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New Account created in error by AT&T but I'm charged for it when my phones were already covered under the original account when purchased.

I have tried more than 6 times to resolve a billing issue that was created in error by AT&T. Now I'm being billed by a collection agency to collect on a balance of $92.22. I was told and received by AT&T reps multiple times that the issue was resolved. Account XXXXXXX2768 was created in err

Questions

 • Wireless Billing

70

1

0

Viewing a phone bill

When you are looking at your bill online, does it show texts and calls between you and someone else who is also on your plan?  Or will the bill just show texts and calls that you make with people that are NOT on your plan?

Questions

 • Wireless Billing

109

2

0

Closed

AT&T, attempting to screw me, is now facing a fraudulant practices lawsuit. Anyone care to join.

The AT&T "Integrated Solutions Consultant" (full name known but being withheld here on advice of counsel) showed up at my house on Tuesday 12/16/2020 (during a time period in which an actual SERVICE REP was to arrive). The fantastically beautiful photos of both this rep's vehicle tag number and

Questions

 • Wireless Account

352

9

0

Fraud department not responding

The number for the fraud department is not answered and gives a message to open a fraud claim online. I did that in September and still no one has contacted me. I've spoken to numerous att representatives who all tell me fraud will contact me but they don't. I have now been billed over $1100.00 doll

Questions

 • Wireless Account

33

1

0

Smart home manager

I have tried to sign in to this from day one and haven’t ever been able too…

Questions

 • AT&T Internet Equipment

41

2

0

New Customer Bill Credits Fake ?

We ported over 5 lines. The Salesman offered $150 in credits for the activation fees and another $100 for us to go ahead and get some similar phones to what we wanted. Everything went smooth until the first bill. The $250 in credits wasn't there. We went to the store and asked about it and asked for

Questions

 • Wireless Billing

174

2

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

75

3

0

Promotional card used for bill and not showing as used on my bill

I tried to do a split payment to use the promotional card on a majority of my bill and a different method for the remainder. After going through the process, I got a confirmation number of a $170 payment towards my bill and I need to pay the remainder by January 4th. I go to my bill to pay the remai

Questions

 • Wireless Billing

30

1

0

Closed

Unable to view bill- website says " We’re working on your latest bill. Please check back later."

I have a combined bill for my wireless phones and my home phone (hardwired landline.) (not Voice over internet) I usually get an email telling me my bill is ready to view and should have received it last week. I do not receive a paper bill. I have not received the email so I logged into my account a

Questions

 • AT&T Phone Account

387

4

0

AT&T customer service has lied to me about the cost of my internet plan. (SCREENSHOT PROOF)

AT&T customer service has lied to me about the cost of my internet plan.​-AT&T Uverse11/24/2019:Originally, I was checking to see if I still had a contract with AT&T. I wanted to see if I would owe a termination fee before deciding to switch to a different internet provider. My internet

Questions

 • AT&T Internet Plans

259

2

0

Stop Autopay from paying 2 days before payment due date!

How do you stop the autopay option from taking funds two (2) days before the payment due date? I have called customer support about this twice to have this fixed. In both instances, funds for the following month's pre-payment were withdrawn from my account on the *actual* due date, the way it is

Questions

 • Wireless Billing

493

1

0

Cancel AT&T Prepaid from Overseas

My husband and I had 2 AT&T Prepaid accounts that are on AutoPay. We cancelled when we left the USA in December 2021, we found we have been paying $33.71/ month for each number since, so in total, we've paid $809.04 to date for NOT USING AT&T services!!!! We are not being allowed to log on t

Questions

 • More AT&T PREPAID Discussions

26

1

0

How to suspend on www.paygonline.com

Where to suspend my phone on vacation on www.paygonline.com. I can't find it. Please help me step by step. Thank you.

Questions

 • Account & Usage

118

5

0

What would you say?

What would you say to AT&T if they charged your 81 year old Mother for Internet Service from July 2019 (when she told them she did not want it since it never worked.) until TODAY, BUT provided HER service to someone in Marble Bluff Subdivision (Marble View)... and REFUSED to credit her the money

Questions

 • AT&T Internet Installation

52

1

0

Switching Carriers Once Contract is Up???

i will be leaving att once my contract is upmy contract is up the 15 so i will be switching to another carrierafter i leave on that day how does the bill work?do i have to pay the full amount for the rest of that month?also will be transfering my number overso i would probably do that about a day be

Questions

 • Wireless Account

1.7K

5

0

0

Being billed more than promised.

Long story. I called to close an unused line in August for my business account. After closing the line, the representative asked if he could look at my account to see if he could save me money.  Unfortunately I gave him permission.  I was paying $539.77 per month for 10 lines.  I was

Questions

 • Wireless Billing

44

6

0

WHEN ATT LIES TO YOU REPEATEDLY.

ATT SAID THEY WERE SENDING A NEW PHONE. THEY DIDNT. THE GOOD THING ABOUT MODERN TECHNOLOGY IS I RECORDED IT. SHOULD GET INTERESTING, SEEING AS THIS IS THE 7TH TIME BEING LIED TO BY ATT. DOCUMENTED AND RECORDED.

Questions

 • Wireless Account

129

3

0

Why is the number dialed different from originating and terminating numbers

Hello. I'm wondering why on my AT&T call log, the number dialed is sometimes different than the originating or terminating numbers? So one line sometimes shows three different phone numbers. Any explanation for this?

Questions

 • Wireless Account

598

1

0

Incident: 210412-000032 Being Closed with no resolution or escalation request

4+ months of AT&T lying on the phone, deception/ fraud. Your agents are stating 1 thing, providing note for another. I have no control over your notes the agents put into the internal AT&T call center incident/ service CRM tool, don't see what they do or don't type. The QA team needs to revi

Questions

 • AT&T Internet Account

39

2

0

Trade in rip off

I recently purchased a new phone and opted to trade in my old phone for a $1000 credit. I returned my phone in the bubble packaging they gave me and also double packed it in a case to protect it. I was told I had to mail it and could not take it to a store. Well, the trade in department said it was

Questions

 • Samsung

649

11

0

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