
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
If I buy a refurbished phone from Amazon and have my number transferred to it, will that void the installment plan on my current phone? Will I have to pay the balance on my phone or can I continue with the installment plan which is being paid by monthly credits?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Is there a way to change the due date on my pre pay?
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I will be out of the country for 8 months. If I don’t pay my monthly plan amount, how long until my phone number would be cancelled, etc.
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I applied for and received verification of a data usage waiver until May 13th (or stated date). Was so glad to have that since our income only allows for a limited data plan and I've been working some and doing some research for work from home. Data speeds slowed as they typically would in a billing
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
What are my options since I’ve lost work due to COVID 19?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
How do I pay for the monthly balance for my installment plan online? All I’ve seen is ways to review my current balance and the option to pay the remaining balance which I do not have.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Due to Covid-19 i am working significantly reduced hours and i am currently unable to pay my bill, what can i do?. i recently opened a data only plan for my laptop. as i said i am working reduced hours and i am barely making any money. what money i do make has to go towards food and basic supplies.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I have been trying to split pay my bill for the past week over internet in Bryce, Utah where AT&T coverage is almost never 4G, public access internet is overloaded and slow and having a data plan is basically useless. I have timed out and encountered multiple errors, the last one said the system was
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I need to procure my wireless phone statements (with call and text message details) for a line that is now closed. The records are older than what would be available online. I need all months for the years 2013, 2014, 2015. I have tried calling and using support chat and have not been a
Questions
•
Wireless Account
Accepted Solution
Official Solution
My phone bill has been under my dad's name. I recently decided to make it my own. I got the link to accept the transfer, but when I put my phone number under "number you want to take ownership of" it won't let me keep it under the existing account. It will when I clicked for "new account" but I don'
Questions
•
Wireless Account
Accepted Solution
Official Solution
I bought an iPhone 12 Pro Max online and selected to trade in my iPhone Xs Max (which I’ve paid off) for $700.00 credit. However, there were no instructions provided in the confirmation email, in the box in which the new phone was shipped, and no mention of the credit or my old phone in my account.
Questions
•
Wireless Account
Accepted Solution
Official Solution
How can I get a print out of all 2021 wireless phone statements? In the AT&T app I can view my statements but can not figure to print. I can’t locat a print tab. When I click the download I can view statement but can not print.
Questions
•
Wireless Account
Accepted Solution
Official Solution
I am a little confused about the plans. $50 Monthly Plan ($40 with AutoPay) Data Data for Smartphone: Includes 8 GB of high-speed data. Data usage exceeding the 8 GB high-speed allowance will result in reduced data speeds of up to 128 Kbps for the rest of your 30
Questions
•
Plans & Features
Accepted Solution
Official Solution
Closed
I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I had ATT internet installed at my home. The service technician left and the internet was not working. I called ATT and told them the internet was not working. Another technician came out and told me the service was very slow and that there is nothing they can do. They suggested I cancel my service
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Am I able to get a nursing discount for internet only? Thanks
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I have seen articles that say the data cap overage fee waive ended on June 30th. Our billing period ends July 13th and we are close to hitting our limit (970/1024GB) since we did not know when the fee waive was going to end. Does anyone know if we will be charged for going over this month, or does t
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
Hi Team,I want to cancel the ATnT Prepaid plan on my phone (Edited to remove personal information) worth $55 (includes $40 US calling plan + $15 South Asia Add on plan) as i am unable to travel to the States due to the COVID-19 situation. I am not able to log into my Atnt account online as i current
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hello. I overpaid the internet payment and I want it to refund. But I canceled my account already. How do I refund it? And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months. Where can I go to do this? Thank you.
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Tired of hearing about being unlimited and then Being told that service will be slowed down if I hit a certain point. Greed is taking over the world. I was switched out of a grandfathered plan and told it would be better. It’s not. Stop limiting access for unlimited paid services AT&T and no more sm
Questions
•
Wireless Account