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TV,Internet,Outage

As of 3/12/20 the internet,TV was off due to an outage when we got home last night. We call ATT customer service 3/13/20 and explained what was going on. They did an trouble shooter to see will that help Nothing. Same thing all day toda. A young lady got in the phone stated someone will be out on Su

Questions

 • AT&T Internet Equipment

30

2

0

HELP ASAP PLS

i have a att.net email and i cannot receive emails or send emails

Questions

 • AT&T Internet Security

30

0

0

Difficult to locate anyone to speak to

As a customer, I am directed to where to select to "contact us", however when "contact us" is selected, the customer must go through a rat race to find a phone #.  This is horrible customer service!!!!   The least you can do is provide a direct number.  It appears that AT& T

Questions

 • Wireless Billing

23

2

0

Galaxy s9 waiting to update

Anyone have android 10 on s9 AT&T

Questions

 • Samsung

41

1

0

Unable to connect to data service.

I still get full LTE bars but it prompts me to "sign in" to at&t service and then I am met with and I quote, "AT&T Free Message: Your attempt to connect to data service was unsuccessful. Please try again later. This has been an issue since late yesterday. Please help

Questions

 • Account & Usage

32

1

0

Internet speed

When is AT&T going to realize that customers in rural areas need a speed faster than 6 Mbps.  This is sad. We are trying to work from home during this pandemic and there is no sufficient internet speed to do so.  It has been 15+ years and they have never increased the speed in the 72021 area code. 

Questions

 • AT&T Internet Features

37

0

0

Can't get service tech out to fix a cut line under ground

There a cut att line sticking out of the ground and we can't get att to send someone out to check if dangerous or to repair it

Questions

 • AT&T Internet Equipment

41

1

0

Lg g8 att unlocked

Hi, so I have an I like LG G8 and I'm currency in Ukraine one of my friends brought it from us and it is unlocked, Im currently using it on kievstar which is a SIM card operator in Ukraine,I reckon one of these ones that if we want to update it to the Android 10 it is rolling out I should use an AT&

Questions

 • Phone & Device Upgrades

248

1

0

Zte lever z936l software update

Software version:5.1 Lollipop. When I try updating in my settings it always comes back with the same message 'unable to connect to server' every time. I've tried numerous ways to force an update via clearing data in play framework to clearing all the data and cache through my hole phone via internal

Questions

 • Phone & Device Upgrades

63

1

0

ATT PREPAID

I have the $50 monthly olán with autopay which is supposed to make it $40. The day before my plan expired and bill was due, I went into Walmart and bought a refill card and added $40 to my account. The next day, my phone is off and my account is showing I have $40 but it won’t pay my bill.

Questions

 • Plans & Features

23

1

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

36

1

0

Order status: We're working on your order. i talked to the customer service and was told that it as been shipped, but still no update.

Ordered 3 Apple iPhone 11 Pro Max for myself, my husband and our Daughter at 01/15/2020 at 12:36:44 p.m. ET, and it’s now the 16th of January 2020 at 8AM and my AT&T order status still says "We’re working on your order.” but the Estimated ship dates:Delivery by dates: January 17, 2020 - January 21,

Questions

 • Apple

1.1K

1

0

unlock status.current status in progress

Hello SirRequest number NUL823290197622I entered my unlock request three days ago but it has not been unlocked yet, the current status is speaking in progress, I am having a lot of trouble.The time you gave me is complete, open it quickly

Questions

 • Apple

752

5

0

ATT phone insurance is a complete scam ripoff

I have had AT&T for years I pay them $300 a month or more any given month for 6 phone lines I recently got my son A new phone that just came out That he wanted I purchased the insurance like I do on all my phones and The same day it I got the phone it was stolen from a local Walmart Out of my car

Questions

 • Wireless Account

674

4

What does "pending transaction" mean

I paid my bill via phone & at&t say it was processed and funds were removed however my statement says "pending transaction" so did I pay my bill or did I not?

Questions

 • Wireless Billing

624

1

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

635

1

0

$$$$$$$$$$$$$$$$$

I ordered internet service on the 8th of May. It got cancelled on the 11th. I am YET to receive my refund for the $100. It’s been 2 weeks. I have called FOUR TIMES NOW and every single time, I get an Indian person who has absolutely no idea what they are doing. I’m at the point of getting a L A W Y

Questions

 • AT&T Fiber Equipment

15

0

0

Reception ...snail mail

My service has been less than desirable lately. For weeks now Ive struggled to get a decen5 lt signal. So I added funds since it was a new cycle. Wow! Barely a signal! Is this just me or are others having issues.

Questions

 • Network Coverage

29

1

0

Rude Billing lady

I called to see why my bill is $286. I never had a bill so high. I don't have a problem paying my bill but $286. I was without all my services for about 3 weeks. I wanted to know how I was going to be compensated. This women told me she's been doing this job for 20 years etc etc...there is nothing s

Questions

 • Online Account Access

35

1

0

AT&T Employee lied and cost me couple hundred

On August I went to AT&T local store to ask am I qualify for BOGO promotion. He said I’m qualify for that promotion. So I ordered at online. After a few hours I canceled my order coz I want to make sure I’m qualify or not.​After live chat with AT&T agent , as he said I’m qualify for BOGO promotion b

Questions

 • Wireless Account

408

4

0

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