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How can i get official outage documentation?

Hi! I work from home as a virtual customer services associate and on the 18th and early morning 19th the internet was out. My company is wanting a document stating that. How can I get this?

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183

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7726 not working

I have been trying to report text spam for about a week. There has been no response what so ever. Is this system not working? Is my phone hacked? What is the problem? I have rebooted my phone and still not working.

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1.5K

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Codes on text history in billing

code 77258 what’s it mean I have seen this and want to know is someone hacking my acct??

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164

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Can you email or send me a statement from Sept 2019 to Feb 2020?

I need to guys e mail me or send me my statement out going calls ang in going calls start to September 2019 to Feb. 20/20

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90

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Is anyone with an iPhone 12 getting 5g?

I have a new iPhone 12 and I’ve been working with AT&T since Saturday. I am on the correct plan, we’ve tried switching Sim cards and other troubleshooting, but we cannot get the 5G service to work. Is anyone else with an iPhone 12 successfully getting 5G service?

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1.1K

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My Caller ID is my real name…

Every time I call a “random” person it shows my real name as my caller ID but I want it to show my number. I am using an IPhone 12.

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79

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Question re disconnecting landline business service

We made the decision to go to another provider for 6 lines phone service for our business. I assume as soon as the numbers were ported to the new provider (02/18/21), that AT&T knew immediately?  Reason I'm asking is, I tried to log-on to our account through Small Business Account Manager

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411

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Email login loop (att/yahoo)

Not sure if anyone can help but thought I would try before giving up.  I have had a swbell.net account for 20yrs.  Recently my account would not login.  Was able to reset password and discovered the original issue stemmed from my password being changed without my knowledge.  I reset my password and

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1.6K

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S4 Mini Showing H+ only!

First time posting, so any help is appreciated. 1) what is the difference b/t H+ and HSPA+ and 4G/LTE? 2) if they are in fact different, as noted above, my phone is showing h+ only (after i changed my APN from out of the box). does this mean i'm getting 4g? the 9195 model of the s4 is supposed to be

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18.9K

2

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ATT (Yahoo) Email Accounts Don't Work with Outlook 365

All my AT&T email accounts stopped working with Outlook 365 in July-2020. My current work around has been using my iPhone/IPAD or logging into https://currently.att.yahoo.com/ website to access my email accounts.  Please advise how to resolve so that I can access my AT&T email accounts

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1.3K

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Recent online login activity

Hello, Is there a way to see who recently login to my att.com account online?

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325

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Roaming in India

Hi, I have at&t prepaid and I had to travel to India on emergency and I reached India already. Just got to know that at&t prepaid doesn’t have roaming in India after reaching here and adding 35$ add on for roaming. Can you please let me know what my options are to have the number active

Questions

470

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New to AT&T and cannot receive texts from short code numbers (verification texts)

Hi to the AT&T Community, I am new to ATT (3 mo) and ever since I made the change, my iphone stopped accepting text messages from any business who sends me a verification code. I spent half an hour on the phone with AT&T technical support only to be told that the rep had to write up a tick

Questions

1.6K

6

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Device unlock portal "Oops! Looks like we're having network difficulties. Try again later."

I am an employee for a major U.S. airline carrier.  Front line employees were issued a Nokia 1520 to use as a POP (Point of Purchase) device to ring up customers' orders during inflight.  However, the company retired the Nokia and we all received iPhones to use as our new POP device.  The airline of

Questions

2.3K

11

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Problem With Unlock Samsung G975U

I was trying to unlock my phone since two weeks ago. And on every time I try I get same error "Looks like we're already processing a request for this IMEI. Check your request status for more info." Its seem there is other request submitted before me. what can I do or how to cancel the request

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176

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Unlocking Iphone 11

I just purchased an Iphone 11 throught an online store and it came locked to ATT network. i tried your unlock procedure but it said the imei has some pending balance, how can i see whats pending? i need this device unlocked asap, i live in the Caribbean and cannot use att network

Questions

140

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Switching to prepaid

I currently have AT&T wireless and I want to switch to prepaid. Can I transfer my current phone number when switching to prepaid? And how do I do that. It told my number wasn’t eligible because it’s already in use, but if I cancel the service couldn’t I do that?

Questions

327

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Closed

Signature Program/Student Discount

Hi! I know a few students at my school have received the student discount using their student email in the Signature Program. However, my student email has not been working. When I slightly altered the email address to test it, it worked, but obviously sent the next steps to an address that doesn't

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2.9K

10

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Problem with Unlocking

I bought an iphone 6s which i paid in full... tried to unlock it and was told its active on another account... I have know idea who that person is i called AT&T and they told me they can't help... and i need this phone unlocked... someone has any idea how i can do that?

Questions

75

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Closed

COVID-19 and Home Office supprt

Local ISP Broadband and 1Gbps connection speed has been around for several years now. And, now with this COVID-19 pandemic, more and more people are working from home. In my home office, I actually have devices that use and support 1Gbps ethernet connection speeds, except one, the AT&T Microcell dev

Questions

121

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