Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (2.6K)

Relevance

Accepted Solution

Official Solution

Data and Text Use

I am showing some data and text use on 3 of my 4 lines. The fourth line has no detail at all. All of my texts on my line aren't showing - because I actually know who I have texted. When I emailed I was told I needed legal action to get this information???  What is going on? I switched back to

Questions

 • Online Account Access

464

2

0

Accepted Solution

Official Solution

I ported my AT&T number to a different carrier. How do I know my account got cancelled afterwards?

I recently ported my AT&T number to a different carrier. I tried to log in to my AT&T Prepaid account to turn off autopay and then tried to call to cancel my account. I'm no longer recognized as an AT&T customer since my phone numbers aren't connected to AT&T any longer. Is there a w

Questions

 • More AT&T PREPAID Discussions

65

2

0

Accepted Solution

Official Solution

Will AutoPay draft on the end of my bill date or by the next month's bill date?

I have a question about Auto Pay and how it works. Since all companies are different. I believe since I started service 11-10-2020 my bill end date will be either the 9th or 10 of the next month. My question is since I signed up for auto pay. Will that draft on the end of my bill date or will it be

Questions

 • Wireless Billing

400

19

0

Accepted Solution

Official Solution

Previous Years Usage

How can I get usage records from before Jan 2021?? That's the furthest my online records go

Questions

 • Online Account Access

44

1

0

Accepted Solution

Official Solution

Wrong Multiline Prepaid Autopay Discount

Hi, I am the multiline account owner for two $50 8GB prepaid plans and a $75 Unlimited Plus plan.    The $75 Unlimited Plus plan was recently added from my friend's account (not a multiline) to mine.   According to the calculator, the total payment is $110. However, altho

Questions

 • Plans & Features

140

2

0

Accepted Solution

Official Solution

New service plan comes with Advanced mobile security how do i activate it?

I just upgraded my service plan to the new AT&T Unlimited Elite that comes with the advanced version of the Call Protect. I already have Call Protect installed on my phone and was using Basic. Any time i try to upgrade it to Advance it wants to bill me through Apple. How do i get the upgraded v

Questions

 • Account Features

172

4

0

Accepted Solution

Official Solution

Help from agent to move payment arrangement due today

I have seen some agents answer questions or help with accounts and I have a payment arrangement due today that I need to move or split up another way if possible and I don't want to lose service before I can get someone via phone when they open tomorrow. I waited on hold for almost 2 hours earlie

Questions

 • Wireless Billing

115

5

0

Accepted Solution

Official Solution

i have two accounts on at&t with Reg_bu_081 error

i don't remember i mad two account, but i have two accounts, at&t and prepaid at&t. it is so weird because when i sign-in on prepaid at&t, i can see my payments and account history. however, when i sign in regular at&t account. i cannot see my account history. they just request me

Questions

 • Wireless Account

66

2

0

Accepted Solution

Official Solution

Upgrade

I wanna get the iphone 13 on my plan but not have to pay for the phone all at once.can you help me

Questions

 • Apple

76

2

0

Accepted Solution

Official Solution

Prepaid chip activation

I want to switch to prepaid at&t, but I already have an unlocked cell phone, that is, I only need the chip, where can I get it? I need to go to the store or can I buy it online and activate it myself

Questions

 • Account & Usage

18

1

0

Accepted Solution

Official Solution

Updated prepaid G3 flip phone account to use my new 4G flip phone. Still get the 3G going away message. Why?

Updated prepaid G3 flip phone account to use my new 4G flip phone. I am still get the 3G going away message on my new phone and sends me to que for the sales people.  Why is this still happening?  I just want to use my new 4G phone.

Questions

 • More AT&T PREPAID Discussions

60

3

0

Accepted Solution

Official Solution

Note 20 ultra data download

Can i download my data off my note 20 ultra with a broken screen to a s22?

Questions

 • Samsung

26

1

0

Accepted Solution

Official Solution

Canceling my service?

I want to end my at&t service. My balance is at 0.00, I removed all of my information, and I removed autopay. Yesterday was the last day of my service, but I still have service?Does it end on its own? I read people saying something about a 60 day wait time? Does that mean I have 60 more days of serv

Questions

 • Account & Usage

99

1

0

Accepted Solution

Official Solution

PLEASE PLEASE HELP!!! ACCOUNTANT DESPERATE TO FINISH HER CLIENTS CASE FILE - NEED TO ACCESS PUK Code to iPhone so I can log into my account

I have locked myself out of my SIM card some how on my iPhone SE 2nd Generation 2020. I need my PUK Code so I can unlock my SIM card and use cellular data and receive text messages on my iPhone.  Unfortunately I currently can not receive iMessages because my I am also locked out of my AppleID

Questions

 • Apple

72

1

0

Accepted Solution

Official Solution

Delete AT&T Access ID from Account

@ATTHelp I want to delete the AT&T Access ID that is associated with a cancelled account that was on combined billing but has now been separated. The two accounts that were on combined billing were for Internet and Wireless services. 3 lines were active on the wireless account. The internet

Questions

 • Online Account Access

66

4

0

Accepted Solution

Official Solution

Need to verify server settings on my email IMAP or POP3

When I initially set up Microsoft 365' s Outlook 2016 email client, I set my primary computer's mail as POP3, not realizing at the time the issues with IMAP vs POP3 on my laptop, also running MS 365/Outlook. After a lengthy session with MS, I need to see if the mail server on my account thinks its I

Questions

 • AT&T Internet Security

388

3

0

Accepted Solution

Official Solution

recycling old number

I have number that has been disconnected for about 60-90 days it's been recycled? or rathe I am not able to claim it at the moment. I was told that the number is being held by ATT. I was wondering if someone can tell me how long it will be before I can try to reclaim the number. and if I can do it

Questions

 • Account Features

143

3

0

Accepted Solution

Official Solution

Account history

Hello. I need history for April and May. I used at &t at that period but in June I changed company for a month and now I can’t see it in my app. Can you help me?

Questions

 • Account & Usage

114

1

0

Accepted Solution

Official Solution

How do I get a AT&T prepaid bill?

How do I get a AT&T prepaid bill?

Questions

 • Account & Usage

32

1

0

Accepted Solution

Official Solution

How to cancel from outside U.S.

I am currently overseas, but unfortunately I cannot visit the U.S. because Covid-19 does not allow free international travel.I would like to cancel AT&T Wireless while I am outside the U.S., but the 800 number will not connect from outside the U.S.Does anyone know how I can cancel AT&T onlin

Questions

 • Wireless Account

368

6

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.