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wifi extnender

I already have one wifi extender in my house that is from att. I have to pay $10 a month. If I were to buy a 3rd party extender, do I have to pay the $10 a month for that one too?

Questions

 • AT&T Internet Equipment

20

2

0

Closed

ATT access as well as editing and placing insulting names on my email changed my bill name, stopped calls to my mom and dad

I have reported numerous times to more than1 retail store as well as office of the president. I have had numerous features that continue to be added to my account without permission, random access to add unapproved and random features without warrant, priorty note was added with incorrect dates, as

Questions

 • Wireless Billing

60

2

0

ATT Mailed Offer for Fiber ATT300 for $40/per Month with Bundled Service

I signed up for the offer at $40/pm for Fiber 300ATT bundled with my existing ATT wireless account. ​ Why am I being invoiced at a $50/pm rate plus $10 for equipt rental? The invoiced/billed amount is in direct conflict with the ATT mailed offer. ​ Where can I send my payment demand letter to

Questions

 • AT&T Fiber Account

80

2

0

Incident: 210412-000032 Being Closed with no resolution or escalation request

4+ months of AT&T lying on the phone, deception/ fraud. Your agents are stating 1 thing, providing note for another. I have no control over your notes the agents put into the internal AT&T call center incident/ service CRM tool, don't see what they do or don't type. The QA team needs to revi

Questions

 • AT&T Internet Account

38

2

0

How to suspend on www.paygonline.com

Where to suspend my phone on vacation on www.paygonline.com. I can't find it. Please help me step by step. Thank you.

Questions

 • Account & Usage

114

5

0

Philippino Rep Kathleen Jewel

Howdy all, I have be dealing with AT&T for approx 10 years now and until last night I have never met a more professional, kind and polite Rep before til I met Ms. Kathleen Jewel. She works at the Philippines Call Center (I always ask). She answered my call (for reference I was adding 2 lines to

Questions

 • Account Features

68

3

0

Stop Autopay from paying 2 days before payment due date!

How do you stop the autopay option from taking funds two (2) days before the payment due date? I have called customer support about this twice to have this fixed. In both instances, funds for the following month's pre-payment were withdrawn from my account on the *actual* due date, the way it is

Questions

 • Wireless Billing

490

1

0

Trade in Fraud.

Since obtaining service with AT & T my service has been just about null, with poor connection, failed internet search, and not working most of the time, what's crazy is the phone will even say there is no DATA. because of these issues I have phone service that is hindering my ability to effectiv

Questions

 • Apple

35

2

0

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers. It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead). After 4+ hours on the phone with ATT customer services, 1 hour at the

Questions

 • Wireless Billing

60

3

0

MyAT&T app does not show overview or allow bill to be paid

Just like a few others, I also am having an issue with the myAT&T app. It used to show a loading screen and tell me to wait forever but now it just shows a blank screen. I can go to support and it’ll load support but it won’t load the actual account services part. I can’t see my bill or when it’s du

Questions

 • Online Account Access

896

2

0

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

30

1

0

Fraud department not responding

The number for the fraud department is not answered and gives a message to open a fraud claim online. I did that in September and still no one has contacted me. I've spoken to numerous att representatives who all tell me fraud will contact me but they don't. I have now been billed over $1100.00 doll

Questions

 • Wireless Account

32

1

0

Can't pay online

Website don't work. Can't login, pay a bill without signin. Can't call to support because I don't speak English.

Questions

 • Wireless Account

68

5

NEED CORPORATE EMAIL ADDRESS TO REGISTER COMPLAINT

Would like to post strong complaint to corporate office. need postal address and email address. thanks

Questions

 • Wireless Billing

95

2

0

Charged for returned equipment and no one is helping!!!!!

Ordered a Apple Watch 6 on 1/14/2021 online with a ATT representative . Received it 1/16/2021. Returned it on 1/22/21 with the shipping label provided by ATT (tracking number 9202390100721444111243) . Att received the watch 2/6/21 per the confirmation email with RMA #607383058. Att charged me for f

Questions

 • Wireless Billing

366

8

0

Closed

U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!!

I am begging for some relief here - going on since 2019!! U-verse Bundle Bill Paid but showing unpaid since 2019 - cannot get new AT&T services!!! I have confirmation payment numbers - I need to get my internet ordered and I cannot. This has been going on forever. I disputed it because I returne

Questions

 • AT&T Internet Account

75

11

0

How do I get the autopay?

It says autopay not available on this account. How do I get the autopay?  It's a $5 discount on my bill.  I used a credit card as a payment method.  Is this the problem?  Does it need to be a debit card?

Questions

 • AT&T Fiber Account

139

1

0

Automatic Payment/ Plan Changed

what happens if i pause my automatic payment, how long can i wait to make my next payment? will they charge me for pausing my auto pay?unlimited elite is the same pricing as unlimited extra, is this temporary price change? will the price go back up later in the future?

Questions

 • Wireless Billing

862

5

0

AT&T deceptive billing

Back in Nov 2020, I took AT&T up on their offer, trade in my iPhone XS with a credit of up to $700 on a new iPhone 12. 3 things I failed to notice: 1. They only credited me $245 and never paid it back to me or credit on my monthly bill 2. They (the company rep at a company store) changed my acco

Questions

 • Wireless Billing

104

4

0

Account balance

I had $65.00 in my account and I have auto pay setup. My plan is the $65/month plan but with auto pay I'm supposed to get a $15 discount and only be charged $50/month but for this month you took all $65 of my money giving me no discount. Why?

Questions

 • Wireless Billing

40

6

0

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