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I'm from Croatia and I texted (via whatsapp) someone from the UK will I get charged?

Questions

 • AT&T Internet Features

31

2

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

73

3

0

Wondering how to designate trade in card for AT&T bill payment

I was wondering how to designate my promo card of $200 towards my bill payment if I'm on autopay.  I have no intention of visiting an AT&T store, so I can't just walk in with it.   Any ideas?

Questions

 • Wireless Billing

653

2

0

0

Horrible Coverage in my Area while paying way too much for phones no one can use

AT&T service used to be great where I live, but now, I can barely get a signal with any of the phones on my account. Over the 5-6 years that I have had AT&T, we have had amazing coverage and have been very happy with them; however, over the past year, the coverage has disappeared almost completely w

Questions

 • Wireless Account

214

3

0

0

Extreme Overage Charges

I changed a plan 2 weeks ago. They did not inform me that they refused to back date it to the beginning of the bill cycle. I was clueless that I was going to have a $255 overage fee on an unlimited tablet. I have called in. I have been transferred to multiple people in multiple departments. I am cur

Questions

 • Wireless Billing

61

9

0

Viewing a phone bill

When you are looking at your bill online, does it show texts and calls between you and someone else who is also on your plan?  Or will the bill just show texts and calls that you make with people that are NOT on your plan?

Questions

 • Wireless Billing

108

2

0

Transfer from postpaid to prepaid and billed for extra data!

I have just transferred from postpaid to prepaid plan. But I still have to pay for one more postpaid bills including 3GB of data in next billing cycle( Nov 24 - Dec 23). I know that I cancelled my postpaid plan days after new billing cycle began and I am willing to pay for that. But am I supposed to

Questions

 • Wireless Billing

86

1

0

0

Cant create an account because it cant verify my account?

I've been trying to make an account and I put in all of my details, but once I enter my FAN it says that it cannot verify? I'm not sure what I'm doing wrong here. Anybody have a solution?? I need to get online and see if my bill is ready to be paid.

Questions

 • Online Account Access

32

1

0

Promised an iPhone at 50% off...almost 2 years later and multiple conversations with representatives, still no credit owed to me!!

On May 25th 2018, I did a chat online with AT&T regarding my cellular service plan. I was wanting to to double check that they would still honor the promotion that I had contacted them about a week prior even though we did not have Directv service. The representative replied that I would receive the

Questions

 • Wireless Billing

49

2

0

20 years paying 500 dollars a month for my business my husband whose name its in died in may now At&t will not show breakdown and rude!!!

Okay first off without a word spoken or death certificate they moved the account into my daughter's name and said its because she was using her phone for a month bc she was in between getting a different home internet when we got her plan with ours it was unlimited so she had no idea the charges wer

Questions

 • Wireless Billing

114

1

0

Customer service

I had a problem getting a new sim card for 2 phones. One of the phones was disconnected in the process and did not work for 10 days. To resolve the problem my accounts were closed then reopened. Now I am paying more. This company performs the worst customer service I have ever received. I have to pa

Questions

 • Wireless Account

48

2

0

Roadside Nightmare 1/2 mile from home

So yesterday our car broke down legit 1/2 mile from home why the boys went to get haircuts, it actually wouldn't start for me earlier in the day but when they got done my husband called to tell me it wouldn't start so I walked to their location to see if I could get it to start like I was able to do

Questions

 • Device Features

38

1

0

At&t customer service error cost me my credit score

Hello - I don't know what to do and I am very stressed :( I bought a new phone through AT&T last march (pay in full) and was told I need to buy a new phone number to buy the phone (instead of transferring my old phone number). I found out later that this store was a third-party store and they co

Questions

 • Wireless Billing

49

2

0

Fraud department not responding

The number for the fraud department is not answered and gives a message to open a fraud claim online. I did that in September and still no one has contacted me. I've spoken to numerous att representatives who all tell me fraud will contact me but they don't. I have now been billed over $1100.00 doll

Questions

 • Wireless Account

32

1

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

 • Network Coverage

95

1

0

I would like to continue to receive a paper bill please!

I would likexa paper bill.

Questions

 • U-verse TV Account

451

3

0

0

Access to Prepaid Account Online

Have a prepaid phone currently outside the USA however need to cancel the autopay on the account . Unable to get the PIN as the phone currently doesn't work in the currently location.What can be done to cancel this auto pay?Thanks in advance,

Questions

 • Plans & Features

32

1

0

Closed

Bait and switch AT&T

I bought a new Samsung for $1,200 and sent in my old Samsung for an $800 credit. I signed up for the $50 a month plan. I had not received a credit as of 4 months so I called. I was told to wait a few more months. At 6 months, and still no credit, I called again. I was told the promotion for the $800

Questions

 • Wireless Billing

140

22

0

New Customer Bill Credits Fake ?

We ported over 5 lines. The Salesman offered $150 in credits for the activation fees and another $100 for us to go ahead and get some similar phones to what we wanted. Everything went smooth until the first bill. The $250 in credits wasn't there. We went to the store and asked about it and asked for

Questions

 • Wireless Billing

172

2

0

total problem

Jul 23. 2021, I visited AT&T store and new open home internet service. and i asked to install the modem myself, but it was impossible. And at 11 AM on the 26th , a technician came and worked for 2 hours, and he forced the place he wanted, but not the place i wanted, also i did not receive any do

Questions

 • AT&T Internet Account

30

1

0

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