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Trying to return Gateway
I was sent a new gateway with no return instructions for the old gateway. After some digging I found on the website that I needed to take it to UPS or Fedex. A week had gone by the time I found this out and I didn't have time to take it in until the following weekend. That's when the automated phone
Questions
• AT&T Internet Equipment
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Best way to cancel one account and open new account while also keeping numbers from 1st account.
I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w
Questions
• Wireless Billing
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AT&T locked my phone that I purchased by myself (not from AT&T)
I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to
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• More AT&T PREPAID Discussions
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5Ge connected but there’s no data connection
I live in 80501. My iPhone has 2-3bars at my house and usually LTE connection although today it says 5Ge and I can’t connect to the internet or text AT ALL without WiFi. This is from my house in a highly populated city where I usually do get cellular data. There is no longer an App for reporting thi
Questions
• Data & Messaging Features, Internet Tethering
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Eero Wifi Router 6 with ATT Fiber Router?
Hello, the new Eero wifi routers are on sale and I wanted to buy one but I only wanted to use it as sort of a stable extender with my ATT Fiber router. But I'm confused on a few things, does the Eero routers work with the att routers and can I pair it as an extender so that I'm able to extend my wif
Questions
• AT&T Fiber Equipment
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4g and 5g compatibility of the many LG V60 models
In particular, the LG v60 models LMV600EA, LMV600TM2XACANCB/LMV600TM2XA, and LMV600TM. Are these models compatible with the most often used 4g bands on at&t? Are they compatible with or able to use or capable of using in the future AT&T 5g? Thanks.
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• Other Phones & Devices
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Teacher discount for the authorized user
Hi I was told by one of the customer service representative that teacher discount could be applied even if the authorized user is a teacher (doesn't have to be the actual account holder)and she further stated that if anyone says otherwise they should look under the resources that are provided to th
Questions
• Wireless Billing
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Remove cables from pole to home
There are two cables going from the utility pole to our house. I was told these are AT&T cables. I am not an AT&T customer. The cables are visibly not connected to anything.I want these cables removed. How do I make this request?
Questions
• AT&T Phone Equipment
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Suspending Service / Location
Hello, If I suspend service on my teen’s phone, will I still be able to see his location using either the Apple Find My app or the Life360 app (we use both)?
Questions
• Account Features
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Is is possible to update Android 8.1 on Galaxy J3 (2017) (J327A) to Android 9 or higher?
I have a Samsung Phone (model number SAMSUNG-SM-J327A -- a.k.a. Galaxy J3 2017), Baseband version: J327AUCS7BTH1, with Android Version 8.1.0. Is it possible to update this phone to Android 9 or higher? When I go to Settings --> Software update --> Check for updates, it says that "Current soft
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• Samsung
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New AT&T Fiber Install/Billing Questions
Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man
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• AT&T Fiber Installation
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Received a text form 410-200-500
Earlier I got a text from 410-200-500 saying FRM:Dana Olson MSG:Get allowance to advertise for our company. Reply with YES if interested Not thinking about the consequences I replied and after realizing what I did I blocked the number and reported them to the FTC, I’m not sure what to do next?
Questions
• Data & Messaging Features, Internet Tethering
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SBCGLOBAL email missing with no access
I have had SBCGLOBAL.NET as an email for over 20 years. I know they were bought out and are now owned by Yahoo/ATT, but why is it that they took our access to our email away?? I have my log in and my password, I know them to be correct. Can anyone please help me access my email again so I can put i
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• AT&T Mail Login & Security
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Broken AT&T Utility Cover
I’ve tried calling multiple times and have even stopped two AT&T install trucks in my neighborhood to try and get the utility box in my yard replaced. Over a year ago utility workers were in yard working and stepped on it. How I know is because it was recorded on my ring camera. I’ve asked to ha
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• Community lounge
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LTE SIM vs 5G SIM????
I purchased an iPhone 12 Pro Max last week and have thus far not seen any indication of a 5G network. I have driven across 2 states, and several major Metropolitan areas including Baton Rouge, Shreveport, Little Rock all without any 5G connection. I also do not have any 5G options in my phone
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• Network Coverage
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AT&T's Credit Check Policy
So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below: Credit Evaluation: AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).
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• U-verse TV Account
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Not receiving verification codes
I have an iPhone 12 and my partner has an iPhone 13. We are on a family plan together and we both recently stopped being able to receive verification codes. This happened after we switched out to new SIM cards, due to a service interruption. The new SIM cards fixed the service issue and
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• Data & Messaging Features, Internet Tethering
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Please Update Your AT&T Email App Settings - Info From AT&T
If you received an email about updating your email apps from info@service.comms.yahoo.net, it is a legitimate email. There is a new way to set up your AT&T email account in email apps that will keep your information even more secure. Please update or upgrade your email apps as soo
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• AT&T Internet Security
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Unlock my Samsung Galaxy Express Prime 3 - AT&T PREPAID
I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by
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• Phones, Tablets & Devices
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Traveling in Canada
While in Canada am I able to choose the provider/carrier I'm using (Telus, Bell, or Rogers)? If not, how is the provider selected when multiple are available in the same location?
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• More AT&T PREPAID Discussions