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Data Use During Covid

I applied for and received verification of a data usage waiver until May 13th (or stated date). Was so glad to have that since our income only allows for a limited data plan and I've been working some and doing some research for work from home. Data speeds slowed as they typically would in a billing

Questions

 • Data & Messaging Features, Internet Tethering

95

2

0

Accepted Solution

Official Solution

Payment arrangement modification

i was promised a modification on a payment arrangements now they are saying they cant do it

Questions

 • Wireless Billing

2.2K

3

0

Accepted Solution

Official Solution

Applying Discount Profile ID to new account

Recently transferred my work phone to a personal phone via the LPN process. As an incentive to do this, my company offers a discount through AT&T and has provided me with the Discount Profile ID #(Edited to remove personal information). I have been trying to apply that discount code online but i

Questions

 • Wireless Billing

633

1

Accepted Solution

Official Solution

I am in need of a bill extension due to covid 19

Lack of work just getting back

Questions

 • AT&T Internet Account

75

1

0

Accepted Solution

Official Solution

How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

Questions

 • Account & Usage

113

2

0

Accepted Solution

Official Solution

I need Call Records

How can I get a copy of my recent call records?

Questions

 • Wireless Account

620

1

0

Accepted Solution

Official Solution

Can’t login online to suspend payments

I have had to return back to Australia due to my college closing from COVID-19 so want to suspend my autopay but I can’t login from outside the US. I have tried calling 611 but only got a robot which said to login online which doesn’t work. Is there another way in which I can stop my prepaid payment

Questions

 • Wireless Billing

160

1

0

Accepted Solution

Official Solution

Buying a refurb outside the phone insurance

If I buy a refurbished phone from Amazon and have my number transferred to it, will that void the installment plan on my current phone? Will I have to pay the balance on my phone or can I continue with the installment plan which is being paid by monthly credits?

Questions

 • Phone & Device Upgrades

35

1

0

Accepted Solution

Official Solution

covid10 late fee waivers & non-cancelations

Do I need to do anything to have late fees waived or not have my cell phones disconnected due to not being able to pay our bill due to covid crisis? Do you need documentation due to my husband being out of work or will the late fee waivers & non-disconnect automatically go into effect?Thank you.

Questions

 • Wireless Billing

1.9K

3

0

Accepted Solution

Official Solution

Will AutoPay charge my new card or both my new and previous card on file?

I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.

Questions

 • Wireless Billing

547

3

0

Accepted Solution

Official Solution

Closed

Thank you for the free data during covid19

10G of free data for 60 days do to covid19 crisis and you concern . Thank you very much. You have no idea how much that helped my wife and I. We have just recently moved from Texas to Colorado. I have a Video doctor visit Monday with No data. Thank you It doesn't take much to matter a lot

Questions

 • Wireless Account

43

1

Accepted Solution

Official Solution

Can I get a week extension, due to COVID-19?

I haven’t work because I was hospitalized with Covid-19 since august 10th. Im asking for a week extension

Questions

 • Wireless Account

40

2

0

Accepted Solution

Official Solution

Can I complete a cancellation through email?

Please help! I am currently outside of the US and will not be able to return for a few month due to the COVID 19 situation. I need to cancel my account, it is currently suspended but I cannot keep paying the fee as I am not earning dollars and it is too costly. I can NOT call and need to be contact

Questions

 • Wireless Billing

107

2

0

Accepted Solution

Official Solution

Can you email or send me a statement from Sept 2019 to Feb 2020?

I need to guys e mail me or send me my statement out going calls ang in going calls start to September 2019 to Feb. 20/20

Questions

 • AT&T Phone Account

59

1

0

Accepted Solution

Official Solution

Difference in plans and billing date

I am a little confused about the plans. $50 Monthly Plan ($40 with AutoPay) Data Data for Smartphone: Includes 8 GB of high-speed data. Data usage exceeding the 8 GB high-speed allowance will result in reduced data speeds of up to 128 Kbps for the rest of your 30

Questions

 • Plans & Features

132

4

0

Accepted Solution

Official Solution

Closed

I am 500 dollars due on my bill and need covid-19 support

I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.

Questions

 • Wireless Billing

676

2

0

Accepted Solution

Official Solution

Closed

Keep Americans Connected Pledge

My service was disconnected and I was told that AT&T has signed a do not cancel service due to the pledge that they signed to not cancel services due to the Coronavirus. When will my service be reconnected? This pledge is active for the next 60 days. I will make a payment on my bill in 2 weeks.

Questions

 • Wireless Billing

131

2

0

Accepted Solution

Official Solution

Help with special need for our Daughter.

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

Questions

 • Wireless Billing

93

1

0

Accepted Solution

Official Solution

iPhone 5S unable to unlock because phone is not paid off

I have an iPhone 5S from eBay that I bought a while ago and I wanted to unlock it so I went to att unlock and it said that my device had not been paid off. How can I fix this?

Questions

 • Apple

47

4

0

Accepted Solution

Official Solution

I was given misleading information in a BJS store.

I was in a local BJS store on November 6, 2020. I was approached by a representative from Smart Circle Retail. They asked me who was my current carrier and how much was I paying. So I said about 351.00 and still paying on 4 phones. The person said if you switch to AT&T you can save money. And I

Questions

 • Wireless Billing

270

5

0

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