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Switching Carriers Once Contract is Up???

i will be leaving att once my contract is upmy contract is up the 15 so i will be switching to another carrierafter i leave on that day how does the bill work?do i have to pay the full amount for the rest of that month?also will be transfering my number overso i would probably do that about a day be

Questions

 • Wireless Account

1.7K

5

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Waived Taxes For New Purchases

In some cases will AT&T waive the taxes due at the time of purchase or put the taxes on the next billing cycle?

Questions

 • Phone & Device Upgrades

32

3

0

Newsmax cancelation

Long time customer of both Directv and AT&T. I have already canceled Directv service for other reasons, but would again, still be canceling Directv service for canceling Newsmax. The promotion of Woke ideology and unfair opposition to (Edited per community guidelines) thought is bad enough, but

Questions

 • Watching U-verse TV

9

0

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Such a shame ...

i've called numerous times, chatted, and Facebook messaged to no avail.  I have been a customer for around 10 years.  I am trying to amend my payment arrangement to a later date and have been told "it can't be done" and even "you're screwed."  I am not trying to get free service just want to pay at

Questions

 • Wireless Billing

312

5

0

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I've been charged for Prepaid service without my knowledge for over a year.

Over a year ago - in March of 2019 - I purchased one month's worth of data as a temporary measure. I did NOT want to turn AutoPay on, but yet it remained on until I noticed I had been paying regularly from then until now. ATT owes me nearly $500 for a service I didn't sign up for and didn't use. In

Questions

 • Plans & Features

48

1

0

Wrongful bill charge - I switched my plan though was charged in full for original..

I had recently switched my phone-plan from 50$ a month to 30$ a month though was still charged 50$. I would like this resolved please. Thank you,Kind Regards,

Questions

 • Plans & Features

24

1

0

Erroneous bill - horrible customer service

I need to file a complaint about how my issue was handled (or mishandled) and I still need my bill zeroed out. At the end of May 2018, my family and I called AT&T to set up internet at our new home in Texas following our move from Virginia.  The sales rep on the phone told us that AT&T did not provi

Questions

 • AT&T Internet Account

178

3

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AT&T Billing

I had AT&T internet about 2 years ago.When I moved out I canceled quickly within a matter of 3 days returned my box.A year later to my surprise I found out that they were continuing to bill my account.I called them and they returned only 6 months for service that I did not even receive.Afterward I p

Questions

 • AT&T Internet Account

79

1

0

ATT - Please help me!

I overpaid my $250 ATT bill (accidentally) by $2,500 on November 5, 2019. I tried to do a STOP PAYMENT but ATT would not honor it from my bank. Today is January 10, 2020 and I have talked with 7 representatives, 4 supervisors since 11/5/19 about my refund and all have told me that the previous repre

Questions

 • AT&T Internet Account

143

3

0

Cancel my autopay

I have an auto payment plan and I want to cancel my plan right now since I'm in South Korea. But I don't know my AT&T ID and password. So, I talked to the AT&T staff in live chat and he provided phone number which is 1-800-947-5096. When I called this phone number, it said that none of the expert wa

Questions

 • Wireless Billing

83

1

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Installment Plan Remains on Account After Returning

So I returned an iPhone 11 Pro Max back on January 9th, 2020, and as of January 29th I continue to show the installment plan on my account. I was told it could take up to 14 days, but it has been more then 14 days now. I have tried to talk to the store, and they tell me EVERY TIME that the store

Questions

 • Wireless Billing

63

1

0

Proof of purchase for recently purchased iPhone.

I just purchased a device 2 days ago; I received it and it had no invoice in the package or any proof of purchase. I wanted to buy Apple care from Apple, and they requested me proof of purchase. Any help?

Questions

 • Apple

44

1

0

Billing issues and payment

I started my service and cancelled the plan within a day but the bill and installment amounts did not make sense. I called your service department and one lady confirmed that the activation would be waived and had confirmed it on the account. Second one mentioned that it would not be waived and I fi

Questions

 • Wireless Billing

94

2

0

WORST Mobile Phone Trade In Experience Ever. OVER 6 MONTHS! No positive progress or near resolution. WHY AT&T? !

It’s really disappointing to know that there are other cases on these forums very similar to mine. This is definitely is the worst trade-in program I have ever experienced. If you have an opportunity to do a phone trade in via Apple, save yourself any potential headaches and go through them.&nbs

Questions

 • Apple

63

1

0

Promotional discount and bill increases

U verse bill keeps on rising. We benefited from a promotion on the 2nd year to keep the monthly rate down. Now, even that promotion expired and Att increase comes along... Called a retention agent and they don't have a new promotion available, however their value offer to retain us is to increase th

Questions

 • U-verse TV Account

304

3

0

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Serious SPAM error in email

I HATE webmail!!!!! Therefore I receive my email in Outlook. But, because I cannot turn off your spam filter in webmail, AT&T "steals" messages that they don't want me to receive. So I have to check that hated webmail folder regularly anyway. Well, are you completely clueless?! The AT&T spam filter

Questions

 • AT&T Internet Security

121

2

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International

Hi, I used to stay in the US as an international student and got a postpaid plan to pay my phone throughout 24 months and it is a locked phone but now that i am outside i need to get it unlocked so my question is if i pay all what is remaining for my phone bills at once would i get my phone unlocked

Questions

 • Apple

187

2

0

0

Autopay and prepayments

I have a larger family plan. If I enroll my account in autopay and my relatives make payments to the account before our due date will autopay pull what the balance on the bill was or will it pull the balance due on the account at that time.   For example, lets say my due date is 13th of the

Questions

 • Wireless Billing

57

1

0

BILLING AND CUSTOMER SERVICE

I upgraded my insurance plan to cover all 4 phones on my account. I went from paying $8.99 to $40 per month, So I thought.... 3 years later I find out that the customer service agent never eliminated my prior insurance payment. I call ATT and stay on the line for over 2 hours to hear the customer

Questions

 • Wireless Billing

55

4

0

Wireless Bill phone bill

I was locked up in jail from February to October how can I make payment plans to get this 921$ bill to go down

Questions

 • Wireless Billing

35

1

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