Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (2K)

Relevance

Accepted Solution

Official Solution

blackveiw phone not working

my blackveiw pro 6300 ise not working with att i need help making it work

Questions

41

2

0

Accepted Solution

Official Solution

Need cell phone to connect to 2.4 ghz to set up landroid

The app I need to use to connect my husband's landroid to his phone needs 2.4 ghz but we are connected at 5 ghz. I have read comments to rename the 5ghz to something else but when trying that I receive an error message that both have to be named the same.  2.4 ghz is only needed for the initia

Questions

146

2

0

Accepted Solution

Official Solution

Welcome the New LG G6!

Hello Community,   We are excited to announce the new LG G6, coming April 7th, 2017!  The newest smartphone from LG brings some amazing tech along with a great form factor.   You can order the LG G6 now, but to get a peek at all the fun details, continue reading below and also che

Questions

14.6K

12

0

Accepted Solution

Official Solution

Why not support the device from Xiaomi, the 3rd largest global cellphone maker?

I had a Xiaomi 10T and it is technically compatible with ATT 4G network. It is proved that it can join your 4G network with both data and phone call with VoLTE. However, your system keep on restricting me from using it with my ATT account and I had to keep calling the customer service to lift the re

Questions

168

14

0

Accepted Solution

Official Solution

BE AWARE : AT&T Customer Service bad treatment and information on BOGO Promotion IS TOTALLY SCAM!!

I went to one of AT&T stores in my area last year, they told me about a deal under the next plan where I wont be " Locked with a contract for 2 years " and the tarms are Buy one phone and get the other phone for free.I bought the deal, Since then my bill for the 2 phones is above a $150 every month.

Questions

6.4K

17

0

Accepted Solution

Official Solution

SIM Card Ejector Tool for LG G6

When I had purchased my AT&T LG G6 from eBay brand new, it did not come with a SIM Card Ejector Tool. I had to use a very, very small safety pin to open the SIM tray. I have a few generic SIM Card Ejector Tools but the pin is too large for the hole on the LG G6. I've seen videos where a circ

Questions

75

1

0

Accepted Solution

Official Solution

Switching devices

I'm currently using a Samsung s21 ultra on our post paid account with 5g. I also own an iPhone 11 pro.  Can I just move my sim card from one phone to another and the system will update? 

Questions

47

1

0

Accepted Solution

Official Solution

Samsung galaxy z fold 4 DONT BUY JUNK at&t wont make it right!!!!!!

Been an iPhone user with AT & T for over 30 years. upgraded to Samsung galaxy z fold 4.  6 weeks later, while zipped in my front pocket, It broke.  Big black line down the center of fold so screen no longer works.  filed claim with insurance and got new one. 275.00 dollar deducti

Questions

339

4

0

Accepted Solution

Official Solution

Using ATT billing for money apps

Are there any money apps where I can use my ATT account billing to pay online?

Questions

33

2

0

Accepted Solution

Official Solution

Samsung Note 20 Ultra cant open MMS pictures

I have a NVR that sends images to my phone when motion is detected. I have not had any issues in the past, but it will not work on the new phone. I get all other pictures, but just not these.  They pictures show up as shared content or attachment and the phone does not know how to open even th

Questions

2.8K

9

Accepted Solution

Official Solution

Closed

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

1.2K

7

0

Accepted Solution

Official Solution

Need to update an android phone. I'm not in US

Have a Samsung SM-F900U Fold phone and cannot update it. I'm in Brazil and as using another carrier chip and now used an AT&T prepaid chip and local wifi but still cannot update it.

Questions

540

3

0

Accepted Solution

Official Solution

Visual Voicemail working, but unable to find the passcode to manually access voicemail

OK, now it's time to wade into the other device's Visual Voicemail vs manual voicemail access issue, as I really want to get this all working properly and have manual access fallback when I finally have to upgrade the device. This is on a Samsung SM-G900A (Galaxy S5), running Android 6.0.1 It is

Questions

23

2

0

Accepted Solution

Official Solution

Video Management

I have the best data plan ATT offers, however I receive errors when I try to go to my data usage to turn off the Video Management settings. I want to utilize the 4K streaming that I pay for. It's really frustrating getting passed around Everytime I call ATT, and never resolving the issue...

Questions

180

1

0

Accepted Solution

Official Solution

How do I remove apps that have been installed without my knowledge and do go away with factory reset

Someone had made it to where my phone sends them all of my passwords actions and sometimes gives them remote control over my phone I don't remember the apps that are now all hidden from when my phone was new so what gives

Questions

91

3

Accepted Solution

Official Solution

Waterproof Phones, do they Exist? - Help from the AT&T Community

Learn about water-resistant ratings and what they mean It’s the age-old question, “Is my phone waterproof?” The short answer is not exactly. Most recent devices are water-resistant. This means your device can survive short dips in the tub and are safe from splashes of wa

Questions

10.3K

1

0

0

Accepted Solution

Official Solution

bought phone off ebay but can't unlock use due to past due balance

i bought a cheap little htc first off ebay but I can't unlock it due to a past due balance. Tf do I do

Questions

112

4

0

Accepted Solution

Official Solution

Closed

App Not Working - Solutions From AT&T Community Forums

​​Learn why your app is not working, fixes, and how to report problems ​​ ​​ ​​ ​​ ​​​​ ​​ ​​Did you try to launch an app but nothing happened? Try our troubleshooting steps below: ​​ ​​ ​ ​ Connect to the mobile network - If you are Wi-Fi, disable it and try again. The app may need a direct c

Questions

20.2K

3

0

0

Accepted Solution

Official Solution

Music plays after startup

Have a Samsung S22+. Past couple weeks when start phone, Pandora (music app) automatically opens and blares music. Think this started after a software update. How to stop this?

Questions

36

1

0

Accepted Solution

Official Solution

Closed

AT&T Calypso phone unlock failing - doesn't like the IMEI

I am using the Device Unlock app (which came on the phone) to unlock an AT&T Calypso U318AA that was sent to me by AT&T a year ago to replace a phone that would no longer work after the network changes to take place in February '22. I have tried numerous times on different days, and it does

Questions

427

9

0

Not finding what you're looking for?