
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Hello Community! As you all have heard by now, the iPhone 7 is coming . As a lifelong iPhone user, I always look forward to these launches. As part of the Community team though, this is my first time being able to have a great discussion with all the other fans out there.&nb
Questions
• Apple
Accepted Solution
Official Solution
The list for Apple simply says "iPhone 6 or above." Where does the SE 2nd gen. fall in the list? It has VoLTE (HDVoice).
Questions
• Apple
Accepted Solution
Official Solution
I just upgraded my phone and paid the $71 sales tax fee. But, under their exchange policy I will be exchanging it for a different phone within my 14 day period (I want the bigger one). IPhone 13 Pro to iPhone 13 Pro Max. From what I understand I should only pay the difference in sales tax and not an
Questions
• Wireless Billing
Accepted Solution
Official Solution
Good afternoon. I bought a phone in Ukraine, under the guise of neverlock. And as it turned out here simlock, I asked support to unlock it for me, but support said that I have to pay bills for this iPhone. But I don’t know where to pay and what to pay, I don’t have extra money, we are at
Questions
• Apple
Accepted Solution
Official Solution
When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec
Questions
• The Military Discount
Accepted Solution
Official Solution
I understand this can be done. How do you make it work on an iWatch 7. The iWatch app on the iPhone is asking for a user name and password. Why? Comments?
Questions
• Apple
Accepted Solution
Official Solution
Hello, I am currently the owner of an iPhone X and am looking to trade-in and upgrade to a 12. I am on an unlimited plan and when I input everything online it says I can save UP TO $800. What goes into determining the amount I receive for my trade in towards a new phone? Currently all the buttons wo
Questions
• Phone & Device Upgrades
Accepted Solution
Official Solution
I just received an email stating that AT&T is discontinuing my original grandfathered iPad plan and replacing it with an inferior plan (max 50gb a month) This is a bit of a shock given the promised that the plan was a lifetime plan - is this a mistake or are others getting the same messaging
Questions
• Account Features
Accepted Solution
Official Solution
I agreed to trading in the old phones on my account for new ones. The agreement was I would get $1000 toward the new phones making 2 of them essentially free and the 3rd a minimal price. However instead of a straight trade in AT&T is charging me for the phones monthly & “offsetting” the char
Questions
• Wireless Billing
Accepted Solution
Official Solution
IPHONE 13 Pro was allowing Call Forwarding 2 days ago and now when trying to select the feature, the astrik just spins. I am on 16.0.3 and on my Iphone 11 that is on 16.0.2 the feature works fine. Apple says the phone is working fine, AT&T put in new SIM card, while I was at the corporate store
Questions
• Device Features
Accepted Solution
Official Solution
Find Your Phone Losing your device is everyone’s worst nightmare. We have information below that will help you: Find Your Device Suspend Your Device Report it to us Find Your Phone This is a great way to find your device if you misplaced it. If you believe your device was stolen, pleas
Questions
• Account Features
Accepted Solution
Official Solution
TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us Let me begin by saying that I have been an AT&T cellular customer s
Questions
• Phone & Device Upgrades
Accepted Solution
Official Solution
Closed
Does anyone else have a problem with text messages not being delivered because they have a metal roof?
Questions
• Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hi there! So I've had the apple watch since the end of December and I have not been able to set up cellular at all. I've reset settings on both my phone and my watch, I've reset network settings, I have also cleared the apple watch and fully reset it, I have done everything ATT and Apple have to
Questions
• Apple
Accepted Solution
Hi! I did the BOGO with my upgrade on my existing line and added my friends line from verizon over to my plan, making her device the "free" one. I used to work for AT&T and am very familiar with the fact that it takes 2-3 billing cycles for the credits to hit your account and you will also receive a
Questions
• Wireless Billing
Accepted Solution
Hello, I have lost my iPhone purchase receipt. Could you please help me?
Questions
• Online Account Access
Accepted Solution
AT&T has stolen my phone, we traded in store for a new one, and they are saying we did not trade one in. We called in June, they magically found the said stolen phone and gave me credit and said i would receive reimbursement for the previous billed installments. i trusted this, and July bill comes a
Questions
• Wireless Billing
Accepted Solution
Last year I changed one of my phone numbers to ATT postpay program. ATT set the number as an eSIM on my apple. The physical SIM in my apple is another number with a different carrier. So now, my apple has two numbers (two different carriers) on one device. My new Sumsong device is purchased under
Questions
• Other Phones & Devices
Accepted Solution
Hi All, I am looking to move to ATT and upgrading new iphones for my family. Heard that iPhone 14 is due to release next month. Is it a good idea to wait for the new iPhone 14? Will there be any offers from ATT that would justify my wait? Wanted to know your thoughts.
Questions
• Apple
Official Solution
AT&T has been offering this payment option for over a year, which is the safest and most convenient option. When I went to pay this month's bill, they have removed ApplePay as a payment option and now I have to enter all of my payment information manually which is a security risk and a real (Edited
Questions
• Wireless Billing