
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
What are the steps to update my LG G3 D850 device software with a non AT&T sim installed. The unblocked device software status is D85010d while the android version is 4.4.2
Questions
•
Android
Accepted Solution
Official Solution
I've been using a Cat S60 phone with AT&T Prepaid for almost half a decade now. I just got a text message yesterday that they will no longer let me place calls with it after tomorrow (thanks for the advance notice guys, would it have killed you to give me a couple days extra?), because even thou
Questions
•
Android
Accepted Solution
Official Solution
I can move my sim card from one android device to another without any problems. However, if I move my sim card from an android device to an iphone, or from an iphone to an android device, voicemail and teathering will no longer work. I then have to contact AT&T and have them reprovision the imei
Questions
•
Apple
Accepted Solution
Official Solution
On December 5th, my TCM apps stopped working on my Samsung devices (phone and tablet) with a message that "you are not authorized to view this content. Please contact your TV provider for further assistance" I am able to view TCM on my TV and the app says I am signed in to uverse. What is going on?
Questions
•
Watching U-verse TV
Accepted Solution
Official Solution
Been an iPhone user with AT & T for over 30 years. upgraded to Samsung galaxy z fold 4. 6 weeks later, while zipped in my front pocket, It broke. Big black line down the center of fold so screen no longer works. filed claim with insurance and got new one. 275.00 dollar deducti
Questions
•
Wireless Account
Accepted Solution
Official Solution
Someone had made it to where my phone sends them all of my passwords actions and sometimes gives them remote control over my phone I don't remember the apps that are now all hidden from when my phone was new so what gives
Questions
•
Android
Accepted Solution
Official Solution
Closed
When is the update coming for my smartphone? The Update Is Out, Why Can't I Download It? You're wondering why your device has not downloaded the latest update, am I right?. The simple answer is, the update may not be ready just yet. Some updates are rolled out slowly and not all devices will get th
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Closed
My at&t prepaid account disconnected today, but I just added money this Sunday, with text message showing succesfully paid. Now I cannot log in the account nor use the phone number. and I cannot call customer service bec I don't have another phone. Please help.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Closed
I have a unique situation and need to speak with a human. I have no cell service, so I cannot possibly call.
Questions
•
Wireless Account
Accepted Solution
Official Solution
From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?
Questions
•
Samsung
Accepted Solution
Official Solution
Since getting my new S22, RCS no longer works with my wife. We are both on AT&T branded Samsung phones and using Google Messages. We both have chat features enabled. The only difference is that mine says it's "powered by AT&T" while hers says "powered by Jibe Mobile". Does
Questions
•
Android
Accepted Solution
Official Solution
I hope this isn't a stupid question, but I just wanted to check before I went through with anything. I recently got the new Samsung S22 Ultra. I used Smart Switch to transfer all my data from the old phone to the new, but for whatever reason some of my photos and videos did not transfer. These are p
Questions
•
Android
Accepted Solution
Official Solution
I can't send or receive messages with my AT T email account..Use a Web browser to see whether you can access Internet sites. If you are on a local network, see whether you can access intranet sites. For information about checking the status of your network connections, see Mac OS Help.
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es
Questions
•
Samsung
Accepted Solution
Official Solution
My girlfriend lost her phone. We don't have an account together. Is it possible to find her device using my phone?
Questions
•
Samsung
Accepted Solution
Official Solution
How can you Uninstall the update?
Questions
•
Samsung
Accepted Solution
Official Solution
Hi, I can get to my bellsouth.net email via mail.yahoo.com but both my outlook and email app on my phone quit working June 16, at the same time. I know the password is good because I get to my email via the web, but I need them on my phone. Something has changed out there. Can you help me?
Questions
•
AT&T Internet Security
Accepted Solution
Official Solution
Would you trust a message that says "Hi, It's AT&T. This is a courtesy notice to replace your SIM card before our 3G Voice Network shuts down in February 2022" and it provides a link asking for personal information to get a SIM. It says "Your AT&T Prepaid phone will STOP WORKING". (I did NOT
Questions
•
Account & Usage
Accepted Solution
Official Solution
I received my new S21 Ultra 5G 512 GB on Aug 25th. I attempted to activate the new SIM card that came with it online at att.com/activate, and it failed. I tried this several times over the course of the next few days, and finally gave up. I took the old SIM from my old phone (S9+) and put it into my
Questions
•
Samsung
Accepted Solution
Official Solution
I own a LGV20 H910 phone. It has Android 8.0 version, and it works fine on the AT&T network here in Texas, but it has a broken screen. So I bought an exact replacement, knowing it would work because it says so on the AT&T website. However, after inserting my SIM card it didn't work - would n
Questions
•
Android