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Automatic Payment/ Plan Changed

what happens if i pause my automatic payment, how long can i wait to make my next payment? will they charge me for pausing my auto pay?unlimited elite is the same pricing as unlimited extra, is this temporary price change? will the price go back up later in the future?

Questions

 • Wireless Billing

873

5

0

Closed

Bait and switch AT&T

I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800

Questions

 • Wireless Billing

145

22

0

Charged $500+ for an unintended international call

Hello, I am reaching out for help because I feel like leaving AT&T after this horrible experience after being an AT&T customer for over 20+ years. This is what happened:  I went on a cruise out of the country from Apr 17- Apr 24, 2022 (from New York City to Bermuda and back) On the

Questions

 • Wireless Billing

193

5

Switching Carriers Once Contract is Up???

i will be leaving att once my contract is upmy contract is up the 15 so i will be switching to another carrierafter i leave on that day how does the bill work?do i have to pay the full amount for the rest of that month?also will be transfering my number overso i would probably do that about a day be

Questions

 • Wireless Account

1.7K

5

0

0

Transfer from postpaid to prepaid and billed for extra data!

I have just transferred from postpaid to prepaid plan. But I still have to pay for one more postpaid bills including 3GB of data in next billing cycle( Nov 24 - Dec 23). I know that I cancelled my postpaid plan days after new billing cycle began and I am willing to pay for that. But am I supposed to

Questions

 • Wireless Billing

87

1

0

0

Closed

Unauthorized Line/Phone added onto our family plan.

We currently have a family plan under att and recently discovered that there was an unknown/unauthorized line on to the plan. We only discovered this after one of my brothers broke his phone and asked to check if we had any insurance on the phone via att. The primary account holder is my mother with

Questions

 • Wireless Account

427

7

0

How can I get AT&T to reset my online account?

Somehow I cannot do anything in my online account. All that's there after logging in is my account # and personal profile info, but otherwise the site seems broken. And its been like this for over a year, not just a temporary webpage issue. Can't see what the current charges are and when they are d

Questions

 • Online Account Access

79

1

0

MyAT&T app does not show overview or allow bill to be paid

Just like a few others, I also am having an issue with the myAT&T app. It used to show a loading screen and tell me to wait forever but now it just shows a blank screen. I can go to support and it’ll load support but it won’t load the actual account services part. I can’t see my bill or when it’s du

Questions

 • Online Account Access

898

2

0

0

At&t customer service error cost me my credit score

Hello - I don't know what to do and I am very stressed :( I bought a new phone through AT&T last march (pay in full) and was told I need to buy a new phone number to buy the phone (instead of transferring my old phone number). I found out later that this store was a third-party store and they co

Questions

 • Wireless Billing

50

2

0

Urgent

I applied online but the submission never went through and it took money from my bank

Questions

 • AT&T Fiber Installation

27

1

0

Account opened in my name how do I remove and fix my credit report and score

Account opened in my name they say I owe 1500.00 balance from year and half ago I just found out about this account how do I remove and fix my credit report and score 

Questions

 • Wireless Account

35

0

0

Now I have no service

My prepaid monthly plans, even though they’re eight dollars more than that needs to be in my account and has been since way before midnight tonight

Questions

 • More AT&T PREPAID Discussions

26

1

0

Closed

U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!!

I am begging for some relief here - going on since 2019!! U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!! I have confirmation payment numbers - I need to get my internet ordered and I cannot. This has been going on forever. I disputed it because I returne

Questions

 • AT&T Internet Account

81

11

0

New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

 • Wireless Billing

73

1

0

What happens to expected credits on my account when I cancel my service?

I recently had some billing problems with AT&T and am expecting to have the issues rectified through credits posted to my account next month. However, I have to cancel my service due to work before the end of next month. How will those credits be attributed to me/fulfilled with me leaving AT&

Questions

 • Wireless Billing

351

2

0

Waived Taxes For New Purchases

In some cases will AT&T waive the taxes due at the time of purchase or put the taxes on the next billing cycle?

Questions

 • Phone & Device Upgrades

68

3

0

Trading on phone question for $1000 credit

Hi, ‘’I want to trade in my 13 Pro Max for the 14 Pro Max. I’m a bit confused. So first day, I pay $~96 tax When I receive my phone I pay one time $35 upgrade fee? Due on 1st bill ( Due Only on 1st bill ) very confusing cause 1 line says due on 1st bill does it means there will be followi

Questions

 • Apple

2.1K

4

0

Closed

Unable to view bill- website says " We’re working on your latest bill. Please check back later."

I have a combined bill for my wireless phones and my home phone (hardwired landline.) (not Voice over internet) I usually get an email telling me my bill is ready to view and should have received it last week. I do not receive a paper bill. I have not received the email so I logged into my account a

Questions

 • AT&T Phone Account

391

4

0

How do I get the autopay?

It says autopay not available on this account. How do I get the autopay?  It's a $5 discount on my bill.  I used a credit card as a payment method.  Is this the problem?  Does it need to be a debit card?

Questions

 • AT&T Fiber Account

143

1

0

Billing codes

When reviewing my account I noticed that there is a Charge on 3 of my 5 lines for DATA SOC! What is this for? It’s never been on there before and if it’s normal then why ain’t it on all 5 Lines! Another question is how in the world do I remove all the devices listed under each phone number for e

Questions

 • Wireless Billing

245

1

0

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