
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have his email address. How can I help him?
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I need to pay my AT&T prepaid but I am on Peru and the website wants a verification code which I can’t receive. What do I do now?
Questions
•
Account & Usage
Accepted Solution
Official Solution
I bought my phone from a friend and it says sim locked in the settings and when i try to unlock it on AT&T device unlock site it says “Looks like the device you want to unlock is active on another AT&T account.” Is there any way to fix it? And what does it mean it’s active on another AT&
Questions
•
Apple
Accepted Solution
Official Solution
Can my previous text messages that were lost be retrieved along with the content of them
Questions
•
Apple
Accepted Solution
Official Solution
AT&T sent us replacement phones because our current phones will not be capable of operating on the upgraded AT&T network. Are the phones actually free? If I transition to a different carrier will AT&T bill me for some portion of the replacement phone cost?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Are there any money apps where I can use my ATT account billing to pay online?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
My son cancelled his account before I could transfer to my own account or port my number to another provider. I would rather stay with AT&T on my own account. But now that he's cancelled his account, I can't login to chat. AND, I'm currently in the UK, so can't just call customer se
Questions
•
Wireless Account
Accepted Solution
Official Solution
I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??
Questions
•
Wireless Account
Accepted Solution
Official Solution
Suspended even after chat saying I wouldn’t be. I have proof of chat via photo and now I’m being told i have to go to the att store to show the pics. I don’t have time for that.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello, my names Brian (Edited as per community guidelines). I have service through you at (Edited as per community guidelines) Davidson County. I can't seem to find my account number
Questions
•
Wireless Account
Accepted Solution
Official Solution
Good Morning, I am currently in litigation and need to provide records proving I have provided my son's mobile phone service and purchased devises for them. I have spent several hours on the phone with customer service, was sent to a Corporate ATT store by ATT customer service agent. One customer se
Questions
•
Wireless Account
Accepted Solution
Official Solution
I was somehow logged out of my app and can't log in it won't recognize my attempt to reset I need my log in username. My Accounts are all linked with my name and number. How do I get my username if I can't remember it?
Questions
•
Account Features
Accepted Solution
Official Solution
I can no longer access my bellsouth.net email account. The att.net site will not allow me to sign in as my email address. What do I do to keep using my 30 year old bellsouth.net account?
Questions
•
AT&T Mail Login & Security
Accepted Solution
Official Solution
I was approved for the ACP and a Lifeline program and I wanted to get ACP benefits with you guys. My application ID [EDITED per Community Guidelines]
Questions
•
Plans & Features
Accepted Solution
Official Solution
Can I cancel my TV subscription and keep ONLY my internet subscription? I am not currently under contract.
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I got a call (claiming to be AT&T) saying that I needed to revalidate account info in order to reactivate my account. As soon as I said I worked for ATT and asked what's up, he hung up. So, I'm assuming that was not really AT&T.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Recvieved a phone message telling me that old iPads are being handed out to make space for new Pro 2021 iPads. Is this a scam???
Questions
•
Account & Usage
Accepted Solution
Official Solution
I'm abroad now (stuck here because of covid). I cannot log into my account because of forgotten password. And I can't reset it for two reasons: 1) 4 digit number can't be delivered to my phone (out of service); 2) can't get code in MyATT app because can't log into account. ALL I WANT is just to chec
Questions
•
Account & Usage
Accepted Solution
Official Solution
I'd like to sign up for an AT&T prepaid wireless service through an online special. On the cart checkout page, when I enter my physical address, I'm prompted with "Enter a valid house or box number". FedEx has delivered to my address for over 20 years. One customer support rep suggested I call
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
How can I cancel my prepaid service with att from abroad? I am enrolled in auto pay, but cannot log in through the prepaid site or reach anyone vial phone or text from Rwanda.
Questions
•
Wireless Billing