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ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

 • Wireless Billing

81

7

0

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Locked out of my AT&T email—AGAIN! Infuriating! AT&T, fix this!

Back in June, I got a message that I was locked out of my SbcGlobal email because "too many attempts" to access it with the wrong password were made. (I had the correct password stored in my computer since I created the email address in 2002). After much runaround, an AT&T tech got me on the pho

Questions

 • AT&T Mail Login & Security

85

3

0

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Official Solution

Change voicemail pin

Not visual voice mail. Supposedly I have a voice mail somewhere else. I have had my service since 1996. I DO NOT remember this passcode.

Questions

 • Account Features

19

1

0

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I Am Unable to Redeem My Prepaid Card

I have tried several times, through several different means. The Prepaid website will not allow me to sign in and I am becoming incredibly frustrated and upset by this process.

Questions

 • Plans & Features

80

3

0

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Prepaid account access denied

Why has my Prepaid account been closed? I have two prepaid accounts for me and my wife. As we are living abroad, we cannot use our PP ATT#. While we are away, we are on a 25cent/min plan to hold onto our account, we have been paying $25 every 3 months. Two days ago, a payment was due I tried to acce

Questions

 • More AT&T PREPAID Discussions

44

3

0

Accepted Solution

Official Solution

System does not recognize identifying information upon login

When logging in to my laptop, I am prompted to verify my personal information. When I enter that data, it says that it cannot verify my information and then lets me in to my mail. After several logins, it then sends a CARE CODE 205.2 message, asking me to reset my password. Throughout the entire t

Questions

 • AT&T Mail Login & Security

46

1

0

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Official Solution

Transfer Photos off Samsung Note9 HELP ATT

I need to transfer over 48,000 photos to an external hard drive, a huge USB or several. From my Galaxy note9 . Wireless and Hotspot are too slow - will take weeks!  Will ATT store do this as I got new phone from them? Do they have the capability? Give me other suggestions.  I went to Walg

Questions

 • Samsung

73

9

0

Accepted Solution

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DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

 • Other Phones & Devices

1.2K

5

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Hacked account

Just got an email that my account is no longer associated with my email address and phone number. I just paid in full yesterday. And now my service does not work. I need immediate help. Your website says 24/7 help but when I call they say you're closed at 9pm.

Questions

 • Account & Usage

205

3

Accepted Solution

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Transferring Billing Responsibility and current monthly credits

We have an Unlimited Starter plan with 4 lines. I want to make my wife the owner so we can use her teacher discount.  She is a member of the current plan.  We all have installment credit promos applying to devices purchased under the plan.  Will we be able to keep these credits when

Questions

 • Wireless Account

145

3

0

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Fraud

I'm being billed for an account I never made

Questions

 • Wireless Billing

150

7

Accepted Solution

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I didn't make an ATT account

I have never heard of ATT and I never opened their site until now. I got an email from ATT telling me to confirm my email address and that I made an account and I enrolled for paperless billing, I even live in a country where I cant access ATT unless I use a VPN. how can I fix this?

Questions

 • Wireless Account

57

2

0

Accepted Solution

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Cancel U-verse and switch to DirectTV

I will be moving in the next month and want to cancel U-verse. Can I cancel U-verse and switch to DirectTV without paying any penalties? I will be out of my promotion period for TV in July 2020. However I had to upgrade my internet since I am working at home due to the coronavirus which may of enter

Questions

 • U-verse TV Account

68

1

0

Accepted Solution

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How long does it usually take for ATT to update an item that has been returned so I can order the correct one?

I started the return with USPS on February 19, 2022 and on February 22. 2022 USPS says it’s no longer in position of the package and is no longer tracking. It is now with the Tender Returns Agent. I checked ATT website and it’s not updated the item was returned. How long does it take for ATT to upda

Questions

 • Wireless Account

441

3

Accepted Solution

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Reactivate SIM card

If I've stopped auto prepaid for a long time, Will the account be deleted? Is it possible to reactivate my SIM card?

Questions

 • Account & Usage

147

1

0

Accepted Solution

Official Solution

Sbcglobal email account login help.

I need help signing into my sbcglobal account from a computer. I want to gain access and start moving everything to a new account. I have access on my mobile. All logins take me to AT&T.

Questions

 • AT&T Mail Login & Security

92

8

0

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Official Solution

Account Overview Displays Wrong Device Can't File Insurance Claim!!

When I go to my account overview then manage devices it shows I have a Samsung phone. So, when I went to file my insurance claim they said I was not using the iphone and could not file the claim. However, I was using the Samsung for a few days since my iPhone fell in water but my ATT account clearly

Questions

 • Wireless Account

1K

2

0

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Overpayment refund

How do I get a refund for an accidental overpayment? Customer service phone rep said I would have to cancel my service and close out the account. The website says I can request a refund but doesn't tell how.

Questions

 • Wireless Billing

47

6

0

Accepted Solution

Official Solution

re: setting up pre-paid abroad

Hello, There are no fields to input a non-USA-formatted address when placing an order for prepaid data coverage and a new SIM card to be shipped while abroad. Any suggestions as to how to navigate this issue and continue to set up a pre-paid account? 

Questions

 • Wireless Billing

102

2

0

Accepted Solution

Official Solution

expired Northlane debit card

I closed an ATT landline account a while ago, and some time later ATT sent me the refund on my unused negative balance in the form of a Northlane.com debit card. But I didn't really pay much attention to it. But when I went to activate it, it didn't work, and then I noticed it expired, valid through

Questions

 • AT&T Phone Account

2.5K

6

0

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