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AT&T's Credit Check Policy

So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below: Credit Evaluation:  AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).

Questions

 • U-verse TV Account

87.2K

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What functions are available from the Nokia Smart Camera on the Nokia Lumia 1020

What functions are available from the  Nokia Smart Camera on the Nokia Lumia 1020

Questions

 • Other Phones & Devices

26.8K

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How do I return my old router?

We recently had our router replaced because the Ethernet went out. The tech said we do need to return it but he was not allowed to take it. He said they did not want a stockpile of equipmnet coming from peoples homes right now. He mentioned that AT&T has a contract with UPS and all we need to do is

Questions

 • AT&T Internet Equipment

91

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cell tower not working in Eagle Idaho

we have no cell service in the Eagle , Idaho. suspected TOWER OUTAGE. please confirm if this problem has been reported and what the time line for resumption of service is.?

Questions

 • Other Phones & Devices

42

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What type of cord is this?

It’s come that time to setup a new office and it just happens that it’s all the way across from where the router is. I want to move the router a little closer but the data cable it has from the little box that was installed on the wall isn’t long enough. On the cable it reads cat 5e utp 26AWG 2 pair

Questions

 • AT&T Internet Equipment

67

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If a battery replacement can be mailed to us during the COVID-19

I was wondering if a battery replacement can be mailed to our home address due to the COVID-19

Questions

 • Apple

144

2

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Can I use my iPhone XR sim chip in my iPhone 7R?

Can I use my iPhone XR sim chip in my iPhone 7R?

Questions

 • Apple

27

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Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

89

4

0

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AT&T Next Limit

Does anyone know when or if there is a projected date for AT&T to upgrade the number of phones per contract allowed to participate in the NEXT program? I have 6 lines, but currently, only 4 are allowed to upgrade via NEXT. Any thoughts or advice would help. 🙂

Questions

 • Wireless Account

2.3K

6

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My connection is diconnected

My unite-b142 worked fine up until a week ago.  I have 23 days left on my plan which is supposed to be unlimited (ipad landing) is where I go to purchase my plan. I tried to follow the alert my device is showing by connecting to a network how ever when I press connect nothing happens . I got another

Questions

 • Phones, Tablets & Devices

66

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Request AT&T Fiber for Townhome Community

Currently live in a high end townhome community in Dallas, Texas. We have basic AT&T internet (75mbs), but less than .2 miles down the road is an apartment complex with fiber (1GB). What steps do we need to take for fiber to be installed for our community?

Questions

 • AT&T Fiber Installation

70

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myAT&T balance refund

I had added 45 dollars to my account because my plan used to be 45 dollars then was put to 50 and I had noticed after it was moved to a 50 dollar plan and I would like that money put back into my bank account, please.

Questions

 • Plans & Features

761

1

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Can't I get support by e-mail?

Apple service says my iPhone is locked by a carrier. So when I try to unlock the device, the page keeps saying, "Oh, my! There seems to be a problem with the network. Please try again later." Maybe because I'm in Korea, I can't sign up on the homepage.

Questions

 • Device Features

76

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Land Available For Cell Tower

I am trying to find an email address for the corporate office of AT&T. I have a piece of property that would be a great addition for a cell tower and I'd like to at least put it out there to see if there is any interest. I am unable to find any email addresses to contact them directly. Thanks f

Questions

 • Network Coverage

114

3

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ATT charged me 4 times in 2 days, how can I get the 3 extra payments refund?

I got charged $40 on May 8, then $40 on May 9, $38 on May 10 & again $40 on May 10. Only one prepaid line, same card, all VESTA PREPAID. How can I get the $120 back? Or even as a credit for future 3 months?

Questions

 • More AT&T PREPAID Discussions

46

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iPhone 12 pro

Hello, I recently ordered an iPhone 12 pro from apple and signed up for the $800 credit for trade-in from at@t (tradeinoffer20).  Because the promotion credits my account monthly instead of all at once, will I loose my credits in the future if I want to pay the phone off early and upgrade aga

Questions

 • Apple

602

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Is the coverage map not accurate for Melrose, ID?

I was considering a move to an address in Melrose, ID. When I visited this address over the weekend, I had no coverage with ATT, which is a major problem since we exclusively use ATT at my place of business.  The coverage map shows that I should've at least had 4G coverage, with 5G already in

Questions

 • Apple

53

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I can't re-submit a new unlock request because it shows my imei is in progress

I got the unlock confirmation email after 26 hours and it says my confirmation link was good for only 24 hours. What should i do now? I cant even re-submit a new unlock request. Because it shows my imei is in progress. When i try to check the status it says I didn’t confirm their email. @HelpAt&

Questions

 • Apple

79

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How do I transfer pictures from ZTE Z222 to Windows 10 laptop?

How do I transfer pictures from ZTE Z222 to Windows 10 laptop? This is not an Android phone. The USB Cable doe not work (I have tried 3 cables that work on other devices).  I can get it to connect to Bluetooth to the computer, but it does not transfer.  I do have the "Receive files via Bl

Questions

 • Other Phones & Devices

95

1

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Spam Text Messages

Recently I started receiving all of these texts that contain only the word "download" with an arrow and they are sent from either a 10-digit number or an email address but these particular text messages won't allow forwarding so I cant figure out how to send them to Att's Spam Number (7726) to repor

Questions

 • More AT&T PREPAID Discussions

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