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Past call history

I need to access call history back to 2014. How can I do this?

Questions

 • Wireless Account

144

6

0

Accepted Solution

Official Solution

$150 Gateway Charge

Hello everyone, I was recently charged with $150 after not returning the device, I have had almost no time to return this, very busy schedule, and the representative when i cancelled my service told me nothing would happen if i dont return it other than a reminder. I received no reminder, still h

Questions

 • AT&T Internet Equipment

553

8

0

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Primary Account Holder Permissions

Does the primary acount holder have access to my text messages, can there read them. Can they listen to my voicemails?

Questions

 • Other Phones & Devices

44

3

0

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Official Solution

Mobile Ordering, Billing & Payment and Delivery Information!

If you are thinking about upgrading? Need setup auto-pay or make a late payment? What about the status of your order? And insurance, you have to have that! Check out some helpful information below! Upgrading? Check Out Your Options! Order your new device! - Skip the line, order online!&nbs

Questions

 • Wireless Account

48.9K

7

Accepted Solution

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Am I able to just buy the Gateway for Fiber?

Hi, I'm not looking to pay $10/mth for equipment and was wondering if I could just buy the gateway, and not rent it. If I switch to AT&T it's for the long haul, and 5-6 years from now I'd rather not be paying $600-700 (and counting) for a gateway.

Questions

 • AT&T Fiber Equipment

2.5K

21

0

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First bill doesn't show the promotion I signed up for

I understand first bills are higher. However, when I established new service in the ATT store, I showed them my special offer for fiber customers.  I assumed the employee put the rate plan in.  My online bill reads as if I just walked in off the street and was offered no discounts. 

Questions

 • Wireless Billing

786

4

0

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Official Solution

Forgot account password, but not in America, no signal to recieve text messages

I wang to log in my prepaid account to change the paying method. I forgot my passport, while I'm not in America now,so I could not recieve any messages to help me log in. How can I keep pay for my number or can I cancle my number?

Questions

 • Account & Usage

42

2

0

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Official Solution

AT&T WHO PAYS FOR THE WEEKEND PLUMBER BILL THAT IS DOUBLE THE WEEKDAY RATE? FOR THE LINE THAT YOU CUT??

ATT you cut the waterline to my parent’s house since last week. We have waited for the 48 hour call back and it has been over 48 hours. My dad is sick and guess what no water to take care of him. WHAT IS 48 HOURS TO YOU SINCE IT HAS BEEN OVER 72. FOUR DAYS WITHOUT WATER CAUSE YOUR PEOPLE DUG A HOLE.

Questions

 • AT&T Fiber Installation

239

6

0

Accepted Solution

Official Solution

Prepaid Renewal Problem

My prepaid phone is expiring and I need to renew it for a year. Last renewal I paid 10 dollars for 100 minutes, which are good for an entire year. I just renewed on the ATT website for 10 dollars but the minutes expire in one month. I only use this phone very little for emergencies so only a very sm

Questions

 • More AT&T PREPAID Discussions

50

1

0

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ATT cost me extra money for three months!!

I had an ATT family unlimited plan every month with my parents. In December 2021, my parents travelled abroad, and there was no need to pay for their unlimited plans. So I called ATT customer service on Dec. 19. The agency said she could suspend those two plans, and I only have to pay 10 dollars eac

Questions

 • Wireless Billing

140

4

0

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Official Solution

First bill $297.38 for 2 lines

I got an iphone 4s for my teenager son on Dec. 24, 2012, and changed my individual plan to MOBILESHR 1GB UNLTT, which is the lowest cost family plan.   I then upgraded my dinosaur iphone 3gs to iphone 4s on Dec. 26,  2012. My first bill for Dec. 24, 2012 to Jan. 23, 2013 is $297.38. My son's new lin

Questions

 • Wireless Billing

4.3K

7

0

0

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Official Solution

IMO Discount inactive, work for Best Buy

I am a Best Buy mobile sales consultant and sell/activate AT&T phones almost daily. My IMO discount recently stopped and I am concerned as to why. I cannot afford the full cost without discount and really hope this will be rectified before it affects my next bill. The site tells me to reach out to m

Questions

 • Wireless Billing

1.5K

1

0

0

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Individual device data usage?

Is there a way to track how many GBs individual devices on our network are consuming each month? We are exceeding our plan's limit and do not know which devices we need to limit to stop the excess charges.

Questions

 • AT&T Internet Plans

971

2

0

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Closed

Rewards, Fees, and Bill Payments

We put this together to help you find some of the popular questions on Reward Cards, Fees/Charges, and Billing information. Also, Owen is here to help you out and gives a brief and simple explanation of some popular billing questions and how to do it all on the myAT&T app.     &nb

Questions

 • U-verse TV Account

81.5K

9

0

0

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Account Login

I’m a new customer and I chose to get a new number. I haven’t received my account number and I don’t my new number yet. How can I login to my AT&T app with out either of those? I’m just trying to track my phone to see when it will be delivered, but I can login.

Questions

 • Wireless Account

91

2

0

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Can an iPad work if it doesn't have a dedicated line?

Can an iPad work if it doesn't have a dedicated line? Can someone still play games and such on it? Am I paying for each dedicated line for each iPad each month?

Questions

 • Apple

193

3

0

Accepted Solution

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I agreed to a trade-in phone credit & have changed my mind. Can I cancel?

I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char

Questions

 • Wireless Billing

1.3K

9

0

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Iphone simlock in Ukraine

Good afternoon. I bought a phone in Ukraine, under the guise of neverlock. And as it turned out here simlock, I asked support to unlock it for me, but support said that I have to pay bills for this iPhone. But I don’t know where to pay and what to pay, I don’t have extra money, we are at

Questions

 • Apple

35

1

0

Accepted Solution

Official Solution

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

13.4K

49

Accepted Solution

Official Solution

Out of Country and Need Help? – AT&T Has Your Back

While you travel outside of the U.S., you may notice that you are unable to sign in to your myAT&T account. Not to worry, AT&T has you covered when you travel, just call our international line at 314.925.6925. Our international team can help with: Billing questions Account concerns

Questions

 • Wireless Account

495

1

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