I ported over from Verizon in February 2017.  I walked into an AT&T retail location where a sales rep offered 2 promotions.  1. Free iPhone 7 when you have DirecTv and port over from another carrier.  2. BOGO on latest smartphones. The store had signage up for both. We chose the iPhone offer (alread

I was offered a BOGO promotion on June 23, 2018 from an AT&T authorized sales representative.  I have called monthly for resolution to this BOGO promotion.  Six months later I am told it was determined that this was not an eligible promotion - their system cannot authorize the proper credits.  Custo

I am trying to get a physical location to send a certified letter to in regard to not only horrible customer service, but fraudulent charges on my credit card. I have tried customer retention and twitter, with no success. Please send me an address I can send this certified package to with all my cor