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Order status: We're working on your order. i talked to the customer service and was told that it as been shipped, but still no update.

Ordered 3 Apple iPhone 11 Pro Max for myself, my husband and our Daughter at 01/15/2020 at 12:36:44 p.m. ET, and it’s now the 16th of January 2020 at 8AM and my AT&T order status still says "We’re working on your order.” but the Estimated ship dates:Delivery by dates: January 17, 2020 - January 21,

Questions

1.2K

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Pole in my yard

There’s an AT&T pole in my front yard that has been broken in pieces for two years. We have tried to get this remedied, but with no success. Please advise next steps.

Questions

32

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Mobile Billing

someone should add mobile bill as a payment option on microsoft store

Questions

43

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DO NOT TRUST PHONE ADVISORS

I posted a few months ago about the upgrade program with the 1000 trade in credits where after the new phone was bought and the contracted signed for the 1000 trade in and only given 130 and told when calling in and concerned that was the first 2.5 months credits, to bring told that was the whole tr

Questions

59

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Zte lever z936l software update

Software version:5.1 Lollipop. When I try updating in my settings it always comes back with the same message 'unable to connect to server' every time. I've tried numerous ways to force an update via clearing data in play framework to clearing all the data and cache through my hole phone via internal

Questions

114

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Unlock code request

Samsung prepaid unlock code request code

Questions

38

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Unable to connect to data service.

I still get full LTE bars but it prompts me to "sign in" to at&t service and then I am met with and I quote, "AT&T Free Message: Your attempt to connect to data service was unsuccessful. Please try again later. This has been an issue since late yesterday. Please help

Questions

65

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ATT PREPAID

I have the $50 monthly olán with autopay which is supposed to make it $40. The day before my plan expired and bill was due, I went into Walmart and bought a refill card and added $40 to my account. The next day, my phone is off and my account is showing I have $40 but it won’t pay my bill.

Questions

44

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TV,Internet,Outage

As of 3/12/20 the internet,TV was off due to an outage when we got home last night. We call ATT customer service 3/13/20 and explained what was going on. They did an trouble shooter to see will that help Nothing. Same thing all day toda. A young lady got in the phone stated someone will be out on Su

Questions

61

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Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

41

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ATT MANAGER WANTED ME TO WRITE A COLD CHECK

I transferred my phone service to ATT in August 2023. When I got off the phone I was to pay $184 for 3 lines and internet, one bill, paid on the 9th of every month. That was the whole point for switching...to have one bill. Since then I have spent over 34 hours on the phone because my internet is se

Questions

56

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Internet speed

When is AT&T going to realize that customers in rural areas need a speed faster than 6 Mbps.  This is sad. We are trying to work from home during this pandemic and there is no sufficient internet speed to do so.  It has been 15+ years and they have never increased the speed in the 72021 area code. 

Questions

60

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Can't get service tech out to fix a cut line under ground

There a cut att line sticking out of the ground and we can't get att to send someone out to check if dangerous or to repair it

Questions

84

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Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

71

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HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

46

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Galaxy s9 waiting to update

Anyone have android 10 on s9 AT&T

Questions

61

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Trouble Adding New Alexa Tap to Alexa App and Wi-Fi

I bought a new unused Alexa Tap, but am having trouble getting it added/registered to my Alexa App and connected to Wi-Fi so I can use it. I have a new Echo that I connected last week that works fine. Also have an old Tap that was originally connected years ago to old router and transitioned fine

Questions

54

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Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

1.1K

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Lg g8 att unlocked

Hi, so I have an I like LG G8 and I'm currency in Ukraine one of my friends brought it from us and it is unlocked, Im currently using it on kievstar which is a SIM card operator in Ukraine,I reckon one of these ones that if we want to update it to the Android 10 it is rolling out I should use an AT&

Questions

308

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unlock status.current status in progress

Hello SirRequest number NUL823290197622I entered my unlock request three days ago but it has not been unlocked yet, the current status is speaking in progress, I am having a lot of trouble.The time you gave me is complete, open it quickly

Questions

1K

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