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Increase in bill

I just upgraded two old iPhone 4's to the iPhone 7. They didn't bother telling me that they were going to charge me an additional $15 per line per month for each phone for virtual voice mail. I never asked for and did not want virtual voice mail. If I don't accept the additional $360 per year charge

Questions

 • Wireless Billing

1.3K

2

0

0

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Official Solution

Refund Adjustment for Passed Account Holder

I have been calling into AT&T support to get my elderly Mother's account modified for hours. Her phone plan has been under her husband's account and her husband has been the account holder however he passed away 14 months ago. Clearly, in this situation going to AT&T is not on the high list

Questions

 • Wireless Billing

115

3

0

Accepted Solution

Official Solution

Transfer of Billing Responsibility- Insurance Claim

If a line in which an insurance claim was filed and then a TOBR was done, will the deductible follow the number of the claim filed (line transferred to another account) or will it remain with the original account owner?

Questions

 • Wireless Billing

64

2

0

Accepted Solution

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Next Plan; I don't understand my bill

I signed up for the 160.00 month plan for our family of 4. Instead my bill is 273.00 a month. When talking to the sales rep i told her what i was looking for and she directed me to the s4 and s5. I was told that if we signed a 2 yr contract our phones would cost only 30 some dollars. I made sure it

Questions

 • Wireless Account

5.3K

12

0

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Official Solution

Bill Higher than Expected

Your AT&T bill has never been easier to understand, but there are factors that can make the bill vary. Understanding these charges will help eliminate any surprises. PromotionsPromotions can make a huge difference to your monthly bill. Check on your bill to see what promotions are active and

Questions

 • U-verse TV Account

2.7K

5

0

0

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Official Solution

What's going to happen to my previous promo bill credits when I do a new trade-in promo?

Current plan: 20 GB Mobile share value plan Current device Installment plans: 2 devices, iPhone XS max, 6 of 24 payments left. One device gets the BOGO monthly bill credit. My plan is to upgrade the plan to Unlimited data, which is eligible for the current trade-in($700 bill credit) promotion.

Questions

 • Wireless Billing

247

6

0

Accepted Solution

Official Solution

Closed

SCAMMED by Bj's AT&T Representative

A couple of months ago I was stopped by an AT&T representative at BJ's and I was told that I could get an iPhone XR for $5 a month (for 30 months), and an iPhone 8 for free if I switched to a new plan with unlimited data, talk, text. I agreed to the terms, got my plan changed from 10GB a month to Un

Questions

 • Phone & Device Upgrades

4.6K

12

Accepted Solution

Official Solution

Canceling my service?

I want to end my at&t service. My balance is at 0.00, I removed all of my information, and I removed autopay. Yesterday was the last day of my service, but I still have service?Does it end on its own? I read people saying something about a 60 day wait time? Does that mean I have 60 more days of serv

Questions

 • Account & Usage

119

1

0

Accepted Solution

Official Solution

Wrong Multiline Prepaid Autopay Discount

Hi, I am the multiline account owner for two $50 8GB prepaid plans and a $75 Unlimited Plus plan.    The $75 Unlimited Plus plan was recently added from my friend's account (not a multiline) to mine.   According to the calculator, the total payment is $110. However, altho

Questions

 • Plans & Features

167

2

0

Accepted Solution

Official Solution

Can I view the phone bill if I’m not the account owner?

So I recently jumped on a plan with my boyfriend, & we agreed that I would pay for my phone bill & he would pay for his, it sounds really simple & straightforward, right? Wrong. Well, now that it’s come to that day where the bill needs to get paid, he’s demanding I give him the money, wh

Questions

 • Online Account Access

35

4

0

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Official Solution

extended payment arrangement

Regardless whether I use the computer or the myatt app, when I attempt to set up an extended payment arrangement from the page:  https://www.att.com/my/#/makePayment/arrangeLatePaymentit will not allow the transaction to go through. The error message I receive is: "We are unable to process

Questions

 • Wireless Billing

10.3K

4

Accepted Solution

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How to connect to the AT&T cloud

How do I connect to the cloud to manage my account??

Questions

 • Wireless Account

454

2

0

Accepted Solution

Official Solution

Ways to pay your AT&T Wireless Bill, Change Your Payment Method, Or Make Payment Arrangements

There may ways and options to pay your AT&T bill: Pay with your bank account Debit/ credit card BitPay - New! Set up payment arrangements Late payments  And more!  Ways to pay online Don't remember your sign in? No Problem. Pay today. All you need is you

Questions

 • Wireless Account

62.6K

4

0

Accepted Solution

Official Solution

How to Change your Billing Address using the myAT&T app

Check out more features on myAT&T.   How to Change your Billing Address Login and select “Go to billing & payments”. Scroll and select “Change billing & payment options”. Select “Update billing information”. Input the appropriate information and select “Save”.

Questions

 • U-verse TV Account

7.1K

1

0

0

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Official Solution

Healthcare Discount

Does AT&T recognize all front line healthcare workers, such as occupational, physical, respiratory, and speech therapists? I was told there was a 25% wireless discount for doctors and nurses by a representative, but they weren't sure if I qualified. As a therapist and longstanding customer, my f

Questions

 • Wireless Account

7K

24

0

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Official Solution

Prepaid Plan Changes (traveling aboard)

Hi. I am currently back in my home country due to the coronavirus outbreak. This means that I will not be using my prepaid number for the next couple of months. I called AT&T just now to suspend my account and they said the only way to do it was by ending the AutoPay feature online which I did. The

Questions

 • Plans & Features

90

1

0

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Official Solution

I lost my credit card bill and I would like to receive the receipt by e-mail.

I lost my credit card bill and I would like to receive the same receipt by e-mail. I used AT&T prepaid SIM Card during my trip.It was unlimited data, cost 75$(I used Auto-payment, so I save 10$.)I paid it by credit card, and I lost my credit card bill.I would like to receive the same receipt by e-ma

Questions

 • Wireless Billing

2.2K

3

0

0

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Official Solution

Closed

How to Manage/Enroll in Paperless Billing using the myAT&T app

Learn how to setup paperless billing AT&T is on a mission to make a difference, including finding ways to reduce paper waste. One of those ways is to set up free paperless billing for your AT&T account. You’ll enjoy greater convenience and control managing your bill payments, as well a

Questions

 • U-verse TV Account

2.5K

1

0

0

Accepted Solution

Official Solution

Mobile Ordering, Billing & Payment and Delivery Information!

If you are thinking about upgrading? Need setup auto-pay or make a late payment? What about the status of your order? And insurance, you have to have that! Check out some helpful information below! Upgrading? Check Out Your Options! Order your new device! - Skip the line, order online!&nbs

Questions

 • Wireless Account

48.9K

7

Accepted Solution

Official Solution

AT&T Mobile Security Plus For Unlimited Plans Missing on Second Phone

I have two phones on the AT&T Unlimited Your Way Elite plan. The question I have is about mobile security plus. The first phone has an option when I manage my account addons to select AT&T Mobile Security Plus for unlimited plans, however, the second phone only has options for the $3.99 a mo

Questions

 • Account Features

458

3

0

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