETERAN, OR AARP? WHY IS THERE NOT A CHART SHOWING DIFFERENCE. WHY IS IT NOT ALLOWED TO COMBINE THEM?  Many of us Veterans  put our life online for country, then gave our life to AT . yet we dont get honored discounts for both.  Instead we ar

Questions

 • The Military Discount

238

4

0

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