
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I need to use a different sim card for data because i am in a different country and it keeps asking me for a network unlock code
Questions
•
Account Features
Accepted Solution
Official Solution
I placed an order yesterday at 513 and sent over id like the link said. I chatted with someone today online that said looks like it’s being processed. I was hoping to have this Friday. Estimated ship date was 11-9/11-10 with delivery of 11-10 or 11-11. Usually when I order it’s fine in a day and rec
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
We have been trying to cancel landline since June of this year. We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI
Questions
•
AT&T Phone Account
Accepted Solution
Official Solution
Just signed up for the introductory 12-month offer to AT&T Fiber. A couple of quick questions. There is no way to Ethernet wire directly from the ONT Terminal to my own third-party router (ASUS RT-AC68U), as the ONT Terminal needs to communicate with an AT&T Device (like the Arris BGW210-700) to man
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Is there a discount to be on autopay if you don't have AT&T Wireless and just have Fiber Internet and U-Verse? Thanks.
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
I ordered a new SIM card for my phone number that I want to port in from Boost Mobile, and I selected a prepaid plan for my unlocked iPhone 6s. When I tried to activate the SIM card online, it said that the card had already been activated and showed that the number associated with it is the one I wa
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I was sent a new gateway with no return instructions for the old gateway. After some digging I found on the website that I needed to take it to UPS or Fedex. A week had gone by the time I found this out and I didn't have time to take it in until the following weekend. That's when the automated phone
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I bought my Samsung Galaxy J3 2018 Model No. SM-J337A in September 2018. I used it for a month with AT&T prepaid network and switched to H2O prepaid for a couple of months. I never used the phone again after that. I now want to use the phone in another country and tried to unlock the phone by
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I need to sign in to get my internet working but I don't have an account number - mine is free so no bill, and it doesn't recognize my phone number
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
HelloWhen proceeding to submit a U-Verse payment to my account. Two options "Checking Account or Debit Card". My choice was to pay via my checking acct. When entering my Name/Routing number/Account Number. then clicking continuing the Red Alert message came up stating "Invalid Routing Number" ! What
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
I received multiple emails allowing me to claim my $100 reward, then got an email that says "Your AT&T Visa® Virtual Account Reward is ready for you! Use your account to make purchases wherever Visa debit is accepted online, in the United States, US Virgin Islands, and Puerto Rico. Click here to
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
We heard you and we are changing the layout of the bill! We know your time is important and made the bill easy to understand! Check out some of the changes below! We added a video that explains the change in more detail at the bottom of this thread! New Total Due Layout &
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Hi, my email account has been locked for about a day due to too many failed login attempts. I can't login on any device, which is very problematic. What should I do now?
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I got this text: Hi MY NAME Registering your new account ending in NUMBER is a requirement for order completion. Click here LINK to complete registration, Thanks AT&T. I have had this account for years and This account number is different than what I already have.
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
I put my sim card into a Verizon phone that was not unlocked, and now that I have returned the sim card to my phone, it says it is not connected to a network. I can't text or call and have to use WiFi. Would appreciate any input or advice to aid me with my stupidity. I have a prepaid sim. If that ma
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I am an account owner/holder for a multi-line account that costs a total of $50 a month. My payment is due today and I do not have Autopay activated. I currently have an account balance of $53.50 which I would like to use as payment. When I signed into my account to make a payment, it says payment d
Questions
•
Account & Usage
Accepted Solution
Official Solution
How can I delete an account that was created in error?
Questions
•
AT&T Mail Setup
Accepted Solution
Official Solution
I logged in yesterday to make a significant payment but today I am denied access. It is my hope to get back on track after a serious illness. I am a solo professional woman with an account and same number almost 20 years. I was offered a special promotion in 2021 to add lines and get free phones an
Questions
•
Wireless Account
Accepted Solution
Official Solution
I currently live as a missionary in Guatemala but grew up in the US and have many friends and family there. My cousin in the US gave his brother here in Guatemala an old Pantech P8000 which is a 3G (not 4G) phone. It was a used phone when he bought it but it still works....But not in the US anymore
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Does anyone know if the AT&T Calypso phone can be used if we upgrade to the AT&T Unlimited Elite plan ? It says the phones have to be 5g compatible. Can the AT&T Calypso phone still be used ?
Questions
•
Other Phones & Devices