
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Just changed from an old Android to an iPhone 13 Pro Max. Is there a way to bring forward to the new device the text messaging history seen on the Android?
Questions
•
Apple
Accepted Solution
Official Solution
When I had purchased my AT&T LG G6 from eBay brand new, it did not come with a SIM Card Ejector Tool. I had to use a very, very small safety pin to open the SIM tray. I have a few generic SIM Card Ejector Tools but the pin is too large for the hole on the LG G6. I've seen videos where a circ
Questions
•
Wireless Account
Accepted Solution
Official Solution
I would like to be able to activate this device again, it has not had active service for some time. I saw a forum post from several years ago here where another user faced the same problem. The model number is SM-G889A which translates to a Galaxy XCover FieldPro, I am not sure if I should post the
Questions
•
Device Features
Accepted Solution
Official Solution
I occasionally get a message that says "unfortunately, stock Android is not working. I have a Maven 2 GoPhone. I can restart my phone and the message is gone until the next time. It seems to happen more when I go to homepage and when I list my pages and clear them.
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I wish to add additional ringtones to my android ATT Radiant Core U304AA cellphone
Questions
•
Android
Accepted Solution
Official Solution
What are the steps to update my LG G3 D850 device software with a non AT&T sim installed. The unblocked device software status is D85010d while the android version is 4.4.2
Questions
•
Android
Accepted Solution
Official Solution
Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???
Questions
•
Account & Usage
Accepted Solution
Official Solution
please give me what I need to unlock my bootloader. U allow network unlocking to allow us to go to a different carrier, so Y make it so the bootloader is locked. Just doesn't make sense to me. I bought my phone outright so a bill is not the problem. my phone and account are prepaid so there should n
Questions
•
Device Features
Accepted Solution
Official Solution
I have a Samsung Galaxy S9+. The phone is currently operatinng on Android v8.0.0. When I try the "Upgrade Software menu" (Settings --> Software Upgrade --> Check for Updates --> OK), it says "Software is up to date". I have plenty of memory available. Battery is fully charged.&nbs
Questions
•
Android
Accepted Solution
Official Solution
i bought a cheap little htc first off ebay but I can't unlock it due to a past due balance. Tf do I do
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Why can't I answer incoming calls,hitting answer does nothing
Questions
•
Android
Accepted Solution
Official Solution
Someone had made it to where my phone sends them all of my passwords actions and sometimes gives them remote control over my phone I don't remember the apps that are now all hidden from when my phone was new so what gives
Questions
•
Android
Accepted Solution
Official Solution
Closed
Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot
Questions
•
Samsung
Accepted Solution
Official Solution
Been an iPhone user with AT & T for over 30 years. upgraded to Samsung galaxy z fold 4. 6 weeks later, while zipped in my front pocket, It broke. Big black line down the center of fold so screen no longer works. filed claim with insurance and got new one. 275.00 dollar deducti
Questions
•
Wireless Account
Accepted Solution
Official Solution
I have a NVR that sends images to my phone when motion is detected. I have not had any issues in the past, but it will not work on the new phone. I get all other pictures, but just not these. They pictures show up as shared content or attachment and the phone does not know how to open even th
Questions
•
Samsung
Accepted Solution
Official Solution
Closed
I am using the Device Unlock app (which came on the phone) to unlock an AT&T Calypso U318AA that was sent to me by AT&T a year ago to replace a phone that would no longer work after the network changes to take place in February '22. I have tried numerous times on different days, and it does
Questions
•
Android
Accepted Solution
Official Solution
I can move my sim card from one android device to another without any problems. However, if I move my sim card from an android device to an iphone, or from an iphone to an android device, voicemail and teathering will no longer work. I then have to contact AT&T and have them reprovision the imei
Questions
•
Apple
Accepted Solution
Official Solution
How do I view a screen recording I took on my Ace 5G?
Questions
•
Android
Accepted Solution
Official Solution
We have a grandfathered in plan rate, that does not include unlimited data (because we don't need it). Would joining up for call protect change my plan & it's rate? I was told that if I ever change my plan again out of this grandfathered in rate, I will never be able to go back again.
Questions
•
Device Features
Accepted Solution
Official Solution
Closed
When is the update coming for my smartphone? The Update Is Out, Why Can't I Download It? You're wondering why your device has not downloaded the latest update, am I right?. The simple answer is, the update may not be ready just yet. Some updates are rolled out slowly and not all devices will get th
Questions
•
Other Phones & Devices