My home internet disconnects every 15 - 20 minutes, the modem has been changed 2 or 3 times (although all the modems were used previously) and frequently the internet just goes off. It comes back quick sometimes and others it takes hours WHY does it do that I'm fed up.

Let me state that I have been an Customer with this AT&T for about 20 YEARS.  Before you sign up with AT&T, it is highly advisable you read this.  AT&T today offered me a claim if I upgrade my phone I would only have to pay tax and trade in my current device (continue paying monthly).  I went online

Hi,I would like to share a really frustrating experience. Around May 30 2018, I tried to get in touch with Customer Service/loyalty department. They offered me a deal about 2 yr contract for iPhone X for $550. Before buying the deal I had explicitly asked multiple times for any bill change or extra

I have been a long, loyal AT&T customer in for many years who has had several AT&T technicians come in to perform some service, but my most recent experience with technician Eddie (Eduardo Araiza) has unfortunately been very unpleasant. I actually had given him an excellent survey for him after his

I can't explain how disappointed I am with AT&T's customer service.I've been with AT&T for 14 years and It was a pretty pleasant experience until today. It was horrific, I felt like all the representatives teamed up against me while talking on the phone.I know they share notes on my account and know

So I’ve ran multiple test on my internet speed... There’s a chance dial up internet might be faster. Does AT&T offer upgraded routers to try and improve connection? They told me I don’t have fiber optics in the area and this is the fastest internet package I could get. I’ll probably have to canc

Don't know the details of her plan but oh my lord, cant even watch youtube videos without pausing to load them.Trying to use CS:GO or PUBG or other applications which require real-time input... NO-GOIs there a way to upgrade the Internet package in this deal>?Willing to pay the difference if you guy

My family has had the absolute worst experience with AT&T costumer service in regards to my WiFi service. For the past few months, the WiFi a my house has been completely spotty. We’ve been through several technicians and new WiFi routers, but the WiFi continues to randomly turn off for long periods

iPhone 6 Plus... fully paid off. Not under contract. Called and spoke to a very nice rep, who put in a ticket for me...    "Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device:CASE: [edited for privacy – please do not post personal information]Thank you for contacting

-URGENT-To whom it may concern,Over the past month of beginning our service with AT&T we have experienced SIGNIFICANT issues. I have tried every route to solve these issues (see attached) and I have gotten absolutely no where! After I have personally spent well over 5 hours total with your custo

I usually get pretty good reception with full or nearly full 4G bars in the central SC area including Lexington and Aiken, however for the last couple of weeks it has been horrible. Ive been getting slow H+ about half the time and nothing the rest of the time. Does anyone else have this problem?

So a couple months ago I got laid off. I was and still am having trouble making ends meet & unemployment just got cut off.  I was doing what I could freelance I.T. work and made incremental payments.  The reason I got behind in the first place was due to NV unempl. office's shenanigan

I have "Wi-Fi Calling" enabled on my iphone 6s, as i do not get reliable cellular signal in my house.  I work from home so really rely on it. At some times, the status line says "AT&T Wi-Fi"  with the full-strength WiFi indicator icon, as we'd expect.  Life is good. However, at other times, it just

I switched to att recently.  It lags regularly especially when i forward or rewind TV. Tv and DVR both lags. I have restarted several times but lags again in less than 30mins.  Had i experienced this sooner i would have cancelled my subscription. Has anyone been able to solve this?

I'm unable to explain my problem when someone doesn't speak the same language as I do???  That is utterly unexceptable.  I ordered a replacement box a month ago, never recieved it, and I'm unable to explain the issue to someone that doesn't understand English. Supposedly we get 4 HD channels at once

ok........*sigh* in the past 60 days our internet service is just...bad..almost unuseable  3 in the house hold...other 2 only use internet to browse and mainly threw wifi(tablets and what not) i pull most the bandwidth with the ethernet connection past 60 days..... can only watch youtube in 240  if

I recently joined ATT's internet plan and let's just say the first month has been a rocky start. Please read the following two scenarios and let me know if you have had a similar experience. Thanks for sharing. Incident #1 - The sales team: As any informed customer I started my search for a new ISP

So I’ve ran multiple test on my internet speed... There’s a chance dial up internet might be faster. Does AT&T offer upgraded routers to try and improve connection? They told me I don’t have fiber optics in the area and this is the fastest internet package I could get. I’ll probably have to cancel w

I placed an order online and I was told I only had to pay sales tax. After doing so I received an email saying I had to pay more money  so I canceled the order until further not nice. I was told I had ten day to make good on my payment. Now the system wants me to pay full price per device.

-URGENT-To whom it may concern,Over the past month of beginning our service with AT&T we have experienced SIGNIFICANT issues. I have tried every route to solve these issues (see attached) and I have gotten absolutely no where! After I have personally spent well over 5 hours total with your custo