Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (9.3K)

Relevance

Accepted Solution

Official Solution

Am I owed easement compensation over the underground cable?

I've got 20 acres of land than an underground cable for at&t runs across rendering those areas useless for anything....am i owed any type of compensation by the community the underground cable? It was there when i bought the property, but not disclosed that you cannot develop any of those parts

Questions

 • AT&T Phone Equipment

180

1

0

Accepted Solution

Official Solution

AT&T shows 1-3 bars of 5Ge, yet no connection

Every once in a while in NOVA, the cell signal has an issue where i get 1-3 bars, which is fine, except there is no internet connection or data connection. I cannot access google, Instagram, twitter, or anything else on my mobile data. AT&T, please explain this situation, there is no way to tell the

Questions

 • Apple

283

2

Accepted Solution

Official Solution

My downstream is good but my internet packages are bad?

Howdy, For the past few months I have noticed that I can get better speeds then I can currently pick. The options I currently have are 6 Mbps and 18 Mbps but, it says I can get a maximum of almost 60 Mbps in the screenshot below. I have already talked to ATTCustomerCare and they said the same as

Questions

 • AT&T Internet Features

431

1

0

0

Accepted Solution

Official Solution

How do I reset my account PIN

I was wondering how do you set reset your pin on your account and how do you go from prepaid to postpaid account

Questions

 • More AT&T PREPAID Discussions

370

1

0

Accepted Solution

Official Solution

Internet not working, red service light on wifi gateway.

My internet isn’t working, and my wifi gateway model is Arris NVG599. The “service” light is red, and stays on for 2 seconds and then all lights turn off except for the “power” light, which is solid green. It stays like this for about 17 seconds, then the “Broadband 1” light turns solid green”, an

Questions

 • AT&T Internet Equipment

158

2

0

Accepted Solution

Official Solution

Outlook for AT&T Email

Must I use Outlook for my AT&T email account? I would rather go to the att.net webpage if I can.

Questions

 • AT&T Internet Security

132

1

0

Accepted Solution

Official Solution

Current AT&T customer and want to switch to prepaid plan with same number

I am currently a regular wireless AT&T customer and my dad wants to gift us the prepaid plan for Christmas. When I go through the steps to purchase the prepaid plan and look to transfer our numbers it says it cannot be transferred. The person in store said it should be able to. Has anyone succes

Questions

 • Account & Usage

185

3

0

Accepted Solution

Official Solution

ATT (Yahoo) Email Accounts Don't Work with Outlook 365

All my AT&T email accounts stopped working with Outlook 365 in July-2020. My current work around has been using my iPhone/IPAD or logging into https://currently.att.yahoo.com/ website to access my email accounts.  Please advise how to resolve so that I can access my AT&T email accounts

Questions

 • AT&T Internet Security

1K

2

0

Accepted Solution

Official Solution

Carrier settings update while traveling abroad

My daughter is traveling abroad and received a notification for “Carrier Settings Update”. Is this ok to do while in Europe? Is there any risk the phone will have issues after? She is using the AT&T International Data Plan.

Questions

 • Apple

47

1

0

Accepted Solution

Official Solution

Activating an old sprint phone

I have an old sprint iPhone 7plus. I paid for the phone in full so I don’t owe sprint anything. And I know t-mobile has taken over for sprint. Will I have trouble activating the phone to an att prepaid account?

Questions

 • Apple

97

1

0

Accepted Solution

Official Solution

My router is not working

My router is not working I’ve done all the suggested troubleshooting and still doesn’t work. Also can not get ahold of any one on the phone spent hrs on the phone multiple times. I’ve been without internet for 3 weeks going on 4.

Questions

 • AT&T Internet Account

78

1

0

Accepted Solution

Official Solution

Samsung Note 9 FAQs - Info From The AT&T Community Team

Q: What is the difference between Galaxy Note and Galaxy S series? A: The main difference is that the Galaxy Note has the S-Pen. Which allows you to make handwritten notes on the screen and then save them. There are also differences in screen size, battery life, and memory.   Q: Is a wireles

Questions

 • Samsung

4.8K

7

0

0

Accepted Solution

Official Solution

Out of US how do I recharge my prepaid?

I am in my home country. my prepaid number doesn't work here. I cannot create an At&T account  from my home country as the temporary password is being texted to my phone number which doesn't work in my home country. I need to keep my number activated. if i dont acitivate within 10 days I w

Questions

 • Account & Usage

77

5

Accepted Solution

Official Solution

UPS lost my iPhone return

I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?

Questions

 • Apple

71

3

0

Accepted Solution

Official Solution

iPhone 5S unable to unlock because phone is not paid off

I have an iPhone 5S from eBay that I bought a while ago and I wanted to unlock it so I went to att unlock and it said that my device had not been paid off. How can I fix this?

Questions

 • Apple

54

4

0

Accepted Solution

Official Solution

25 cents minute plan

My plan now is the25 dollars pre-paid plan (pre-paid a whole year 300 dollars). Could I change the plan to 25 cents minute plan? because I have paid 300 dollars for a year's plan, and I use it only a month. if I change it to 25 cents minute plan, will you return the 275 dollars to my account balance

Questions

 • Plans & Features

129

4

0

Accepted Solution

Official Solution

Codes on text history in billing

code 77258 what’s it mean I have seen this and want to know is someone hacking my acct??

Questions

 • Account & Usage

122

1

0

Accepted Solution

Official Solution

How did my account info get released?

i have been getting personalized text messages from random numbers posing as Walmart or AT&T i won’t click on the link as this is clearly phishing 9/21/22 “AT&T Free Msg: Apologies for the coverage issues on September 14, Ash! Here's a symbolic reimbursement: t2smz.info/bIsklUwNqh”

Questions

 • Wireless Account

1.1K

5

0

Accepted Solution

Official Solution

If I cancel my ATT account can I keep both my primary account email AND subaccount email?

I've been reading the forum questions and want to be sure that when I cancel my att internet, my primary account AND sub account email will still be available. If yes, will they all be available now from currently.com?   Finally, are they still under some kind of Primary / Sub account str

Questions

 • AT&T Internet Security

707

5

0

Accepted Solution

Official Solution

Locked out of ATT4044O

I have forgotten the PIN to my ATT4044O, and I can't seem to find a method of factory resetting it. Could someone walk me through the steps?

Questions

 • Android

876

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.